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November 2023 by Caitlin Cretcher
Went in the other day to see if they had any of the Hello Kitty Halloween merch still available. I was delighted to find the crop top I had been looking for and a cute pair of skeleton joggers in my size and on a rack reduced 40% off from Halloween! I tried on the items and decided to purchase them. The lady at the register was a bit cold and seems inconvenienced that I was shopping there and when she gave me my total I asked if had the discount applied because the math wasn’t math-ing. She slammed the computer screen back to her and literally sighed annoyed that I wanted the 40% that was advertised ?. I ended up contacting customer service but they just keep sending me automated emails that mean nothing. My cashier name was Terrie, at least that’s what it said on the receipt. If I hadn’t been looking at the top for a month I would have just walked out. Terrible customer service.
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August 2023 by Rickie “Rickletb” Whyte
Clothes were everywhere, store not organized and the people working were no where to be found
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October 2022 by Maria Curry
Yesterday 10/11/2031 purchase a few items, in Forever twenty one, Wichita, Kansas location.The shoes I purchased along many more items where on sale, the red tag reflected the Sale and they had a huge posted sign next to the shoes.At check out the girl told me the shoes where final and could not return or exchange. Is cool.I went today to exchange a pair of jeans for the same pair in a smaller size I was told I could not do so because it was final sale. And that I should have read my sales ticket..Well, if I’m reading the ticket then it would be too late to do anything as I already made the purchase.This sound shady to me.There is no sale posted in or around the jeans area, nether sales tag reflecting the sale.Disappointing with the untrained customer service there too.the rudeness and strange policy that you are made aware only after purchase and then is too late.
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October 2022 by Maria Jose Curry
Yesterday 10/11/2031 purchase a few items, in Forever twenty one, Wichita, Kansas location.The shoes I purchased along many more items where on sale, the red tag reflected the Sale and they had a huge posted sign next to the shoes.At check out the girl told me the shoes where final and could not return or exchange. Is cool.I went today to exchange a pair of jeans for the same pair in a smaller size I was told I could not do so because it was final sale. And that I should have read my sales ticket..Well, if I’m reading the ticket then it would be too late to do anything as I already made the purchase.This sound shady to me.There is no sale posted in or around the jeans area, nether sales tag reflecting the sale.Disappointing with the untrained customer service there too.the rudeness and strange policy that you are made aware only after purchase and then is too late.
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October 2021 by Shelby s.
staff? amazing. love them. the customers? very entitled, rude and don't know how to take no for an answer. like???? i'm sorry you can't return your items you purchased over 2 months ago ms.girl. these customers need to grow up and learn how to act their age. They also need to understand that store policy was not created by the 16-21 year old girls that work there and are just trying to do their jobs. be a decent human being to people who are working in customer service. it's not that hard. read the return policy. and f*** off.
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September 2021 by Jessie Reed
7/10 because I couldn't find any size 14 jeans and the ones I did find weren't the same ones as the smaller sizes.
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September 2021 by D D
Decent value for tween clothes but the floor tiles are literally pulling up off the concrete which makes it a dangerous shopping experience and tacky
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August 2021 by Abigail H.
I went to go shopping for the first time at that mall and it was the first store we went in. My girlfriend, her grandma, and I were looking at fun socks and i turn around because I hear a manager yell at an employee saying, "what are you doing? Do you not know what to do? Why are you standing there like ****" I am most certai i heard odor and the f*** come out of her mouth. I juts thing that if you're going to hell at an employe, you do it in the back or watch your mouth and tone....
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June 2021 by Chris M
It is what it is. Inexpensive trendy juniors clothes. Fitting rooms are open. They take online returns in store, but bring your original method of payment or you will need a return trip or get store credit. The young ladies working the register were very efficient and nice
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May 2021 by Eden Leigh
Always friendly staff and exceptionally clean
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April 2021 by John D Seitz DDS
Recently my wife and I attempted to make a purchase at the Wichita Forever 21 store. There was a sale rack near the cash register that had a display that said $9.99. New arrivals ( not starting at) as the store manager attempted to explain to me and ran away like a scared mouse. While trying to purchase the item the clerk at the register tried to charge me $24.99. People this is a clear example of deceptive advertising. Even though Forever 21 has great products their business model is is lacking in ethics. The store manager lacks customer service skills and needs to be re-educated in his customer service skills.
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March 2021 by brad SINGEr
Not the best customer service. At least when I was there.
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March 2021 by Donna Vo
Love shopping here for clothes but not very good selection the forever 21 store online has better clothes wish they would get more styles like the online store.
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March 2021 by Sean Powers
Couldn't find anything my daughter liked
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December 2020 by Kimberly McJunkin
I was in here with my 17-year old daughter and realized just how old and unstylish I am. But the store is fine otherwise.
