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November 2023 by Kristey Dodge
We have taken all of our vehicles to L&M for years. The work has always been excellent, the prices fair and the mechanics honest. Always done in a timely manner.
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November 2023 by Caroline Leidy
This was for sure the best auto repair shop I’ve been to. The customer service was EXCEPTIONAL, the team was friendly, and I didn’t get that slimy feeling when I left like I’d just been ripped off. I truly felt like L&M cared about me as a customer and treated my vehicle as if it was their own. Thank you, I will be returning :)
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November 2023 by Michael Evans
Had my 2006 Chevy Duramax towed to the shop on Tuesday evening would crank but would not start. I figured fuel pump they had it fixed Wednesday, not the fuel pump, had an air leak and vapor locked the fuel system. It would have taken me several days a lot of cussing and way too much money trying to piece meal parts trying to fix it. So I highly recommend L&M honest mechanics good work and worth the money.
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November 2023 by Greg Smith
They have worked on more than 1 of my vehicles a 2007 and a 2010 Land Rover Range Rover looked at my 2004 Dodge Ram and did an excellent job on all of them service was top of the line including the price cheaper than the dealership. Receptionist Trish was patient with me Taylor was the same and very knowledgeable about what was wrong with my vehicles and Nick did a great job driving me from the shop to my house and back to the shop while they were working on my vehicles great job to them and there mechanics. All being said from 0 being worst to 10 being the best I give them a 10.Services: Steering & suspension repair
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November 2023 by Bobbi Six
I would recommend l&m automotive to anyone and everyone. I needed a new radiator put in my Jeep Grand Cherokee being on social security my income is limited. They work with me on the cost they did the work made payments to them and they got me back on the road it took 2 months because I needed to get the money to pull together but they worked with me they were great.Services: Auto water leak repair
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November 2023 by David Schlittenhardt
My electric power steering went out in August and they fixed it but right before I had to be in KC for appointments it failed. They got in right away and made it right. The whole staff was very friendly and I wouldn't hesitate to go there again.
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November 2023 by Deniyah G.
I went there for a coolant leak, then they told me I need a bunch of other things fixed which resulted in 1,200$ worth of work. Coolant was still leaking, took it back twice after that, the first time it was still leaking, the second time they made me pay about 800$ because they claimed it was a different hose and they wouldn't have figured that out in the first place. After I picked it up i noticed there was oil everywhere, wasn't sure if they spilled something but then I noticed a burning smell at moments. I took it back, (mind you coolant is still leaking just slowly and I told them that) they said it was not my intake manifold gasket and they couldn't have predicted this happening even though they knew my oil was leaking and instead of suggesting a fix then they suggested a bunch of other things because it "didn't look serious to them". They wanted me to pay 3,200$ for something that should've been fixed already. I feel it should've been looked at in the first place since my coolant was leaking drastically and they saw an oil leak. I filled out a complaint with the BBB, they were responding at first, and fairly fast too, but now it's been over a week and no response. So now my coolant is still leaking, I have to refill it like every 2 days, and now there's oil spilling everywhere and they're just like oh well. I didn't want to leave this review but I haven't gotten any response from the owner Caleb through BBB.
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October 2023 by Mickayla Bigham
My mom discovered L&M in 2021 when she was visiting me from Topeka and her truck broke down. L&M came and got her truck and towed it for free to their shop, diagnosed the issues and fixed it all for a much more affordable price than dealerships. Come to find out they work on luxury vehicles like Cadillac, so I decided to try them out instead of Eddy's! Everyone is so nice, are very knowledgeable and actually walk you through what is going on with your car. They don't try to scam you or talk you into services you don't need or things that can wait. They understand not everyone just has money laying around to pour into their vehicles. As a woman who doesn't know much about cars, I absolutely trust L&M mechanics and staff to do the right thing by me. Also, I love the convenience of their drop off/pickup box for your key. I get off work right when they are closing, so the drop off/pick up is such an awesome thing so I can still use their great services!
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September 2023 by Joshua Schliefert
They were very professional and did a great job with my repairs. They made the whole process very easy and I would go back and recommend this shop to anyone. They were able to use my car’s warranty through the dealership was super easy they did everything! Great location and very clean looking inside and out. Car drives great and appreciate the time they took to do it right. Car drives amazing and they get 5 stars!!!
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September 2023 by Na'Keya Richard
I brought my Chevrolet Malibu here after a terrifying mechanical issue and rude experiences with other places in town. The staff was extremely understanding and got my car in the same day, explained to me each step they were taking and had great communication in between about the condition of my car and what was needed immediately and what could wait. Knowing that being without a car wasn't an option I was able to receive a loaner car from their shop. Jordan was very knowledgeable and willing to answer every question I had. Misty the receptionist was very kind upon arrival and offered lots of assurance during the process. They also offer a shuttle service to come get you when your car is ready and while it's in the shop. I highly recommend this company and will be taking my cars here for future work.Services: Electrical repair
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September 2023 by Dee Hudson
Took my car for repairs. Competitively priced not cheap but not expensive. Very clean. Work done was done well. Very helpful and polite even shuttled me to work in Andover.Thanks guys.
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August 2023 by Jarek F
Very professional everything done like promised...very positively suprised ..first shop where my car was try to rip me alive ..but the tow truck driver tell me so we are going to good shop L&M ...and i like it ..Jordan was very very professional he work out everything like supposed to be...thank you guys ..thank you ..
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August 2023 by Trish J.
I took my 2019 Tacoma to these guys for a once-over and estimate. They did the whole process in less than an hour and provided a detailed explanation of needs, shoulds, and if I wanted to maintenance issues. I took it back for the needs, which were taken care of in a reasonable time frame & affordable price. Due to a promotion, I was able to get the rest of the suggestions taken care of affordably. I will be taking the pickup back again for tires & an oil change. Quality people who work with the customer to ensure their vehicle is taken care of without breaking the bank.
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July 2023 by Meka Moohoo
They checked my AC via my hubby’s recommendation but.. they left lots of black oil stains on the visor and ceiling of the interior of my car. No refund offered just sent an errand boy with Clorox wipes and Tuff Stuff with a scrub brush to my car- no apology from management who was outside the building upon arrival. Nope not again??
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July 2023 by James Byas
Recently had them do some work on my older truck that has had regular service there since 2019. They have continually provided fair price, high quality and honest service all these years and this time was no different. Highly recommend.
