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December 2023 by Paul Woods
I want to thank Shelly for helping me find the perfect gift for my wife. She was patient, friendly and extremely professional.It can’t be easy working on Christmas Eve, but she was still happy to help me. I’ll be back for sure!
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December 2023 by leanne jay acaling
My experience in kay was incredible. the process was transparent, and pricing was incredibly fair. LES was so accommodating and she helped me work with my budget and i got me a wedding ring and wedding bands. I would recommend this company to anyone. The customer service, the communication, and the product were all absolutely first class.
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December 2023 by Melanie Terhune
From the minute we walked in, service was immediate, friendly and knowledgeable! They took care of the issues I came in for and encouraged me to bring items in I had purchased years ago. They knew it was under warranty and wanted to clean it and take care of any issues! wow I brought it in the next day, they sized it, cleaned it and replaced a missing diamond for free! warranty was Part of Purchase 27 years ago!
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December 2023 by Kim Ritchie
Taylor, Les and Adam are wonderful! I always feel welcomed whenever I drop in to shop, get jewelry cleaning, warranty work. They are extremely nice and I’m always pleased with the attention to details and workmanship given. I have been to other Kay jewelers and this location at New Market square stands out because it feels like a mom and pops Jeweler that knows my family and treats me like family. Thank you.
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December 2023 by EMILY KIMBLE
Taylor and Les from Kay’s did such a great job helping me replace my wedding ring. Taylor helped me locate my ring in store for replacement and all my old original documents. They were both so helpful and now I have my wedding ring (new) again!
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December 2023 by Sara Garrett
Les was wonderful. We need more people like her in the world. We appreciate your kindness and thoughtfulness. Thank you for all your help in finding our daughter the most sentimental jewelry set.
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December 2023 by Nicole Fletcher
Shelly was so great. She was able to fix my husband father cross. I loved how helpful they are there.
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October 2023 by Samantha Walther
Shelly was so wonderful to work with. She sat with us for a pretty long time while we talked through what we wanted for a ring. She wasn’t pushy and was really listening to what we said we wanted. It was a good experience!
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October 2023 by Richard Kane
Very helpful! Overall a great experience. Les was so lovely to work with. She did an awesome job helping us out today!
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October 2023 by cookie wolf
Great place and nice services, les is also a great helper she really nice
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October 2023 by Tamell Jason-Heitman
Excellect customer swr ice. They went out of their way to make our visit enjoyable. Thanx kays staff for everything.
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October 2023 by Danielle Brack
I absolutely love the service at this Kays! The attention to detail and level of customer service is incredible. They always go above and beyond what is needed, from simple cleaning and inspections to helping pick the perfect gifts. I will always come back, thank you to all the employees!
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October 2023 by Matt Wooding
Quick and easy service they helped me out with replacing a watch link free of charge. I've been here several times and there's always someone there to help me with what I need!
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October 2023 by Nancy Larson
Les was a wonderful consultant that gave me ideas for my ring I had not been offered at other jewelers.
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June 2023 by Alexandria Molony
Taylor was amazing. Went in there with a ring from a different store and she was absolutely helpful in not swaying me to buy something from Kay or get the ring fixed with Kay. She was sooo helpful and I would recommend anyone to go to her! She wasn’t pushy and was so polite!