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April 2021 by Gillian C.
Great customer service and always stocked. We utilize the gas station and do the free home delivery which makes life so much easier.
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July 2020 by Ted M.
Each Time I go to is Sam's Club I am impressed with how friendly and helpful just about everyone is.Truly a pleasant place to shop. Thank you for making it so.
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June 2020 by Dennis Beets
Great staff. Very helpful. Swift check out.
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January 2020 by Melissa E.
Their customer service is bad at the Rock Road location. I ordered some items for club pickup, got home and realized I didn't have one of the items. It's a $12+ item so I called to let them know I didn't receive it. They acted disorganized and confused and put me on hold for over 30 minutes. I hung up and tried to call back and no one answered the phone. Really?
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December 2019 by Kc S.
on December 18th I purchased a tub of potato salad. After I got home and was putting things away I noticed the use by date is December 09 2019. This tub has been in the cooler for nine days past the use by date. Is this how they run their store? They are lacking attention to detail. I think I will start going back to Costco for my shopping. The Sams club this happened at is on North Maize Rd. in Wichita.
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November 2019 by Kevin Lowe
Great customer service free samples decent prices for bulk items nice clothes
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October 2019 by Eli Rueda-Vega
Had lunch and the pizza was very gross. Wish I could upload a picture to show how bad it looked!
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July 2019 by Darren Needham
The service model in the auto and tire center is just horrible. They expect customers to go find the auto and tire staff to be waited on, usually the poor guys are out working on cars. The worker has to wait on several people at a time, because a line has developed while no one was at the desk, also answering the phones, and somehow find time to work on cars. I’ve been in line now for 20 minutes just waiting to pick my vehicle back up. Really frustrating for everyone involved.
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February 2019 by John Wayne
This place is awful employee very rude and slow
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January 2019 by Susan T.
They've gotten better since I wrote the last review. It's cleaner now, and Coke Zero is back in the snack bar. This location still doesn't carry everything that the west location has.
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October 2018 by Bridgette C.
Love the bakery! Ordered a 3 tiered cake and had several modifications of things I didn't want and how I wanted it to look. They did great and everyone asked where the cake was from, because it was so delicious! Will order again!
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June 2018 by Aileena M.
I love this Sam's it's very clean and the employees are very friendly and on top of it. The bakery is great as well. I recently ordered a cake and from beginning to end it went very well. I highly recommend this store!
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April 2018 by Marsha Pope Rosson
We go here almost weekly. It’s a nice store but nothing outstanding.....until Tonight!! Corbin in cell phones knocked customer service out of the park !!!!we went to buy cell phones. A task I hate as much as buying a car. From the first moment he stopped pulling cardboard to ask if we needed help, to over an hour later (after the store had closed ) this guy did an excellent job!! He answered all our questions , he was personable . We felt like we’d known him for years. He used to work at WM so we could talk “shop”. Sams got a treasure in Corbin when he left Augusta WM. We’ll did a place for you at my WM if you ever need it, sir!!!God bless
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June 2017 by Curtiss M.
This particular Sam's club has a lot of helpful employees. In particular the wireless employees where really helpful when I recently purchased an iPhone from them. The sample stuff can be unprofessional at times but overall I enjoy my visits to this Sam's club
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March 2017 by Jim S.
For buying in bulk you really don't save much. Still better than Costco. Membership fee is high as well. Seems like I can get just as good deals at dillons and don't get too much food that ends up sitting at the back of the cupboard or going bad. Would've given 3 stars but there is never anyone offering help. Usually just hounding me for my id or receipt at the entry and exit. Lady in the self-checkout line seems to try to hard to upsell and makes comments on all the groceries we get. Gets invasive. One time my wife and I were having some minor problems and she pointed it out to us that we didn't seem happy and made it into an awkward situation. I'm in the self-checkout line for a reason. Recommendation: -lower prices considering I'm generally buying 10 times the amount I normally would. -hire better employees.
