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October 2023 by Art Dixon
Great service. Honest, thorough and fast. I would recommend oil change. I travel often and was pleasantly surprised. Thank you Brayan and Damian.Services: Battery
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August 2023 by Brione Cowart
Dayne and the team have amazing customer service,literally from helping navigate the app to finding me a charger to unlock my card from my phone…I was having a rough day and they took care of everything while I was getting my oil changed a tremendous job done fast and will go above and beyond for you,definitely will be back for any future services needed done to my vehicle!Service: Oil change
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July 2023 by Andrew Claycomb
I was traveling and in a bind so I went to a Valvoline Oil Change location in another state and was pleasantly surprised with how convenient it was. So, when a trip came up that required a last minute oil change, I decided to go to the Valvoline location in Wichita.The experience itself is very pleasant. They were moving pretty slowly because one of the lanes wasn’t running, but still relatively fast compared to a dealership or independent shop. They’re also very friendly. They did try to suggest some maintenance items that they can’t actually perform (like servicing my sealed transmission) but I don’t expect them to know every nuance of every vehicle that rolls in. After pulling out of the shop, I noticed my engine was running a little rough, but didn’t think there was any way an oil change could cause that, so I went home, and left for a 1,000 mile trip the next morning.A couple of days later I remote started my truck, and noticed a shocking amount of smoke come out of the tailpipes. I immediately checked the oil level and discovered that it was way above the fill level. Valvoline didn’t empty the old oil, they just added the fresh oil on top! Luckily I was able to find a shop on the road that was able to drain the oil out on a holiday weekend, and they let me take a picture of how much came out. I get that mistakes happen, but this could have destroyed my truck’s engine.Word of caution, when they show you the dipstick, don’t assume it’s fine like I did, actually have them hold it up close to you so that you can confirm the level.Service: Oil change
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July 2023 by K Savage
Very friendly! Fast yet efficient.. and very informative but not pushy like other places can be to replace additional parts. For instance, I only replace my air filter on every 3rd or 4th oil change because I have an air compressor at home, so I use that to blow any dirt/debris out, then boom its like new. The guys are like, "Ok cool".. This is the only place I take my car and definitely recommend them!
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June 2023 by Juli Garcia
After being completely ignored by staff at our local fast lube place in Newton, I drove to Wichita to get my oil changed. Found this location online. So happy I did!! The guys were friendly and knowledgeable. Had answers to my questions. Explained what all I needed and what I need to do in the future. I found a great coupon online, which saved me quite a bit. Looks like I'll be driving back to Wichita for future oil changes! Thank you Danny & Josiah for doing a great job!! I appreciate it!
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June 2023 by Shmiahlynn Scott
When I went it took quite a while. I guess it was truck day and I was the lucky one to have to wait in that spot. And they forgot to reset my oil life. And forgot to put windshield wiper fluid in. But they made it right and fixed everything and I will be going back.
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June 2023 by Billy Jackson
Very friendly and did a great quick job. Pricey though. But I got a full synthetic change on a 8 quart truck.
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May 2023 by Samantha Gordon
I had a great experience. It was quick, easy, and affordable. I bought a Groupon for 20 dollars off a synthetic oil change. They were all very friendly and helpful. 10/10 would recommend.Service: Oil change
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May 2023 by ANTHONY STEINMAN
Honestly I've had no problems getting my oil changed at the W Central location Wichita Ks. Until my visit 5/15/23 when they used this ridiculous method of "Sucking" the oil out vs draining it. Not all the oil was removed before they added the new. Luckily I checked my oil level the following day & it was at least 1 quart over the full line which is bad for the engine. I had to pay for a fresh oil change with a different company to feel assured it would be done correctly this time.I will not return to any Valvoline locations as long as they continue removing the oil in this fashion. Very dangerousService: Oil change
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May 2023 by Trevor Adelmann
They did their job and were very kind. Although they did try to upsell me a battery when mine was less than a month old. They also panicked when my f150 trans dipstick came apart in two pieces like it's supposed to. And as usual they didn't notice the giant K&N sticker on my filter box but every valvoline has done that so far. Just don't get upsold and know your car.
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March 2023 by paul jones
Overall a good experience. The staff is really quiet. Not really talkative but that's not a detriment to the work they do. Good professional service. Threw a watermelon jolly rancher onto their desk. I wonder who will find it. ?
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March 2023 by XxOnyxWolfxX
Overall a good experience. The staff is really quiet. Not really talkative but that's not a detriment to the work they do. Good professional service. Threw a watermelon jolly rancher onto their desk. I wonder who will find it. ?
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February 2023 by Nikole Nichols
Went in for an oil change was sent a coupon via text and showed the guy my texted coupon however it wouldn't load due to being inside the building and not getting any reception so I had to pay full price. I feel as if he should have allowed me to get out to step outside and get the reception needed to load it or just applied it as he did see the coupon was there and sent like 20 minutes prior to me pulling in. It did go fast so that was nice. That was all that was nice, one of the other guys working seemed to have a bad attitude towards the other employees because he was training a new guy and definitely didn't seem happy about it. I don't know if I'll go back or not I mean I guess all and all I got what I needed done but I'd like my experience to have been a lot more enjoyable I mean I don't mind paying full price for service if it's an enjoyable experience with Great customer service!
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January 2023 by Tia Brown
This is the best place I’ve ever been. The manager was a woman who really knew her stuff and made me feel super confident in my decisions even with no prior knowledge at all about vehicles or their maintenance. All in all I’ll be back to this shop.Services: Oil change
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December 2022 by Austin Rich
I am incredibly upset I bought oil from this place for the fifth time now. I figured I would try to also get another service done of tire rotation and ever since tire rotation took place on my vehicle my tires are all of the sudden flat. Instead of employees expressing they did not know how to do a tire rotation or simply apologizing they instead claimed something happened from someone else I did business with. My whole issue is I went to this place in good faith patronized this business 5 times and the one time I get my tires rotated not one but both tires are flat. I feel I should be reimbursed for this service if not I will always go somewhere else for my oil changes going forward because I believe this should not be considered okay customer service.