T.J. Maxx is a renowned off-price retailer, offering customers an ever-changing selection of high-quality, brand name, and designer fashions at amazing value. Since its first store opening in 1977, the company has expanded to over 1,200 stores across 49 states and Puerto Rico, solidifying its position as the nation's largest off-price retailer. While the store is praised for its cleanliness, organization, and the wide range of treasures it offers, the customer service experience seems to vary. Some customers have had positive interactions with the knowledgeable and welcoming staff, who provided excellent recommendations and were professional and courteous. However, others have reported a lack of customer service, with employees appearing miserable and failing to acknowledge or assist customers, even during store opening hours. Management is encouraged to focus on training and encouraging staff to be more welcoming and attentive to customers, as the tone set by the staff can significantly impact the overall shopping experience. Despite these inconsistencies, T.J. Maxx remains a popular destination for bargain-hunting customers seeking high-quality, brand-name products at amazing prices.
The staff were incredibly knowledgeable. They work with me and got me an excellent recommendation on cologne and were professional courteous and more than welcoming and polite! THANKS TJ MAXX! Simone and Cindy Lou
April 2024
A busy bargain store filled with random treasures. The staff appears to be miserable, I never saw a smile.
I much prefer the TJ Maxx in Hutchinson, it's cleaner, organized better, and less people-y
March 2024
Always love TJ Maxx, and there are two in Wichita!!
