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March 2024 by Marcia Enriquez
Best staff out there. They are both friendly and courtesy took time to help me find the right pair of glasses.
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January 2024 by Rita Stephens
Everyone was pleasant and friendly. The doctor was great. She Explained each step and answered all my questions in detail and in words I understood.
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December 2023 by Trina Heath
I appreciate how they track my medical issues and counsel me in how they affect my eyes. I'll need cataract surgery soon, they've promised to help set it up when I'm ready.
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November 2023 by Linda Zehr
My experience at LensCrafters today was phenomenal. The young lady who helped me her name was Lacey, was very knowledgeable . She was also very professional. Very helpful and very nice. She did a great job picking out frames that would fit my face and helped me select the final one out of the group that we chose. I would highly recommend LensCrafters to anyone in need of glasses.
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November 2023 by Mollie Paton
I went in “chasing the dragon”, I bought a pair of glasses that ended up being my favorite ever years ago. Of course I broke them at some point. Tristan was not only able to pull it up in their system, but tell me exactly what style, size, lens, all the details about them. I should have come back years ago & got them again. Long story short, they don’t make the same color anymore.. but Tristan showed me all my options & my new favorites are on the way! Can’t wait!
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June 2023 by Gordon Turner
Great customer service! Definitely recommend and will be back in the future!
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June 2023 by Sarah HILL
Staff was very educated and great to deal with. Thank you for everything
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May 2023 by Gerald Boring
Had a pair of broken frames,,, went in and asked if they would replace my frames,,, lady behind the counter was very rude,,, and told me to go look for my frames on the rows of frames,, after finding my frame,,, then she hollered loudly that they could not sell me the frames or put my lenses into the new frame without a eyeglasses prescription,,, I waited while she took care of other people just to get treated that way,,,, I walked out and went to Visionworks at other end of Town west,,, they helped me and put my lenses into a new pair of frames and discounted them 50% off,,, they were nice and it was hassle free,, would not recommend LensCrafters for anything,,
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March 2023 by Brandon Scott
Chris was wonderful! The service he provided was top tier. I recommend coming here. He showed me glasses under the display that were dope.
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February 2023 by Judy
Just wanted to say what a nice experience I had here. I didn't feel pressured and had gone ho.e to sleep on it. I came back the next day to order my glasses. Everyone was helpful, friendly, and efficient. I'll let you know how my glasses are in a couple of weeks.
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February 2023 by Jacob Green
Last year I ordered my glasses and it took a month to get them after being told they take 2 weeks. It's was one mistake after another. I figured it was a fluke, nope, same thing again this year. After 2 weeks they said they were delayed with no explanation, and I was given a new pick up a week later, and again no glasses. This time with no explanation or a time frame I could expect them. Who knows when I was going to get them at this point they said. I ended up having to cancel the order and go elsewhere. What a waste of time. They push the blame on the contractors that make the lenses, but if that's the case it's doesn't change anything. They should find a new company. They are planning on moving to a larger busier location and can't even handle the business they have. The customer that was picking up her glasses while I was there was being blamed for her glasses not being made right. I can't even imagine how often that happens. It happen to me last year. I'm short save time and hassle and go somewhere else.
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January 2023 by Linda Orben
The sales person that took my order was great. He was quick and efficient and got both my distance and reading glasses ordered for me. However, when I got the text to come get my glasses, only one pair had come in (distance). She (Maddy) said the others would be in in a day or two. I called a couple days later and got the same story. Then, I was told that the were a lot of delays because of the holiday (New Years). Had I not kept calling to see why I still didn't have them, I would have never been told that the frame choice was on back order. I went to the store and chose the same frames in a different color and now I "should" have them by Monday or Tuesday. We'll see.
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November 2022 by Skyakin Gamer
Mati at Lens Crafters in the towne west mall was super friendly and helpful!! Just wanted to give her a shoutout ?
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October 2022 by Luigi
I do not writing negative reviews, but......Having been 'rescued' after losing my glasses while overseas by a Lenscrafters in Idaho, stellar service by a Lenscrafters in Washington, and reviews here, I thought this was a no brainer when the Manager said "We can do this". Three in-store visits and three phone calls without a callback later over two weeks, and glasses were finally ordered elsewhere. A bad day I can understand, but really?
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September 2022 by Mark Duerksen
Dr. Mosteller and her staff were excellent! Next door at the LensCrafters, Lacey was fantastic, taking her time and helping me find what I was looking for!
