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December 2023 by Terry B
The gentleman who assisted me with my trailer rental was knowledgeable, courteous, and quite professional. The trailer I rented was perfect for my needs and affordable
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November 2023 by Bernabe Gonzales jr
The employee here is very rude ...guy with glasses and red face....he is lazy and gives uhaul a bad name.....stay away from here...they will try to charge you more than the quoted price you get on the online app.....just cause some of the trucks are new don't mean they don't break down or need to be checked.....for tail lights not working or cleaned out before renting....be careful doing business here....and yes same thing happened to me....I rented a van only need ONE extra fone number to rent it.....came back 4 days later rented the same exact van ..but Ol red face insisted I provide 3 FONE NUMBERS WHEN ALL MY IMFORMATION WAS THE SAME IN THE SYSTEM.....GO ELSEWHERE THAN HERE IF YOU CAN
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September 2023 by Lana Harrington
The person that checked me in was not friendly at all and he was the store manager.The website is not clear about mileage because it said the first 50 miles was free and it didn’t say that it was for distance moves so when I was charged for mileage it came as a shock. Also I don’t like that you put a hold on the money then charged me separately because now I have to wait for the bank to release the funds and it caused an overdraft. Very disappointed with this move. I will look at using budget next time I move
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September 2023 by hannah hayes
I recommend finding a different uhaul pick up center. Minnette (the employee who checked us in) was pretty rude. Reserved a 10” truck and when I gave her my name she said “the 24/7 pickup?” I told her we rented a truck and she said “well here it says it’s a pick up”, as I pull up my email to show her she says “oh I see the truck , but that one is in the lock box” and proceeds to look at us as if we knew what “the lock box” was.She then says who will be driving and I let her know my husband would. She acted annoyed and said she would have to change the name on the reservation. After we get it all set up we go out to the truck and my husband and I are inspecting it Minnette comes running out assuming we are leaving the vehicle in the parking lot. She lets us know we cannot leave a vehicle , I then explained to her that we aren’t and I was just inspecting the truck. Over all this was a poor experience and this is not the first time this same location has given me issue. Defiantly learned my lesson and will be going to another location.
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September 2023 by Charles Decker
This place sucks, they had one person working the register and some IDIOT parked a trailer in front of an occupied storage unit. My reservation was canceled by UHAUAL because the only person working was tied up cleaning up that mess. The manager of this store should be fired immediately!!!!DO NOT USE THIS LOCATION!!!!!!!!!!!!!!!!!!!!!!!!
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August 2023 by Lihnmen Micro Islands
Beware of excessive personal data collection. I will not recommend this location to anyone.Customer service fast and the equipment was good. The main issue here is the requirement for 3 PHONE NUMBERS "in case you fail to return the truck." This is UNACCEPTABLE when UHAUL at holland St., less than 10 miles away, didn't even ask for anything remotely ridiculous when I rented there 2 days earlier. STOP COLLECTING TOO MUCH INFORMATION! Respect people's privacy and stop creating company policies that violate consumer protection.A responsible company would get the proper liability insurance and not ask for additional phone numbers aside from their own. Uhaul has already taken everyone's drivers license pictures, collecting extra phone numbers is a recipe for identity theft.REMOVE THIS 3 PHONE NUMBER REQUIREMENT IMMEDIATELY!
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August 2023 by LihnDanpei Micro Islands
Beware of excessive personal data collection. I will not recommend this location to anyone.Customer service fast and the equipment was good. The main issue here is the requirement for 3 PHONE NUMBERS "in case you fail to return the truck." This is UNACCEPTABLE when UHAUL at holland St., less than 10 miles away, didn't even ask for anything remotely ridiculous when I rented there 2 days earlier. STOP COLLECTING TOO MUCH INFORMATION! Respect people's privacy and stop creating company policies that violate consumer protection.A responsible company would get the proper liability insurance and not ask for additional phone numbers aside from their own. Uhaul has already taken everyone's drivers license pictures, collecting extra phone numbers is a recipe for identity theft.REMOVE THIS 3 PHONE NUMBER REQUIREMENT IMMEDIATELY!
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March 2023 by Missy Morton
Extremely dissatisfied for the second time, get it together U-Haul! Your employees are NEVER at the store on time, EVER! I reserved one online and was there at 7:30 employee did not show for an hour, I take it back, no employees. Brilliant!!! I use this location because it's close but will no longer as this is the second time there was no employees present to open the store. Pathetic
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December 2022 by Kansas C.
I've been doing business with these folks for 30+ years. They've had many different employees but they've always maintained good quality people! I will do business with these people if things remain GOOD!
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September 2022 by Tito Cruz
When we returned the U-Haul today the guy working at night was very rude and act like he didn't want to answer our questions. Hope this can straighten this rude guy out because that very bad business.
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August 2022 by Amber West
False advertisement also rude and unprofessional customer service.
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April 2022 by James bloxsom
Rude would be an understatement. I have been moving now for 2 weeks. Selling my old house and buying a different house. I have rented three trucks and today returning my U-Haul took the cake. The guy at check in was loud abrasive, I did all my U-Haul and phone and was suppose to check it in by phone, but oh no this j*** had to run out and holler and be annoying. He hollered acrossed the store my card was declined Which I didn't know they tried to charge me extra money. I paid their 18 bucks on my other card. Hey U-Haul on Seneca screw you
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May 2021 by Hector Castro
very bad service, I was waiting for someone to attend me to fill my propane tank and ringing bell for over 3 times, like 5 min apart, the manager came out attending other customers, I got close to where he was and I asked for help to only tell me that they would take even more time to attend me.... what frustration, that they do not have a more friendly treatment with customers. If you want to save money on filling your tank remember that you will waste a lot of your time waiting in this place. It is not the first time that they do it to me on this location. but definitive, the last one, because I do not intend to return
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February 2021 by Russell Peacock
I inquired about getting a brake control put on my truck. I got a price from the national call center that was exceptabl. I called this location and got a different price that was also acceptable. When I showed up for the appointment the j*** working there tells me that the price would be about 6 times as much. And he didn't understand why I was upset. I will never go to this place again. I ended up doing it my self for 1/3 the original price in 1 hour.
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February 2021 by Zactastic
After waiting about 5 minutes for someone to show up at the counter, the first thing the clerk did when I asked for help was sigh, loudly. He then was rude and condescending throughout my time there. It was clear they were not trying to help or get new business. Please go to any other Uhaul as this place and the people working there are complete garbage.
