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September 2024 by Joe Radler
Stellar Service from Leah and Matthew!!
As a business owner whose company maintained a 98% 5-star rating on Google, I know exceptional service when I see it. And at Jaguar Wichita, I witnessed service that went above and beyond at every turn, thanks to the extraordinary efforts of service coordinator Leah and service advisor Matthew Burr.
Leah: Personable, Professional, and Proactive
From the moment I spoke with Leah to schedule my service appointment, I was struck by her personable yet professional demeanor. She listened attentively as I described my vehicle's issues, carefully documenting every detail.
But Leah's service didn't stop there. She proactively sent me texts and a web link to keep me informed about my upcoming appointment. Her reminder text closer to the date ensured I wouldn't miss this important service visit. This level of proactive communication is rare and deeply appreciated.
Matthew Burr: A Master of Efficiency and Communication!
Upon arriving for my appointment, I was greeted by Matthew Burr, who immediately impressed me with his unique and efficient approach. Rather than using my full name, Matthew found a discreet way to confirm my identity, showcasing his respect for customer privacy.
What followed was a master class in efficiency and communication. Matthew moved with purpose, keeping me updated at every stage of the service process. His follow-through was impeccable - everything he said he would do, he did, and promptly sent me a detailed estimate.
It's clear that Matthew takes great pride in his work and is deeply committed to providing top-tier service. His actions reflect positively not just on himself, but on Jaguar as a brand.
The Technician: Skilled, Experienced, Efficient
Though I didn't meet the technician in person, their skill and efficiency shone through in the work completed in a remarkably short time. It's evident that Jaguar Wichita's technicians are highly trained and experienced professionals who take pride in their craft.
(For some reason my review hasn't gone through on my main account, so I used another email for this review)
As a level 8 Google Local Guide and a business owner whose company earned rave reviews from VIPs, CEOs, and military leaders, I don't give praise lightly. When I commend service, it's because it's truly exceptional.
Leah and Matthew's service was just that - exceptional in every way. They are rare gems in an industry where mediocre service has become all too common. Jaguar is fortunate to have them as the face of their brand.
It is my sincere hope that Jaguar Wichita recognizes the extraordinary talent they have in Leah and Matthew. Employees of this caliber are hard to find and even harder to retain.
If Leah and Matthew haven't received a raise recently, they certainly deserve one. And a vacation would be a fitting reward for the tireless dedication they bring to their roles.
Jaguar Wichita should be proud to have Leah and Matthew on their team. They are the embodiment of customer service excellence and are setting a new standard for what vehicle service can and should be.
Thanks to Leah and Matthew, Jaguar Wichita has earned more than my 5-star review - they've earned a lifelong advocate and ally. I will recommend their services enthusiastically and without reservation.
In an era where exceptional service feels increasingly rare, Leah and Matthew are proof that it still exists. They are an asset to Jaguar Wichita and to the Jaguar brand as a whole.
To Leah and Matthew, I extend my deepest thanks and admiration. Keep up the outstanding work. To Jaguar Wichita and Jaguar corporate, I say this: recognize and reward these exceptional employees. They are your greatest asset in an increasingl
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July 2024 by Yolanda Vigil
Purchased my 2020 Jaguar XE with Jaydon Maldonado. Love my new car! Great service, very respectful, easy to work with! Also worked with Ellen , very knowledgable and professional!
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May 2024 by sf 555
Firstly, the sales person I dealt with named Rhett was great, and this review is not a reflection of him. I bought a 30,000 mile single owner luxury car from same luxury brand Walser dealer that was not cheap in price and I also traded in a nice (maybe nicer after this experience) higher mileage vehicle for very little. I was told the vehicle I was buying had no issues. Within about 17 days of ownership the car's engine and heating system would not heat up and eventually threw a code for a dead thermostat, which on this car is like an $800+ fix. I contacted the dealer and let them know. I was told no problem let's work out a time to fix. I was than basically ignored for 10 days while I barely drove a car that couldn't heat up in below zero degree temps because I didn't want to hurt it. I then noticed there was a blown main drivers side large speaker, the gas tank would not notify any pumps at different gas stations to shut off and overflow onto the car and ground, there was a grinding rattling noise from the turbo if driving steady at 1400 rpms only, and the power inverting mirror on the passenger side door squeaked loudly everytime the car was unlocked and the mirror opened. I for the 3rd or 4th time notified Walser. I was directed to the service manager who told me "I don't know anything about what's going on or who you are and will have to get back to you." I was ignored for days on end again. They eventually drove all the way from Wichita to KCK with a flatbed and took the car back to fix only the thermostat, because they refused to have the same brand dealer here address the issues. I asked 2 different people to have a member of larger management contact me to discuss my experience as they have a guarantee to let you buy a different used car if the one you bought isn't up to par. I was not contacted even after bringing this up by anyone. The service manager eventually contacted me, and told me he reset the code and couldn't get it to come back on, treated me like he didn't believe me and was doing me a favor even though I provided their text lines pictures of the exact issue. They kept the car for over a week for a thermostat fix. Instead of bringing it on a flatbed, They then drove it back 200+ miles to me WITHOUT ANY COOLANT in it. I called and asked to have the service manager call me on Monday. Was never called back by anyone to this day.
I have had multiple Craigslist vehicle purchases that were smoother, better, and more professional than my purchase of the same luxury brand this luxury dealer sells directly from them.
I was essentially sold a moderately expensive low mileage vehicle that was misrepresented and than treated like a chump.
I would never, ever buy another car here again and recommend the same to anyone reading this. I don't expect a used car to be a brand new car, but I do expect with only 30k miles to be able to drive it safely, and to be informed of what I'm buying.
My time isn't free to me, and shouldn't be to you.
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October 2023 by Mathew Salyers
Nice Place
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September 2023 by Derrick Slaton
Service department needs vast improvement. My son lost both of his key fobs and needed replacement fobs. Service department told him it would be 7 business days to a month before they could get the new fobs, but they were booked up for the next three weeks. I just can't believe there are that many Jaguars in the Wichita area needing service. The price they quoted him was also over double of what he had the new fobs made by a different vendor. The vendor had two new fobs programmed and the vehicle started within 10 minutes. I understand business, but this doesn't make any sense to me.
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September 2023 by Michaela Slanchik
Had my best car buying experience ever at Walser with Rhett, Mat and Christian. I found a car I loved online and had a personalized video walk around within 20 minutes sent to my phone. Went in to purchase the vehicle and it was so stress free. The employees aren’t commission based and it shows!!!!! No pressure to buy warranties I didn’t need. They had awesome financing options too. Can’t recommend enough
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September 2023 by Stanna Cox
Very disappointed with the lack of service. I called a couple of weeks in advance and scheduled the right rear tail light to be replaced as it was not working. Upon arrival of my car, they claimed they diagnosed the light thought to be bad and determined it was not serviceable. They would have to order the light in excess of $1,000 to change out. I live 2 hours away so I checked it myself at home by removing the tail light and determined the wiring at the plug was chewed through by mice so I spliced the wire within a half hour and now it works again. It clearly had never been properly checked at the dealership. I scheduled new brake pads to be installed but they didn't have those parts either as they told me they don't keep parts for that old of a vehicle. I have a 2014 Jaguar XF I bought new that only has #75 k miles. I feel they should have had pads there since I called ahead by a few week's and told them the brakes needed service per the sensor light. They supposedly couldn't rotate my tires as one of them had less than 3/32" tread depth. When I checked them, three of them have 5/32" tread depth and the fourth tire measuring 1/8". They clearly should have been rotated and is now a safety hazard. I took pictures of the tires while measuring and also of the tail light wiring before and after I repaired it. They said the car also needed a windshield wiper service but they would have to order that also. The oil change took 3.5 hours and the courtesy car wash was not done properly as the car still had dirt and soap on it. I would expect much better service and attention to detail from a professional luxury car dealership. I am a very disappointed customer. Not sure why I would ever want to return or recommend sending others there based upon my bad experience.David and Stanna C.
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September 2023 by Kimberly Nelson
Terrible they do Not fix what they supposed to I caught them in several lies
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March 2023 by Kris Raymond
The Good: Bought a Jaguar F-Pace online and that was a great experience. The vehicle was everything it was meant to be and the salesman, Dennis, was extremely easy to work with. The whole process from start to finish was pretty smooth. The Bad: Bought the car in December and the 60 day tag expired February 15th, here it is March 10th and I have yet to be provided any paperwork to register the vehicle. I have been told it was all sent to my local DMV office. When I contact the DMV office, they do not have it. I also can not get anyone to contact me back to provide me the tracking information or any type of update.
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December 2022 by Jason Mead
Absolutely ? happy with our car from Walser. Andrew, our salesman, was fantastic, and went out of his way to make everything happen. I would definitely recommend, and will be buying more cars from them in the future. They treat people with respect, and generally want to make the customer happy. I would give them 6 stars if I could!
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May 2022 by d
The worst service I have ever experienced at a Jaguar dealer. Made an appointment for what I wanted and was told there were other things for the mechanic to do and I should reschedule. No worries, won't be back
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April 2022 by Aubrey Jayne
Amazing! Rance made the whole process simple. Customer service all around was wonderful. They now have customers for life.
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September 2021 by Jackie Miller
I’m very happy with Walser. Rance and Matt were so great at answering my questions and making sure I was happy with my purchase. Appreciate everything!
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September 2021 by Aniketh Reddy
Terrible customer service
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September 2021 by Austin Zaruba
I just bought a Nissan Leaf from Jaguar Wichita and it was the absolute best car buying experience that anyone could possibly have. It could not have gone better. Thank you!
