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August 2024 by Hamza
God gym
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August 2024 by Jer
It’s a good gym but the water fountain has been down for a really long time and they often don’t have the water dispenser filled
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August 2024 by Noah berrios
The establishment was exceptionally clean, and the staff was quite accommodating. I was initially apprehensive about visiting due to the reputation of Planet Fitness, but this particular location exceeded my expectations. The value for the price is unbeatable.
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July 2024 by Laura
Nicole is the best trainer in Wichita! She modifies workouts for individuals even in a group setting. She is really fun to work out with one on one.
The rest of the staff at the north Rock road location are so friendly and welcoming. I have never "liked" going to the gym. This gym has become a fun place to be. I have made so many friends with staff and other members. Thank you PF NE Wichita!
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July 2024 by Charles V.
One of the cleanest PF I've been to. Great and friendly staff too.
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July 2024 by Blais Wiener
Great location. Planet fitness gets a lot of flak but it's a great environment.
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June 2024 by Taila Harris
the managers attitude is ridiculous. me and my friend are new and she constantly feels the need to address us rudely. after we checked in the right way with another associate after she told us how to do it rudely the previous day she got up out her seat to say we didn’t do it right when we did and the associate agreed. i understand you’re big and pregnant but get out the front if that’s how you act!
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June 2024 by Daniel Welden
It’s a nice gym that’s rarely crowded. They’re undergoing a renovation right now to make it even nicer. The staff is also very friendly.
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June 2024 by Dan Welden
Friendly staff, never too busy, lots of equipment options, restrooms are always clean, and very inexpensive.
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May 2024 by Melissa Gorence
I love PF but this one is my least favorite in the city. Please get at least one new massage chairs. The one by the window is terrible.
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May 2024 by Miranda N
Love the versatility and the availability of the clubs everywhere.
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April 2024 by JR Tomball
April 8, 2024: I was double charged last month so I called to resolve the issue. The manager of the local gym admitted the error but said unfortunately she could not refund my money. I asked for a corporate phone number and she said I could google it. I took time off of work to go cancel my membership and asked for a refund of my prepaid annual fee for next year. She stated that unfortunately she could not refund the prepaid free. I canceled my membership on the spot because it seems they don't care about life long customers. The part that really bothers me most is that she was very condescending and was laughing. I will just take my business down the road to the YMCA. Planet Fitness took me for $60 to forfeit years of $10 monthly fees and $50 annual fees... truely sad. By the way I am a 10+ year member.
Update: April16, 2024
I appreciate that someone at Planet Fitness took the time to read my review, however, because of this negative event I found a much better place to workout at the YMCA on Woodlawn. A Harvard study on customer retention confirmed it costs an organization more money to find new customers than to take care of the ones they have. If I were you I would address the manager who treated me like dirt in front of your other employees and thought it was funny to give me a flippant response to my problem.
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April 2024 by Mandy Shack
The nice gentleman with the cool hair was very helpful with my tanning. One of my favorite PFs in the nation.
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March 2024 by Colby
I love coming here but. The water fountain has been broken all week and my water last about 20 minutes before I need a refill. I was told on Monday that it would be fixed by the next day. Then by Thursday they told me no later then Friday. Here we are on a Saturday no water and calling workouts quit early.Editing since I got a very generic corporate response… I want a working water fountain not for a suggestion to mention it to the staff which was already done last week. Provide us either free water bottles to drink or a temporary water dispenser for the time being.
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February 2024 by Aileena
The night staff are the best! They always greet us and makes us feel great about coming in. They are always doing something to be helpful and keeps the place very clean. I enjoy coming here and have nice equipment. I highly recommend!
