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February 2024 by Shyra
Came in on a BYOD 3 phones and I wanted my number switched as well. She decided to just activate a new line with a new number and tell me I had to wait 35 days before I could get my BUSINESS number on this line. I told her I was not paying for a service with them, plus having to pay my current carrier since my carrier service end date was the next day. She insisted on telling me 30 days. The lazy manager she continuously had to call also kept saying the same. I asked when the manager would be in she said she doesn't work in store. Got my other 2 numbers transferred with what was supposed to be a free phone, instead I had to keep running 4 transactions on my card because their system was down so I have no receipts for anything. Super suspicious. I spent over $175 on my card plus $30 cash for the SIM card. Do not go here. Ended up sending my husband to a different location and thank goodness for the one on HARRY by the Quick Trip. Ally fixed everything for us. Stay away from the ghetto store on Pawnee and Oliver. I'm reporting this incident because no apologies were made and they refused to refund me for a line I wasn't going to use, no discount was offered, nothing and I'm supposed to be comfortable with this company? Then she threw away my sim card for my Business phone number. I told her to get it back and she told me the trash was really full and she couldn't find it. I told her she needs to get in the trash because I was not leaving without it! Just ratchet and embarrassing! What kind of company is this?? Ghetto and will not be back.
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January 2024 by Zulema Favela
The attitude at this store is ridiculous, rude, don’t seem they want to help the gentleman that was helping me slammed the new Tablet because the update was going to take forever, customer service where? I hope management definitely steps up.
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August 2023 by valeri fessenden
The employees and a manager at this Metro are not very nice at all
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February 2023 by Google user
I paid my bill in person. The manager seemed okay but she failed to give me the store receipt as proof of my payment. Of course, my phone was disconnected the next day. When I called and explained the situation, I got a total runaround and was told nothing could be done without that receipt she failed to provide. She claimed I never came into the shop and paid because only one man came in...and he had \\\"Downs Syndrome\\\" She chose to describe a customer based on a perceived disability. That was inappropriate, and she was wrong. I was that customer and I have a neuromuscular disorder of the neck and face. I will never return to this establishment again!
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February 2023 by Kent Winkenwader
I paid my bill in person. The manager seemed okay but she failed to give me the store receipt as proof of my payment. Of course, my phone was disconnected the next day. When I called and explained the situation, I got a total runaround and was told nothing could be done without that receipt she failed to provide. She claimed I never came into the shop and paid because only one man came in...and he had "Downs Syndrome" She chose to describe a customer based on a perceived disability. That was inappropriate, and she was wrong. I was that customer and I have a neuromuscular disorder of the neck and face. I will never return to this establishment again!
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August 2022 by Kristopher Brown
Tried returning my phone with a defective screen and was accused of trying to make a false claim and that I damaged the phone myself. She never looked up my account or anything and my phone had not one single scratch on it. Called customer service and was told this is the worst store in town. I believe it too..BTW, I will never go back to Metro after this incident. I was a previous customer for 5 years and never made one false claim or any claim. I'm going to a better company who treats customers respectfully
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August 2021 by Teresa Hanks
My experience was wonderful.
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July 2021 by Kierra Kurtyka
I don’t care where I am in Wichita if I need the metro store for whatever .. catch me at this one ☝️ the employees here are knowledgeable and are always trying to help you get the awesome deals metro offers from 10% off a case or screen protectors or whatever ..
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January 2021 by Gin Roskam
The store manager was very helpful! She helped me get completely set up!
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June 2020 by Lalainia McDonough
The manager there Zak Fabiola was fantastic! He helped us out with a frozen phone and instead of trying to just force the option of buying a new one he fixed it. As other employees there had done the opposite before. He also was friendly and very sociable during the time of waiting for this process to occur. So if you ever got to go get a new phone i would highly recommend them at this location. Hopefuly your phone wount freeze up on you, but if it does Zak just might be able to fix it. ????
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January 2020 by Christina Greenhaw
I told them to make my bill due on jan 1 they didnt now want over 21 after spending over 200 on 4 lines just to do a extension i dont have the money till wed now i will owe activation and charges just to get line back on.
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November 2019 by Lalainia Fleury
The manager there Zak Fabiola was fantastic! He helped us out with a frozen phone and instead of trying to just force the option of buying a new one he fixed it. As other employees there had done the opposite before. He also was friendly and very sociable during the time of waiting for this process to occur. So if you ever got to go get a new phone i would highly recommend them at this location. Hopefuly your phone wount freeze up on you, but if it does Zak just might be able to fix it.
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October 2019 by Amanda Martinez
I upgraded my fone turned out fone was a pos. Would die while not in use. Went in and they wouldn't let me pay difference to get a different tone told me to open a new service or file for warranty to only recieve same pos. Now in out $$$ and have no fone.
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April 2019 by LeAnn Reardon
I had a great service
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April 2019 by Katie Wallace
They are very nice and very helpful.
