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August 2024 by Haley Kottler
I can't say enough great things about JD and the rest of the guys at Expert Auto on Central. They take good care of me, explain thoroughly what issues my car might be experiencing, and have very fair pricing.
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August 2024 by loretta beaumont
Super nice and helpful with all of my questions!
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August 2024 by Janet Umscheid
Sorry, I was just there with a friend dropping off her mother's van to have the window fixed, motor to roll it up and down went out. I do know Julie said they were very courteous and as far as I know they did a good job. Sorry I'm not more help
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July 2024 by Michael Kirsch
As a 77 year old, with a 10 year old Sonata and a 2003 F150, I have used many of the better known auto repair shops in town. Typically I would stay with a shop for 3-5 years or more, until something would change in the way the priced their services or key personnel would leave, causing a downgrade in their level of service.
Several years ago I stumbled upon Expert Auto on East Central and took my vehicle in for repair. I had gotten quotes from 3 other well known shops, which were several hundred dollars more than Expert...Good enough for me and used Expert. They did not disappoint, and I have been using them ever since. As a businessman, I am in the habit of getting competitive quotes when I know exactly what is needed and am able to call around to different shops. Expert is always more reasonable. After several repairs I became so comfortable with them that I don't even question what they are charging me. I know they are extremely fair and honest with an absolute commitment to securing long term customers who will keep coming back without reservation.
When I first started using Expert, Shawn was running the East Central location and I developed a great relationship with him, as if he were a good friend. After a couple of years, he was transferred to their downtown location which disappointed me. But not for long, since the same cordial and caring treatment was carried forward by Anthony, who also moved on a year or so ago. Next came Tommy who is currently running that shop. I have had a couple instances where Tommy didn't feel that charging me would be appropriate in the big picture, and they have done some work at no labor charge (only the parts which had to be purchased by the shop). Talk about integrity. So changes in personnel does not cause a downgrade in the level of their service or attitude, over long periods of time.
A few months ago, I had one situation in which the East Central shop felt that they didn't have the right tech in the shop to do a certain job on my truck (rare situation for them), so Tommy suggested I use their downtown location since he knew they had someone on staff who could more efficiently address my repair. He was absolutely right.
To further confirm my confidence in Expert Auto, this past week my wife's 2012 Sonata needed new brakes (grinding). I was told that I needed new pads AND rotors on all 4 wheels, which was going to cost me $932. At the same time they said my front CV axle assemblies likely needed replacing for $925 (180,00 miles on them) since they were throwing off internal grease which is a sign of degradation. I told Tommy to proceed with the brakes and rotors for now and I would address the axle assemblies next month.
This presented me with an opportunity to prove a family member wrong when he adamantly insisted that I should switch to his favorite shop, Myers Automotive (after I told him about the axle assemblies needing replacement). First, I have to say that Myers is an excellent shop with a solid reputation. I thought, Hmmm...here is a good time to compare two known repairs
with Expert against Myers for the brakes and rotors and the upcoming CV axle assemblies. WOW, was I surprised. I expected somewhat of a close comparison but it was not. Myers quoted $1557 for the 4 brakes and rotors ($632 more than Expert) and they quoted $1342 for the 2 axle assemblies ($409 more than Expert).
SO, with my many repair experiences with Expert over several years, I always leave with a smile on my face knowing that they were extremely fair in their prices, and the fact that the ownership of this 5 location shop is committed to maintaining continuity of service, training, and shop management staffing.
No surprise that they were voted the #1 Repair shop in Wichita in 2023.
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July 2024 by Jorge Menendez
Visiting here in Wichita because my Mom is having heart surgery, rental car has a tire issue. This is the closest place to the hospital, and these fine gentleman took care of this issue quickly and kindly. Very grateful to find such a wonderful place, many blessings to these great folks!
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July 2024 by dennise Pena
I just wanted to say thank you for the amazing service without y’all my car would’ve been toast. They showed me what was wrong with my car and checked any else that looked not okay. I will be for sure coming back for any of my car needs.
Thank you guys again
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July 2024 by Kalyn Hower
Will always be taking my car here! I needed my oil pressure sensor replaced and originally tried taking it to the Hyundai dealership who kept my car overnight to diagnose it and then wanted to charge me $650 to replace. Called Expert Auto at 8:30 this morning to get a second quote and they got me right in and only had my car for less than 3 hours and charged me less than $130. Great customer service and highly impressed! Will be recommending this place to all I know!
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June 2024 by Rich Shultz
Excellent shop and excellent service. I called them before I got off work to get my freon charged. They told me if I could come in now they could fit me in, otherwise I would have to schedule an appt. I got there and they serviced my vehicle right away and they were having a special for $65 plus the freon. I used 2lbs and they only charged me for 1.5lbs! They also told me I had a leak and put some dye in the coolant system so next time they can find the leak and repair it. I will definitely be going back!
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April 2024 by Vivian Zavataro
Such nice staff and great at their jobs! I’ll be coming back!
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January 2024 by Jennifer Johnson
You can actually trust them. They are experienced, friendly, and won't take you for a ride. My whole family takes their cars there now. Love them.
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November 2023 by jessica gray
My family and I have been loyal customers for years. We appreciate the honesty, Amazing service, and customer service. They always make sure our cars are taking care of!
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November 2023 by Skyler Jamison
I initially went to Firestone to repair my tire. They told me I had to wait multiple days until I could get it fixed. So I went here and they were able to fix my tire within 20 minutes. When it was done, they didn't charge me anything. I will definitely be coming back here from now on!
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October 2023 by Cameron Scott
The team at Expert Auto Center is best in Wichita! Found our go to mechanic. Honest, reasonably priced and very efficient. Can’t recommend them enough!
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September 2023 by Really Greene
Super helpful even though they were packed and very knowledgeable plus extremely good with customer service! I’ll be back for next thing I need done.
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September 2023 by Adam Goodwin
Great job! Friendly and honest mechanics!
