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November 2023 by Katherine T
Ellie is the stylist I have been with twice now. I'm from Texas but come to Sugar to get my hair done from her! She is not only an extremely nice, understanding, and thoughtful person- she is extremely talented. She does an A+ balayage and also gives flawless haircuts. She has helped me transform my hair routine and fix the health of my hair. Ellie did a 180° transformation on my hair and has gained me so much confidence. I constantly get compliments on my hair since my first service with her. I highly suggest her for anyone and everyone. She has changed my life!! Sugar Salon is a high end salon, but a hospitable atmosphere. I highly recommend Sugar to someone who values a good hair day everyday!I attached my before and after, after I worked with Ellie!Services: Haircut
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October 2023 by sudha tokala
Worst experience I had at a salon. Very unprofessional and unethical. I ordered 1N extentions which is brown for $1200. Went to get them put in and the color was almost black and was the wrong color but the owner Susan insisted they where the same and there is no return or exchange.Basically they didn't care. It's hair who treats a client so poorly after charging $1200. No professionalism at all. No apology just kept insisting it was the same color and I should shut up and just get them put it or leave.Service: Hair extensions
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August 2023 by Jeannie
Never go to Shawn the last salon she worked at is getting clients because of her bad service..I personally had a terrible experience with her. She's highly unpleasant when she in a mood very inconsistent about results will lie to you when she messes up your hair..she wears the same clothes a t shirt and jeans 3 days in a rowArgumentative she doest listen and tries to make you deal with bad hair color
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August 2023 by Natalee Nash
Larisa is incredible. I’ve had my hair long since 2010, but I ALWAYS wore it up in the last few years since having kids, because ain’t nobody got time for styling long hair that’s a work at home mom! So I decided to chop it off as short hair offers more style and face framing than buns and ponytails do. I picked Larisa after reading her bio, I got a good feeling about her. And it was spot on! We cut it shorter than I’d planned, but I own responsibility for that because I showed her varying lengths in the pics I presented and didn’t properly vocalize where I wanted it to fall. And you know what? I’m happy I didn’t because I absolutely love it. Everyone loves it. She’s very talented and she’s also very kind, warm, and personable. I’m happy I found someone in Wichita that I want to go back to. I’m excited for her to add some pops of dimension via balayage! ❤️
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August 2023 by Erika Nelson
IF ZERO STARS WAS AN OPTION THAT WOULD BE MY PICK!I will never take my daughter back here. We had an appointment with this salon that I personally have been to before. My daughter is 14 and Monday is her first day of high school and to say that she was excited for this appointment would be an understatement.I booked this creatine blowout for her over 6 weeks ago for the weekend before high school begins. When I booked this appointment the details were that the service would start at $240 and possibly increase based on hair length. Knowing this I sent a picture of her hair and length at the time that I booked the appointment online. I never received any contact requesting for me to bring my daughter in to better evaluate her hair or that anything would be an issue.When I arrived for her appointment today 15 minutes early, we were greeted with and I quote, “are you the one here for a blowout”. (Found out later her name is Olivia, I had to look it up on the website because I was never given hers when we met). Not a hi welcome. Not what is your name so I can check you in. Nothing. She then proceeds to tell me that they service now starts around 400 and up. I told her ok that is fine. She then stated I would be looking at a price between 400-450. Again. I said ok. My daughter was excited. This woman then tells me she is behind today and would be with us in roughly 20 minutes. She still has yet to ask me what my name is or my daughters. We sit in the lobby for 45 minutes. She comes out looks at my daughters hair a few minutes after we sit down. Does not say a word and then let’s us sit in this lobby expecting everything to be just fine. 45 minutes after we arrive the hair stylist (Olivia) looks at us and says “are you ready”. She still does not address us. We walk back and my daughter sits down in her chair, and she says the price now is probably going to be $585 or more! I told her this ( about the original quote and then the increased price upon my arrival) and she stated “sorry but that is what my boss told me to charge.” I asked if I could speak with her boss and was informed that she is not here at the salon today. This service was increased $200 + since I arrived today by somebody who didn’t even look at her hair. We wanted her hair cut first. She didn’t even ask that. She said her boss (owner of the establishment) could call me to explain the price increase even though she (owner) had never even seen my daughters hair.The look my daughter gave me of utter defeat will be the number one reason why I won’t EVER schedule anything with this salon again, but I also will never recommend or tell a soul to visit this incredibly rude and unwelcoming business.Had she not made us feel as if we were a utter waste of her time I would have paid the $600 gladly. I have been in customer service for years and would never have accepted that level of unprofessionalism from any of my employees to a guest in my establishment.Spend your money elsewhere where it will be appreciated and not looked at like they don’t have time for you. Go literally anywhere else.
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July 2023 by LunaLove
Susan has been cutting my hair for a couple of decades now. The decor is very welcoming. I've seen many beautiful cuts and styles walk out of this salon. I highly recommend!
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May 2023 by Anne Wiens
This salon is lovely! This was my first haircut with Larisa and it was an incredible experience from the shampoo/ scalp massage to the blowout… Larisa is talented, professional, and detail oriented. I LOVE my my hair!!Services: Hairstyling
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May 2023 by Barghavi Varadarajan
This is worst service I have ever gotten. I had my appointment with Meghan. She didn’t look at my hair properly, she didn’t come my hair that was wet, and ended up just trimming it with absolutely no style and out of shape. If that’s what you want I would suggest you do it by yourself because you would at least save your money. Highly unprofessional behaviour. Never returning there ever.Service: Haircut
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April 2023 by Rhonda Haydock
Olivia does a super job with my hair & my daughter’s, I really enjoy using Aveda products. Other people in the salon are friendly & capable.
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December 2022 by Amy Christiansen
I got my hair cut, colored, highlighted and my eyebrows waxed... I really liked my stylist however, the hair color wasn't what I wanted it's not horrible just disappointed and the eyebrow wax wasn't good looks like she almost took one my eyebrows off. This was my first experience here and it didn't leave the greatest impression.Services: Waxing
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November 2022 by Winn
My first time visit exceeded my expectations. They serve various drinks fortheir clients, wine is also on the menu. I did opt for water although it was tempting. I needed my hair cut for a wedding this weekend and they were able to fit me it. I wanted a specific cut and they were not afraid to fit me in and find the best stylist for me. If you know the hair style you want it’s best to inform them so they can fit you with best stylist to meet your hair goals. Laynee was my hair stylist and I highly recommend her. Olivia is also a sweet heart she will take care of you too.The hair care brand that they carry called Oribe is the highest quality I’ve come across and I do recommend. Laynee also took the time to go over the products with me, she helped me picked the right products to meet my hair goals. The owner is also very nice and I appreciated it so much. This salon deserves 5 stars. I walked out feeling amazing and so happy, thank you for taking care of me.Service: Hairstyling
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October 2022 by kelsy Krueger
My fav place to go & only! See Stacey, for hand tied wefts and Susan, for everything else! They are like family. I love them ?
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October 2022 by Felishia Rae
I loved getting my hair done by Stacey! She did an amazing job, would absolutely schedule another cut with her. Such a beautiful salon too.
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July 2022 by Kristina
I visited the Towne East Mall location as my first time being here. I had never been to a salon before and I wanted a drastic haircut (waist length hair to super short pixie cut). My stylist was Crystal and she did such an amazing job. She was really helpful and informative and I ended up learning a lot about my hair from her. She also did an amazing job on the cut and I have never felt this pretty. Overall an amazing experience, and I'll definitely be back.
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June 2022 by Vonna Pitchford
I took my teenage son in to get a haircut today (first time I have ever used this salon and it will be the last). The greeter was very friendly and they were able to get us in right away, so I started out being pretty pleased with them. I told his stylist that I wanted his hair length trimmed up but left long, and his hair thinned way out. She butchered his hair. She cut it way shorter than I asked and it is still just as thick. I even went up to her before she finished and asked her to thin it more with thinning shears. She did, with scissors, instead of using thinning shears, so it just made his hair shorter. She razor burned his neck bad in the back and went too high on his neckline. She didn't ask us if we liked it, she was just like, "Ok, I need to get to my next client now." We both hate how it looks. He tried to restyle it after showering and it doesn't lay right at all. They may cut women's hair fine, but they do not know the first thing about cutting men's hair.Service: Haircut
