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May 2024 by Tracey Striplin
I am absolutely appalled and disgusted by the treatment I received at Crazy Jay's Beds today. As a potential customer looking to make a large purchase to support my agency's clients, I expected a welcoming and professional experience. Instead, what I encountered was a complete nightmare from start to finish.
Upon entering the store, I was not greeted by a single employee. After browsing for ten minutes, I had to approach two young men assembling furniture just to determine if they even worked there, as they had no identifying uniforms or name tags. One of them rudely told me his mom was in the back and stomped off when I asked if he could get her.
When the woman finally appeared, her attitude was atrocious. She greeted me with a curt "It's going" when I politely asked how her day was. I tried to overlook her rudeness and proceeded to show her a picture of the item I wanted to purchase. She claimed it wasn't in stock and begrudgingly checked her catalog, only to confirm they didn't have it.
I then selected a triple bunk bed and began looking at mattresses. But the ones she showed me were suddenly "unavailable" after I had made my selection. She tried to push memory foam on me despite me clearly stating I didn't want that type.
The final straw was when she abruptly demanded to know "what organization are you from" for the receipt, before we had even finalized the purchase details. Her tone was so rude and off-putting that I had simply had enough. I told her directly that she was rude and walked out.
As an agency that supports families, I had high hopes of forming a community partnership with a family-owned business like Crazy Jay's. We frequently purchase furnishings for clients and I thought working with you would be an amazing opportunity. However, after the horrible attitudes and service from your staff, I had no choice but to take my business elsewhere.
It brings me no joy to write this complaint. In fact, it makes me very sad that I couldn't support a local business as I had hoped. But I felt compelled to bring this to your attention in the hopes that you will address these issues. I would hate for anyone else to endure the awful experience I went through.
Please take this as constructive feedback to improve your customer service and staff training. First impressions are everything, and unfortunately, Crazy Jay's made a very poor one today. I truly hope corrective actions will be taken.
Sincerely,
A Very Disappointed Potential Customer
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November 2023 by James V. Zuber
Employees are so helpful
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July 2023 by J STEPHEN WILLIAMS
Excellent selection, amazing prices and exceptional customer service! Nobody sells beds for less than Crazy Jay's and they know how to do it right!
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April 2023 by Heaven Wright
Just purchased a pillow top queen size mattress for an amazing deal! The customer service was excellent and I would highly recommend this place if you’re in need of new furniture and mattresses!!
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April 2023 by Madison Huggins
Stopped by Crazy Jays today and finally found an affordable mattress after looking all over town. Super comfortable AND in my price range!
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March 2023 by Amanda Humburg
Purchased a whole new living room set from them!
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December 2022 by Ashley Barnes
Great place
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August 2022 by Joni Warren
I would love to give a five star review, because the staff is very helpful and friendly, but after spending $1400 on a couch, in less than 30 days, our new couch has three holes and I was told I'm SOL because I bought a floor model. But the floor model didn't have holes in it. I was also offered to return the couch for store credit and buy the non-floor model . I just wanted to buy one new peice of furniture for our home. As a single parent, that's a rare occasion. So, I'm stuck with a couch with holes. You're better off buying second-hand.
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June 2022 by Jacqueline Webb
Awesome service. Knowledgeable at keeping my items new. Mattress protector spot on. They delivered so I didn't have beg someone for help. You know what mean. Friendly funny delivery guys. Always go to Crazy Jay's Furniture &Sleep Shop FIRST. I have plans to buy so many more items in this store.
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June 2022 by Nikki Inlow
My grandma was just in the east store in search of a new sofa or loveseat and she was very impressed by how helpful the owner had been. Good customer service is hard to come by these days so when you have someone and especially an owner that is attentive and takes the time to help, it should be recognized. Thank you!
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June 2022 by Brandi Fevurly
Great place to shop! Wonderful service - fantastic options! And, two locations in Wichita so they always find what you need! Definitely would recommend!!!
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June 2022 by Samantha Rountree
Great options
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June 2022 by Sandra Piike
easy to clean under plus very useful the color is light and beautiful
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April 2022 by Virginia Fitts
Finally had to replace bunk bed mattresses for my kids. Crazy Jay's had what I needed in stock at great prices. Staff is friendly and very helpful
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March 2022 by J Williams
Just the right size with their 2 locations east and west. This allows them to keep their overhead low while still offering a good selection of furniture and mattresses with very reasonable prices. Customer service is second to none and their sales staff does not work on commission. Family owned and operated since 1997 they have been Wichita's Favorite Furniture Store for over 25 years.
