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August 2024 by Robert F. Williams
I thought this was a good shop at first. The staff seemed nice. I paid $100 to get my car diagnosed. I was told the repair would cost $2,300 to replace the steering rack. I ended up replacing a stabilizer bar link myself for about $20 ---yes $20 and that solved my problem. When I asked for a refund of the $100 diagnostic fee, I was told at least 3 separate times that I would be called back about it, but I never was.
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August 2024 by Grace Gugi
The quality of work that's done here is outstanding. They are excellent at giving the customers informative information regarding their vehicle. They'll update you, and give you the option to fix what's needed. As well as, let you know how long you can go, until you plan on fixing other issues, if all can't be completed in one session. Customer service is through the roof and big shout out to Ms. Alyssa for getting me scheduled in so fast! Great work, excellent service and very knowledgeable on all things cars!
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August 2024 by Marilyn Ramsey
Great people. They have been taking great care of all of our cars now. I highly recommend. Customer service is top notch.
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July 2024 by STEPHENE omwega
Don't even think of them as the last option, just don't trust them with your car, this people are money makers, they are out there just to convert your Auto into a cash cow,very expensive diagnostic charges of $200 than anywhere else and still they can't fix your car honk related issues.
They did a diagnosis on my Auto ,they couldn't see the problem and they ended up telling me my car has a wiring issue, that of which they promised to fix and i was very ok with, they asked me to have them with the car for a whole entire day to identify the faulty wire and fix it,i did exactly that!
Now here is the silly argument that you guys won't believe, after their own "mechanic" drove my car to their repair shop after dropping me off at my place @8am in the morning,@4pm I went to have my car since they never called or updated me on the progress of the car as they promised, what shook me is that they didn't know my car was with them and they didn't look at it despite their mechanic dropping it off at their shop.
I let that slide despite being a silly argument,I just wanted my car fixed, Their PR team is well trained and equipped with deceiving words they convince me to drop my car the the next morning and they shall fix it, this time round without fail again the urge to have my car fixed is driving my decision more than seeing the lies in their eyes, I religiously make the same mistake again, just like the day before I drop the car @8am, maybe as usual they gave me a ride to the house they promised to call me back in whichever way it goes by this i mean able or not able to fix the car, again they fail, just like the second day i went to pick my car just to find out they haven't gotten on it claiming the fault wire is being looked into by someone else who went to study about it as soon as he is done he will give them a call and okay the removal of faulty wire
Remember this is the third day they are having my car with them, again stupidly, they ask me to drop off my car the following fourth day with ×10 chances of them fixing it.
This time round I was wiser enough, I lost 48hours (day and night not able to use my car)with them and I wasn't going to add more on them, I booked an appointment with a different mechanic who fixed my car in totality with the same charges that these guys used to just run the diagnosis.
I am writing this not to hate on them, I don't have a room for that I have bills that are wearing me down I just want whoever want their car serviced by them to THINK TWICE better have your car staring at you at your yard than converting it to a "cashcow" for money makers
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June 2024 by Carol McDonald
Excellent service and very friendly.
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May 2024 by Breanna
I went up there because my car will jerk and not accelerate properly. First was told it was my camshaft replacement ($700) and I paid for that. Then when I got the car next day it was doing the same thing. Brought it up there again and said it was timing chain ($4,000) job. Paid for it and STILL the SAME acceleration issue! $5,000 down the drain!!! Will be going to small claims. Beware!!!
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May 2024 by Colin McRae
Loved the whole team for helping me out with my timing related to my car! Definitely would recommend coming here for professional mechanical help and knowledge. Very understanding and kept up with updates as my repair was being looked at
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April 2024 by Dan Ast
I was happy to find Alexander's for auto service. I have a 2008 Jaguar with only 80,000 miles and other than Jaguar, very few shops will take it on. The owner was knowledgeable and discussed the repair with me. John manages the front desk and was excellent. He gets all questions answered and kept me updated on progress. I very much appreciated his attention. Thank you.
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April 2024 by Torrie Haynes
I usually don't rate good or bad but I was ripped off! PERIOD! Overpriced diagnostic check $80. Supposedly did a smoke test but couldn't tell me where the vacuum seal leak was without running other diagnostics for an additional $270!!! Which I declined.
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April 2024 by Steve S
I highly recommend Alexander and his team!! I had another local shop perform a valve adjustment which did not fix my Acura RDX issues. Alexander did his diagnostics and decided to re adjust my valves. My Christmas light dash board cleared up! This man and his team does excellent work!!
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April 2024 by Wanda Baker
Great service and pleasant staff.
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March 2024 by Brooke Queen
Came in for alignment and they got it fixed very quickly. Found another safety issue and they advised me to fix it nicely. Overall great place.
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February 2024 by Ghee Nelson
It felt like I bought a new car. Beyond excellent.
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January 2024 by rodrick whyte
Couldn't ask for a better shop. They go above and beyond. The detail this shop Provides when letting you know what's wrong with your car and what has to be done is amazing. They make you feel like your at that old time family mechanic shop that you know is going to get you back on the road with no worries.
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December 2023 by Dallas Moffett
I have been using them for years and my significant other and his family used them for years prior. They are very good mechanics. Very helpful and sweet. One of my favorite things they do is an overall check up on the car when doing an oil change. Best mechanics.
