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July 2024 by Jesiah Gooch
Great food and place to eat while you wait on your parents to finish shopping.
Parking: Huge parking lot!
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December 2023 by Shelley C.
My introduction to Sam's was "Let's do lunch!" Located just off the entrance, you don't need a Sam's card to enjoy the hotdog and drink for $1.37 (price will change someday) or 2 slices of pizza and drink for $2.50. The hotdog is huge, and the pizza slices are 1/4 of a pizza, so the value is astounding! There are other snacks and ice cream, but those are for another day. There are good deals throughout the entire store, stacked on shelves so high that you may need a forklift to help you get stuff. There are stacks and stacks of cases of cookies, chips, honey buns, etc. Home goods and paper goods are all together on one wall. In the back is dairy, meats, packed to feed a family of 10. This store is bulk, so don't come looking for single items!The freezer sections are amazing. There are several rows. Each individual row has an opening at the end where people come and go to stock the foods for that particular freezer. Meats, dairy, ice creams, etc. Each individual freezer is about the size of a boxcar on a train. I peeked into one of the sliding doors. There are boxes stacked where each frozen item goes. Keep in mind the frozen item is a case of something. Up toward the front is pharmaceutical items, health bars, and such. Periodically, little mechanized machines roll by, constantly taking inventory. Want to steal anything? Good luck! Bulk items don't hide well under your coat. Also, you CANNOT go in through the out door (we tried) and there is someone with a price gun checking your purchases on the way out. Unlike Walmart, Sam's utilizes EVERY checkout constantly. Furthermore, you need your Sam's card to activate the register or you cannot check out. There are service reps near each register, in case you need help. I accidentally left my receipt. A man brought it to me, because you can't leave the store without it!Remember the aforementioned door person with the check gun? That receipt is a must have! * By the way, I mentioned the anti-theft because Sam's has so many people in the place, I swear there is at least one in every aisle, ready to help. We joked about it, because Walmart is serious about theft with their signs everywhere, but Sam's is even worse. It's a beehive of constant activity. One last thing. If you don't like crowds, don't shop here, because the place is packed. It's a fortress and it's great value!
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December 2023 by Lydia H.
Do not buy Christmas stuff here! My Christmas tree purchased from sams club just last year stopped working and they will not give an exchange or store credit. Apparently they think its fair for people to spend hundreds of dollars on a tree that only lasts 1 year. I will be switching to Costco, never again!
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September 2023 by Erick Lain
Incredibly good food. Love their prices.
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April 2023 by Paul Valerie Alexander
DO NOT TRUST the tire center employees - they STEAL and LIE. We have 3 vehicles all with Sam's tires and have been longtime, loyal customers. Someone stole $200 sunglasses out of our vehicle and the store manager only offered a $25 "courtesy credit". Seems like they don't care that thieves are working for them.
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January 2023 by Veronica J.
if i could put -10 stars i would. i saw a lady being harassed by an employee, she was clearly uncomfortable and asked him to leave several times. as a woman this made me highly uncomfortable, honestly feared for her. i'm not sure how long he harassed her before she left without even putting the pump in. i'll stick to Costco.
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December 2022 by Denise Place
If I were anyone even my worst enemy. Never let Rock road ever touch your vehicle. I had my tire rotation done here for as long as I've lived in here a out 6 years now... well this time whichever tech touched my car didn't twerk the lugs tighten enough which in return over time cause damage that could have caused the death of myself and potentially my 6 yr old daughter. I filed a claim and they came back telling me they found zero negligence. Which is absolutely not true.It shows me that they don't care at all of the lives of others. I will no longer shop at sams for anything or Walmart for that matter since they are owned by the same people. So if you value your life and your loved ones life be very cautious if you do go here. I would give them alot less then a 1 if it was possible.
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July 2022 by Dee Chastain
prices. convenience. fresh everything their cafe is family friendly. hot dog and drink $1.50. 2 lg slices of pizza and drink $2.00. wonderful berry parfait.$1.60
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December 2021 by Sanaz M.
I'm torn different directions on Sams offerings. I started doing pickup orders for my family for almost a year. Going into this for almost a full year after paying for the premier membership I find out I was getting none of the incentives using online ordering and having it shipped to my door and doing in store Pikcup outside. So after lots money spent I lost out on some unknown benefits just for not walking into the store making actual purchases. On the upside though had I purchased only the basic membership I would still gotten all the benefits I needed. Their curbside Pikcup is amazing fast and the staff is super friendly. When things were brought to my car and were bad they would just refund me over the phone. Their Customwr service in the curbside area has been pretty good. Overall though because of the lost of rewards I am canceling my membership and sticking to the other big box store in town.
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April 2021 by Gillian C.
Great customer service and always stocked. We utilize the gas station and do the free home delivery which makes life so much easier.
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June 2020 by Dennis Beets
Great staff. Very helpful. Swift check out.
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January 2020 by Melissa E.
Their customer service is bad at the Rock Road location. I ordered some items for club pickup, got home and realized I didn't have one of the items. It's a $12+ item so I called to let them know I didn't receive it. They acted disorganized and confused and put me on hold for over 30 minutes. I hung up and tried to call back and no one answered the phone. Really?
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December 2019 by Kc S.
on December 18th I purchased a tub of potato salad. After I got home and was putting things away I noticed the use by date is December 09 2019. This tub has been in the cooler for nine days past the use by date. Is this how they run their store? They are lacking attention to detail. I think I will start going back to Costco for my shopping. The Sams club this happened at is on North Maize Rd. in Wichita.
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November 2019 by Kevin Lowe
Great customer service free samples decent prices for bulk items nice clothes
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October 2019 by Eli Rueda-Vega
Had lunch and the pizza was very gross. Wish I could upload a picture to show how bad it looked!
