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June 2024 by jeffrey Ricketts
Worst customer service ever. Won't ever be coming back to this location again
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May 2024 by Collin Barker
Overall experience was great until they took out extra money from my bank account when I went to pay and according from the store I would get the extra money back from them in which I haven’t I am having my bank working on getting my money back after I used my debit card
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April 2024 by lock wells
Very poor customer service
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February 2024 by Tiara DeShazer
Cris and Steve was very helpful and friendly
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February 2024 by Timothy John Rose
I can't think of a way you could be worse!! ReAlly! I thought for days how one might screw people over mo more thattope
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January 2024 by Makare Ptah
I came in to ask for assistance correcting an issue with a cricket phone I had just bought in another state. They were attentive, helpful and fixed it. They tested it before I left to make sure I was satisfied. I was.
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January 2024 by Stella Johnson
Went in to get service in phone it was not working properly. The guy looked at it fixed the problem in less than 10 mins. Thank you cricket.
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September 2023 by Ray Racobs
I have had several problems not knowing how to use my new phone that was different than my older model. When I have visited the manager and staff to get help they have always helped me quickly and affectively with a great personality.
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September 2023 by Kim Moser
Marta greeted us and gave us great customer service will come back!!!!
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August 2023 by V James
I had the best/geatest/wonderful, experience with the Cricket store employees in Wichita, Kansas. The best experience that I've ever had with cell phone service!A young lady named, Jasmine helped me. She had great customer service skills & very competent in her job.While working with Jasmine I observed a young mannamed, Robert helping another customer. He too offered great service to his customer.I had the opportunity to meet the store Manager, Steven.I could easily see why & how these three employees were rendering high quality service to all customers. This young man was very attentive to my request. Steven worked tiresly to address, correct & solve my issue. This phone had not worked for three days. Steven would not stop until he got my phone working,,!!Steve was so kind, courtesy &extremely competent in solving my major issue. While waiting for my phone to update I had opportunity to witness Steven & Robert assist customer after customer, putting out many fires!Steve & Robert greeted everyone who entered their store with smiles & greeting words.Steve offered my a cold drink while waiting.It's difficult for me to express my gratitude in writing. Other than to say if other Cricket stores & 1-800 number offered this highest quality of service your company, Cricket, would remain the #1 cell phone service of choice!!Thank you, Steven, Jasmine, Robert & a other young lady, Maria who greeted me. I entered the store and displayed great customer service.Sincerely,Darla d Waller
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July 2023 by SunRae Hepola
Immediate service and very helpful.
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June 2023 by Glenn Johnson
I was given a free charger cable.
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June 2023 by Fernando Villanueva
Well no, personal and for me bad, very bad
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June 2023 by Julio Rodríguez
What I like about this office is the way they serve clients.
The great advantage is that the staff is bilingual, this makes communication more enjoyable.
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March 2023 by John & Angela Zimmerman
Went to replace a damaged phone but was denied. Lady told me because it was close to closing they were on their last customer for the day. All we needed was a new phone to replace the one that was broke. No insurance claim, no special deals, just a new phone. Went as far as to tell the lady what I was needing, that is when we got denied the sale because it was close to closing. When did time become more important than helping a customer. Cricket used to not be this way, you needed help, you got it. Here lately though, the help has been quite lacking, and we have been with cricket for over 10 years.
