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April 2022 by Jeff Lappin
My vehicle was “sand blasted” by the December wind storm. Gerber bid a full repaint and glass replacement, with the exception of the back hatch. I decided to use their service based on the broad scope of their bid.I was told Safelite was going to be the glass replacement company used, but that was a lie. They used a much cheaper company and the windshield cracked with only minor rock chips just a week after picking up my vehicle.There were multiple - more than a dozen - runs in the paint, and 8 separate areas of debris in the paint. My window trim was damaged, bumper and grill misaligned and the speaker in my rear driver’ side door and the no key entry on the passenger front door were no longer working when the vehicle was returned to me. Overall, the paint was NOT smooth - there were several areas of ‘orange peel’, and it was obvious to anyone with one good eye, that the vehicle had been repainted poorly.All these things I found in about a 30 min walk around of my vehicle, but none of this was discovered over the 3 weeks they had it in their shop.When I returned it and walked the manager Eric through my problems, what I got were excuses and push back. He seemed to care less that the product his company delivered was of very poor quality, with a general lack of attention to detail. In short, he acted offended that I returned the vehicle and called them out on the poor quality of the work.They have the vehicle again to resolve the issues, but regardless of the outcome I will never recommend them or take another vehicle to them.Photos show a few of the issues, plus the lack of smooth finish of the paint.Services: Auto glass repair
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February 2022 by Luis Burgos
Called two weeks ahead of time to schedule an appointment. Whoever took my information down didn't log the appointment. Then they said they're too busy to take on the job, even weeks out...
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December 2021 by Corey Simmons
I took my car in to get repaired for the left rear door at this collision Works it wasn’t my fault accident so it was paid by another insurance company but that’s not the point they basically replaced the whole entire left side of the vehicle and repainted the whole left side of the vehicle put 500 miles on the car and left me with an empty tank of gas I would strongly suggest you steer away from this repair facility because there are some awful strange things going on Give me a receipt for all the repairs done to the vehicle but yet some of the repairs were not done and this was after I paid $2200 actually almost $2200 and came to pick up the car and they made excuses why it wasn’t repaired do not go to this place this is a bad bad place
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November 2021 by Katie Wilson
Collision Works have fixed a few vehicles of ours; always done in a timely manner just like nothing had even happened!! I appreciated the updates along the way as well- highly professional! I highly recommend and will always send my vehicles to Collision Works! Thank you
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September 2021 by brandon smith
I have nothing but good things to say about this place. My car looks better than it did before I wrecked it.
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September 2021 by Smkëlœ Magwaza Mahlobo
I'm happy that I got paid to be honest I had my fingers crossed when I invested a week ago with Mrs Peggy Abbott but I'm happy to say that she is just amazing and I can't thank you enough ma'am this is the little I can do. what are you waiting for reach her now she'll tell you everything you need to know and do. I assure you wont regret it, Contact her via Email:
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August 2021 by Gary Stewart
Very professional staffCar was clean and ready when promisedPhone call was made to make sure rental car was on site.Worked directly with insurance companyDetailed report was available when car was readyService: Body & Trim
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January 2021 by Jayhawker 82
I had my truck delivered to them after an accident. Took them a couple weeks to call me back to give me an update which I understood as it takes time. I was given a target completion date of 12/18. They called me that day to let me know parts they had on order hadn't arrived and it would be a few more days, which again I understood as this happens. Three days later they called me to tell me they were taking it to get aligned and had a few parts to put on but that it would be done the next day. The next day I had to call them to ask when I could pick it up, they told me it was completely done that they just needed to detail it and that I could come get it the NEXT day. Well they called me the NEXT day and told me the truck was damaged when they took it to get aligned and that they had to order parts yet again and that it would be another 2 weeks, still not finished with the story so hang in there. 2 weeks later they called me to let me know the truck was done, I picked it up and noticed right away that the truck pulled to the right and that the tire pressure monitor system was not working. I had to take the truck back again today (Jan 13th) for them to actually finish the job. The story on my truck changed three times and it wasn't finished when I picked up the truck. I am still waiting on them to complete their work, makes me wonder if I can even trust what they told me got done is actually done.
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December 2020 by Wanda Molder
Awesome ppl and great
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November 2020 by Matt Lewis
What a great place to have your vehicle repaired. I could not believe how quick they made the repair, and a very quality repair as well. I then picked up my vehicle and it was spotless. They went above and beyond for me. Also the final repair was considerably lower than the estimate. They cleaned my vehicle inside and out like a detail shop would. Very impressed with this business and would recommend them to anyone. Top notch!!
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October 2020 by Robert Bolin
They very friendly. Let me know immediately when there was an additional repair needed. Kept me updated. Good quality painting.
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August 2020 by Emily Widrig
This CW staff on Maize Rd was the best. Hands down! I won’t go anywhere else if I have issues in the future. Their customer service is top notch and they truly treat you like family. Always keeping me in the loop on status of my vehicle and were there to answer any questions I ever had. Thank you again!!
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August 2020 by Lori Swilley
Had my vehicle repaired after a fender bender and was delighted by the work, customer service, and convenience! They even fully cleaned my vehicle which only made a delighted customer even happier!
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April 2020 by Christine Eaglebear
Collision Works Did a great job with body work customer service friendly professional however I only gave 4 stars because part of their job was to have it completely repaired so for the mechanical part they took it to Ford Mel Hamilton which I requested and their guy Matthew in the service department put in the wrong Vin number and once inspected said everything was fine which was not true because a lot of things were not working right and the truck was brand new 2 months old right off the lot before the accident. So I had to take my truck from collision over to ford myself with a list of what specifically needed to be inspected and now it's being repaired possibly looking at about 6 grand. If you have Mel Hamilton forward fix your vehicle make sure they speak to Mike Mitchell he's the man that's getting stuff done right.
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February 2020 by Brandon Glenn
They did a great job, could have been a little faster but overall well pleased.
