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November 2023 by Doug P.
I have serviced a GMC and Hyundai at Scholfield Honda within the past month. Service was wonderful and they send you the inspection via text to review and pictures with their recommendations. 10/10 in communications and customer service, pricing is fair and work is completed in a timely manor. They do have a loaner car fleet, one of my parts did not come in and they gave me a car to drive for the evening. Give them a call today.
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October 2023 by Raison D'etre D.
First Honda dealership I visited after moving to Kansas. Had to get an oil change on the car. Staff were friendly over the phone and helped set up an appointment. There was no upsell or additional services being offered. Cannot comment on their sales team or practices. Would go back for service, if I owned a Honda.
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September 2023 by Ny Cris
Purchased my first brand new Honda recently. Big disappointment. Paint is chipping off. 40K vehicle and it seems I have gotten stuck with a vehicle I will have to soon spend on paint! Should of stayed with Chevy?
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September 2023 by Paris L.
I wanted to give 5 stars so badly. I purchased a vehicle at the West location on Friday and things went downhill from there, it ended with Tyler Alderman saying you can bring the car back. All over car mats! I am BIG on customer service and would have been happy with even a small attempt to meet me in the middle. Funny thing is Scholfield Honda has always been my favorite Wichita car dealership, this would have been my fourth vehicle purchased at one of their dealerships. It's disappointing to see that my dollar is not valued. If I remember correctly Mr. Alderman said "there is no need to sully our reputation over this so you can just go ahead and bring the car back." WE DID!
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September 2023 by Olivia R.
Beware!! Service Department very poor. East manager has absolutely no social skills. If I could give a zero star rating I would.
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July 2023 by Florence Clark
Had excellent service having my oil changed and tires rotated. Along with them checking other things while the had it in. I come in 40 miles because I've always gotten excellent care.
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July 2023 by Fred P.
I tried to buy a vehicle. for full price and unless I bought their accessories package, which were factory installed items they weren't selling me the car. It was not a good experience and the buyer needs to be aware that they will pack the sales price with their accessories to increase their profit. They are not sell h services they just want to get more money from you!! Sad way to do business
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May 2023 by Google user
Brought in my car for routine oil change and I had a leak around my valve cover gasket, uhg, they went above and beyond for me, got it fixed the same day and was covered under the warranty I wasn't sure I would ever use! Manager in service/Travis and staff were great! Big thanks to all involved. So appreciated, you have made the experience worth coming back. Past has been touch and go but I think you made up for it with this visit and all you did! Keep up the good work!
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May 2023 by Liz Folsom
Brought in my car for routine oil change and I had a leak around my valve cover gasket, uhg, they went above and beyond for me, got it fixed the same day and was covered under the warranty I wasn't sure I would ever use! Manager in service/Travis and staff were great! Big thanks to all involved. So appreciated, you have made the experience worth coming back. Past has been touch and go but I think you made up for it with this visit and all you did! Keep up the good work!
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April 2023 by Kevin M.
September 2022, I bought a 2018 Kia Optima with 52k miles for $20,000 (the highest market value of an issue/worry-free 18 KIA Optima w/52k miles) and in the first two weeks the engine was making a noise. I decided to check the oil which was barely visible on the dipstick. I checked the oil again and it was low enough to where no oil was visible on the dipstick. I called Scholfield Honda and told them about the issue and they said to bring it in. I took the car in and the service writer wanted to charge $166 to confirm what I was telling them. I had to get a manager involved to waive the $166. They kept my car for the day to confirm it was burning oil. I asked what to do with the vehicle and they said, "take it to Kia". I took the car to a Kia dealership where I was instructed to drive the car 1k miles for an oil consumption test. Scholfield provides an unlimited mile powertrain warranty but did not offer to work on my car or conduct an oil consumption test. Scholfield sent me on my way and I had to deal with a Kia dealership and hope the warranty would be approved through Kia USA. My new car sat for 37 days at Kia while getting a new engine. While my vehicle was getting a new engine, I asked the used car sales manager where this car came from and he said "it was bought at auction". I called and talked with the general manager and expressed my feelings toward auction vehicles and he said, "where do you think most of our used vehicles come from?" I said "I was never told this car was from an auction" and that "had I known this was an auctioned vehicle I would never have bought it, there was no transparency here". I asked for a different car, for a cash value return of my car (they said my car was worth $13,000, at auction, and could probably do $16,500) I asked for the $1500 rental car fee. Scholfield rented and charged me for a rental car.
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April 2023 by Kevin M.
Military Veteran, First ResponderSeptember 2022, I bought a 2018 Kia Optima with 52,000 miles for $20,000 (which was the highest market value of an issue/worry-free 18 KIA Optima w/52k miles) and in the first two weeks of owning the vehicle my wife said the engine was making a noise. Because I am busy, I did not get to check the vehicle for another week and decided to check the oil which was barely visible on the dipstick. I checked the oil again and it was low enough to where no oil was visible on the dipstick. I called Scholfield Honda and told them about the issue and they said to bring it in. I took the car in and the service writer wanted to charge $166 to confirm what I was telling them. I had to get a manager involved to waive the $166. They kept my car for the day only to return my car and confirm it was burning oil. I asked what to do with the vehicle and they said, "take it to Kia". I took the car to a Kia dealership and was instructed to drive the car 1k miles for an oil consumption test. Scholfield provides an unlimited mile powertrain warranty but did not offer to work on my car, conduct an oil consumption test or to reach out to Kia. Because Scholfield sent me on my way, I had to deal with the Kia dealership, have them do the work and get the warranty approved through Kia USA. My new car sat at Kia, with a 60 day tag, longer than we drove it.So, for the first two weeks of owning our new car the engine was shot and making noises. Scholfield would not honor any warranty and told me to take it to Kia because it still had a factory warranty. Kia evaluated the engine and said it would need to be replaced. Our new car sat at the dealership for 37 days until the engine was replaced. During the time my vehicle was getting a new engine, I asked the used car sales manager where this car came from and he said "it was bought at auction". I called and talked with the general manager and expressed my feelings toward auction vehicles and he said, "where do you think most of our used vehicles come from?" I asked for a different car, for a cash value return of my car (they said my car was worth $13,000, at auction, and could probably do $16,500) I asked for the $1500 I had to pay for a rental car while my car was getting a new engine. Scholfield rented and charged me for a rental car.I posted a review about this experience before and a representative from Scholfield called me about it. I removed the review hoping Scholefield would settle with me on this matter but such luck. Here it is April 9, 2023 and I still have the Kia, $1500 debt on my credit card and no resolve. So, my review is back and I hope customers can make an informative decision before buying a car from Scholefield Honda. The Attorney General, Federal Trade Commission, BBB or even Small Claims Court may help customers with similar situations with any dealerships. This situation involves: a vehicle with a warranty (meeting Magnuson-Moss Warranty Act), down vehicle more than 30 days and deceptive business practices customers need to be aware of.
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March 2023 by Felisha M.
If I could leave no stars, I would. I will first say I love my actual car. I bought a 2018 Toyota Sienna.However, less than one week after driving off the lot my brakes started grinding. I was told that during the inspection they were fine. How are they grinding if they are fine? A week later they started squeeking. I text my dealer again and he again acted like it wasn't his fault. Now, 2 months of owning my van it says it needs maintenance soon. How do I already need to preform maintenance, when the dealership told me it was done when I bought it? I call the dealership this time and was sent to the service desk, I speak w/ the service desk and they tell me that I need to speak w/ the dealer. I speak with the dealer and he tells me that the brakes and the maintenance is my responsibility. When I gave push back he told me he would have the used car manager give me a call. It has been 4 business days and I still have not heard from them.It's my assumption that they now have my $30,000 and do not care about me as a customer. My family has been buying from Schofield for years... and that is why I trusted to buy from them. I am so disappointed I spent that much money with them. I am a single mom of 4 and expected a good vehicle I could rely on from them. Instead, they sold me something that needed work done not even a week later.
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January 2023 by Judy Brown
Isaac Reel was incredible! Amazing care and customer service!
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July 2022 by Tiffany F
All the services are way overpriced; of course they always show you things that need attention, which is fine, but they're crazy if they think I'm paying what they're asking, I got a new battery which was bad enough ($190). They wanted $60 for a cabin air filter (got one on Amazon for $20, super easy to put in); $60 for a pollen filter (again, bounce one on Amazon for $20), $50 for some anti-corrosion battery stuff (got on Amazon for $5), and lastly $80 for new wiper blades (got them on Amazon for $30). Really Scholfield, you should be ashamed, this is taking advantage of people who don't know much about car maintenance. Pure greed. They do give you an uber to & from the shop tho, so there's that. Just do your research first, I guarantee you will find better deals, especially on things like filter & wiper blades ?Service: Auto battery replacement
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April 2022 by Melanie Pohlenz
Unimpressed...as we were traveling that weekend and we needed a "short" appointment to determine if our vehicle was drivable. We understand a service department being busy, but we were disappointed they couldn't offer a few minutes to help us narrow down what might be the problem.
