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August 2024 by Mink&Amy Fickenwirth
Amanda Reza was very helpful and very friendly and thoughtful ? I highly recommend to go to this location just to see her ?
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August 2024 by Leigh Schreckhise
Just wanted a sim card. But tried forcing me to pay them 27 to activate it. I wanted to call in to do it. Then tell me she couldn't because the phone number was temporarily suspended. Thats what metro had me do because the phone was lost or stolen they would turn it back on after sim. I had to call metro they said its 25 to activate not 27 and you dont even have to have a phone number to buy a sim. The store doesn't make money on sim card so they refused to sell one unless they made money. Avoid this location
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August 2024 by Anthony Martinez
I requested to speak to a GM, pertaining to returning a phone and getting refunded. The store Supervisor ignored my request for the GM contact info. I'm just a little shy over the 14 day return deadline? Apparently, there's absolutely nothing the store Supervisor wants to do to help me with the return or even give me a one-time courtesy. I have no use for the phone. It has been sitting untouched and not used.
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August 2024 by Yomely Escalera
April was very helpful and answered all my questions. First time I felt helped and appreciated her time.
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June 2024 by Lisa Mcdaniel
I have tried for almost a month to talk with the manager with some things she did when she was helping me. She is never there. Doesn't matter the day or time. I ended up going to a different store to get my billing taken care of. They were very helpful. I guess the next step is to go over her head to get the last problem taken care of. The girls in there won't even attempt to take care of it. Always says the manager will have to.
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March 2024 by Kelci Evans
I have had by far the worst customer service experience with metro pcs. I came in trying to get 3 total lines. I even had port Ins. I was told my number was eligible then the manager lady left. Then the associate tells me I can't port in my 3 lines. So the iphones I wanted were going to be so high. Then I get two Samsung 14 that I truly didn't care for. Then I try and add on a tablet and case she proceeds to tell me in addition to the 120 I paid for both phones I'll need to pay another 400 for 2 cases and a tablet. She put my account under the name April. Im not April never gave that name
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February 2024 by Dawn Stamper
This place can't do anything for you but sell you a phone. They can't troubleshoot any issues let alone fix any issue. They are just girls at the counter selling phones and accessories. Don't expect anything else...
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January 2024 by Lee Smith
If you are a customer now no free phones
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January 2024 by Mary Elizabeth
I am truly shocked by the good reviews. I have nothing but terrible service here. I live in the country so this is the closest to me. I have been with them for 3 years and wanted to get new phones. Apparently metro doesn't do upgrades. First phone company I have heard who doesn't. Everytime I am in this store it is one lady who seems irritated she has to help us. Get her some help so we can get some actual service. I am done. She is NEVER nice.
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December 2023 by Jordan “Jacobs” Graham
I am truly shocked by the good reviews. I have nothing but terrible service here. I live in the country so this is the closest to me. I have been with them for 3 years and wanted to get new phones. Apparently metro doesn't do upgrades. First phone company I have heard who doesn't. Everytime I am in this store it is one lady who seems irritated she has to help us. Get her some help so we can get some actual service. I am done. She is NEVER nice.
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December 2023 by Chan Valenzuela
I just went into this store because i did not have a service and also that's what the agent said to me to do in the customer service online, it might be the sim card problem. I told the store associate that i have no service. She started talking like asking my phone number and the pin like she doesn't want to be there. The way she acted to me is so rude you can tell it through her movements. But of course she was saying the things that needed to say to help the customers(in a snobbish way). I know there are security cameras inside and if you gonna watch it you can see how snobby she is. She's not trying to figure out what was the cause of having no service. After she checked my phone she said, "well it is the phone. It is not the sim card". So i told her that it might be the sim card because that was the agent told me online. And she said, well, we can try(still in a snobbish way). And the problem was my sim card. I do understand that she might be tired but acting like that in your customers is not nice. I dont think the customers will gonna go back to your store if you act like that. So snobby.
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September 2023 by valeri fessenden
Shannon was so helpful
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May 2023 by FreenChrist
I was 100% satisfied with the level of customer service I received from this business. It was over the top, and I highly recommend doing business with this establishment. The sales agent and management were very professional, and assisted me greatly. I highly recommend this location. They will professionally assist you with all your cell phone needs.
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May 2023 by Google user
I was 100% satisfied with the level of customer service I received from this business. It was over the top, and I highly recommend doing business with this establishment. The sales agent and management were very professional, and assisted me greatly. I highly recommend this location. They will professionally assist you with all your cell phone needs.
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January 2023 by Paul Wooten
Very friendly and got a good deal on a great phone
