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June 2024 by Ack Ley
Meh. Hate this bank.
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May 2024 by Deanna Wagner
The bank manager at this branch has been so helpful! Finally someone who understands customer service in the banking industry.
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October 2023 by David James
I've got my own name for them ......Bank of the WORST
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September 2023 by Kristi Evans
I have banked with Bank of the West for about 20 years (They were Commercial Federal back then). This new company that bought out BotW is terrible. Bank of Montreal or BMO. I haven't had access to my account for the last six days. Over a holiday I couldn't online bank, check my balance (online or over the phone) and then when I was told I'd have access, the app was not user friendly and wouldn't acknowledge verified information to log me in. I thought it was dumb to do this over a holiday and then it occurred to me, of course Bank of Montreal doesn't care about American holidays. So that's what the BMO banking experience is going to be. I'm moving over to USAA.
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September 2023 by Morticia A
TERRIBLE SLOW BANK. will take DAYS for your check to show up in your account. No other banks in town are this slow. Will hold your check for days no matter how long you’ve been banking here. Ridiculous.
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September 2023 by Trudy Renner
They recently changed to BMO.Absolutely a disaster if you can change banks do it
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June 2023 by Pamela Folger
Friendly and Prompt. ?
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May 2023 by Candi Rockett
These are some of the rudest people working in banking. I recently had a name change and signed my paycheck with previous name and new name. The teller wouldn't let my boyfriend deposit the check. She said this wasn't allowed. He had to call me during work to get my social security number or account number as she wouldn't deposit it. It's not like she couldn't find it, it was her refusing to deposit it. This bank is just getting worse and worse. They are not even open normal bank hours.
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April 2023 by Qwexecotles
Doug is very personal and loves to help others. Great guy.
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April 2023 by Marcus Allen
OMG JACKEY!!!Right there at the front desk! She’s first of all so Adorbs with her hair and outfit.Second, I have hella anxiety in general but Jackey looked at me right as I walked in and asked how she could help me with a smile on her face!She went above and beyond and made sure that she fixed my problem with sending money to my fiancé. She even asked questions to the customer support person on the phone before hanging up that I would be scared to ask. Then she explained everything to me and just made sure I was good before leaving the bank.I have anxiety, PTSD, depression, and it makes it hard to do the simplest things in my everyday life. To some people this probably is a silly thing to be grateful for but Jackey, thank you. Sincerely. You are so kind, so thorough, and genuine. That’s rare in todays world! You are a rock star ? ❤️ Have the best day!
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November 2022 by Kelly Peters
I just went by the downtown bank and it stated they were temporarily closed. Such poor service.
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September 2022 by Missy M.
This bank will randomly hold on you paycheck when you use the "convenient and safe online mobile app". The check has cleared my employers account but is being held for 10 days because well they can. All I get from customer service is a sorry and don't use mobile deposit in the future. Ive used mobile deposit for years with no issues. This is not how a long time customer should be treated. They don't care about you, if you got money to eat, or money to by gas to get to work. I work a full time job but now have overdrafts and extra fees because of the situation this bank has put me in. They're not to be trusted.
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July 2022 by Christi Gates
Always pleasant service.
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June 2022 by Jesus Retana
The absolute worst bank I have ever had fees upon fees the rip u off in the worst way stay away away from this terrible bank
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June 2022 by Jessie E
This branch is closed like every other week. Either they should close it for good or keep regular banking hours.
