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July 2024 by Bonez
Definitely Rent From Reliance They've Gone Above & Beyond To Help Find Me An Affordable Rental, The Staff Has Always Been Helpful, & ANY Problems I've Ever Had They've Been There To Help Me Quickly With Solutions In Timely, Kind, & Respectful Forms & Facets. DEFINITELY Rent From Them You Won't Be Disappointed.
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July 2024 by Margaret Raya
I had someone rent from them, when we trying to open the windows, they were screwed in shut, that isvwry hazardous, what if that person tries to get out & can't just cause the windows were screwed in & that person died because of improper negligence on the real estate.
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June 2024 by Deneese Johnson
They really do steal your money!
Do not waste your time and money applying to their houses. I was the very first person to view an available property and submitted my application before even leaving the driveway (the agent informed me that no one else had applied yet). So, I paid the application fees and received a “we have started processing your application” email the following morning….then crickets. They didn’t even send a denial! When I finally reached out to Taylor, I was informed that someone else was approved for the property. Which was baffling, I exceeded all of their tenant requirements, so it’s pretty sketchy that someone else was already approved (when I was the first to apply). I tried to switch my application to another property but oddly enough I wouldn't hear back from Taylor for hours and she never seemed interested in assisting with transferring my application fees and/or would tell me the property had “just leased”.
All in all, believe the reviews that say they steal your money, because they really do! The ethical thing to do would be to inform future tenants when a property has multiple applications so that they can choose whether or not to throw their money to a greedy property management company.
There are plenty of other property managers in the area. Do not waste your money on Reliance Property Management.
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May 2024 by Ian
*Updated below original review*
I would give zero stars if it were an option! Over the course of two years renting a property from Reliance, only about 5 of my maintenance requests were addressed, and even fewer were handled properly or in a timely manner. The property had pre-existing damage from the previous tenant that was never repaired before or during my tenancy. Additionally, I improved the property at my own expense and thoroughly cleaned it before moving out, yet they are attempting to withhold all but 15% of my deposit for unrelated repairs and unfounded cleaning fees. This management's behavior is appalling and amounts to blatant thievery. Avoid doing business with them if you value your time and money.
Update- After extensive discussions with the very courteous agent Jolene, all but one of the charges against my deposit were successfully resolved. This process necessitated submitting pre-move-in photos and providing detailed explanations, which, although inconvenient, proved worthwhile. Despite having cleaned the property thoroughly before departure, I was still charged $175 for "light cleaning." I extend my sincere gratitude to Jolene for her invaluable assistance and for being the sole reliable point of contact at Reliance throughout my tenancy. In recognition of her dedication, I will be adding an additional star to my original review. This experience showed me the importance of safeguarding oneself, as without proper documentation, every penny is at risk during move-out. Nonetheless, it is reassuring to know that there is someone like Jolene who is genuinely willing to help.
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May 2024 by Logan Dietrich
Me and my partner applied to a house, we make more than enough for the property but they dont take that into consideration, they only look for things to prevent you from getting approved. They dont look at your renting history or call landlords, they go based off your credit. THEY GO BASED OFF OF CREDIT. Dont waste your money like we did. 80 dollars wasted because they arent upfront with you about the ENTIRE application process.
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May 2024 by Cody Crawford
Slum lords. That’s really all I have to say, they’re also not very transparent about requirements to rent from them. Just know they do credit checks, but they don’t do rental history checks they don’t verify with current or previous landlords to inquire about rental history. In my opinion a pyramid scheme to run up as many $40 application fees as they can with no intentions of having tenants.
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April 2024 by Brandi Boese
We have been with Reliance for about 5 months and they have been better than anyone we have ever rented from. Application process was easy, move in stuff was smooth, always easy and fast communication with the office, and maintenance gets 10 gold stars. We have had a few issues here and there since move in and someone from the maintenance team has always been here within hours to work on the issue. They are quick and always respectful and professional. If work is needed from an outside company, they get those requests in super quick as well.
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April 2024 by Mary simon
Don't understand why they charge you an extra $150 nonrefundable Administration fee??
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April 2024 by Sandra Warden
I used to rent from Reliance a few years back and they were great. The maintence crew was right on it and the problem was fixed that day. Also the office people were very friendly and they all were professional.
Sandra Warden
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April 2024 by Josh Gifford
Yeah they stole my application fee also. I have perfect rental history for the last 10 years, make 4x the amount of asked rent, and had cash in hand to rent a home and was denied for seemingly no reason. All the bad review I have read all have a snide response from the ownership as if they cannot take criticism like a professional. The home that I viewed had its basement almost caving in. And the make ready maintenance was done in a rush. Just a toxic company it seems.
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April 2024 by Ashtan Zimmerman
No one ever contacts me back about anything. I've made several attempts to call and leave messages, and they just take application fee for absolutley nothing. Not impressed.
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April 2024 by Cecil Richardson
Jarus and his crew are awesome... We love doing Buisness with them... Reliance has been a great company since it has been open...
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March 2024 by Sydni Yates
I have seen their houses on zillow alot the last time I was looking for a house and this time. I've contacted them about countless houses. Not one message or call answered or returned. Aside from the initial auto originated message. Reliance is fake. You can't even get into their business off of Seneca. Last year I stood in front of the glass doorbanging on the glass for door about 30 minutes . I had been seeing listing after listing and this management company was the ONLY people not responding. When someone finally came to the door they didn't let me in or talk to me they said all they said was landlord will contact me if I'm accepted. Thos year the house I want has had FOURTY FIVE CONTACTS TO RELIANCE and is still listed as available. Nothing adds up about this business it's disgusting.
Update: they removed the house the day after my review.
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March 2024 by jamar jones
Being charged full rent when you can only use half of the unit is crazy
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March 2024 by Kayla Snead
We moved from Colorado over a year ago and the transition was super smooth. They were super communicative as well as making the leasing process easy. We just renewed our lease as we love the home and area we are in.
