Ross Dress for Less offers a wide range of high-quality brands and the latest fashions for the whole family, all at 20% to 60% off department store prices. Customers appreciate the store's great selection, with constantly changing inventory that allows them to find what they need. While the store can sometimes appear messy, this is often due to customers not putting items back properly, rather than the employees' fault. The staff does their best, especially when short-staffed. Customers highlight the excellent customer service, with one cashier in particular praised for their patience and helpfulness, even during busy periods like Black Friday. Overall, Ross Dress for Less provides an affordable shopping experience with a good variety of products for the whole family.