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January 2024 by Yeny Cardona Romo
Worst customer service. It’s not the bank it’s the tellers. ATM does the job better.
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November 2023 by Parker Erikson
Came in with questions. Staff was helpful and informative. Much better than the 24 hour banking phone number - those people are rude and useless
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November 2023 by Susie Pryor
Clean and pleasant — but $10 for a cashiers check. Wow.
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February 2023 by Smile Smile
I dont want to give any star to this branch but to do this review I have to choose at least one.I stopped at these branch today to add my husband to my account when one of the tellers asks how he can help me and i told him what was the reason for my visit. He looked like he wanted to help me when a young woman, I don't know if she is a cashier or a manager, told him that they were about to close in 10 minutes with a very rude attitude; that we had to return the next day because they were about to close. Where is the good customer service? This woman was never friendly, on the contrary, with a very rude attitude all the time. I wonder, is this the first time I have opened an account with this bank and is that how they treat us? She was more concerned with leaving at her scheduled time than anything else. No exceptions to help the customer. It is more important to leave at her scheduled work time than to retain the client. and it was my first time. Now I wonder? if I want to continue to have business with this bank with people as rude as that employee. I believe persons like that will need take a CSR training to learn what is good Customer Services mean.
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January 2023 by Evelyn “Sonrisa” Mchenry
I dont want to give any star to this branch but to do this review I have to choose at least one.I stopped at these branch today to add my husband to my account when one of the tellers asks how he can help me and i told him what was the reason for my visit. He looked like he wanted to help me when a young woman, I don't know if she is a cashier or a manager, told him that they were about to close in 10 minutes with a very rude attitude; that we had to return the next day because they were about to close. Where is the good customer service? This woman was never friendly, on the contrary, with a very rude attitude all the time. I wonder, is this the first time I have opened an account with this bank and is that how they treat us? She was more concerned with leaving at her scheduled time than anything else. No exceptions to help the customer. It is more important to leave at her scheduled work time than to retain the client. and it was my first time. Now I wonder? if I want to continue to have business with this bank with people as rude as that employee. I believe persons like that will need take a CSR training to learn what is good Customer Services mean.
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January 2023 by Wilson Ingram
Great service and great agents, sometimes we forget that the workforce has a shortage today we all need to be a little more patient, it will get better, let us all take a deep breath and breathe a little slow. ?
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December 2022 by Jenni Romo
Manager “said” she had put a dispute on money lost but never did
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December 2022 by Terry Amack
Been with them for many yrs..very satisfied
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December 2022 by Alejandra Munoz (Chato)
Love the all access and that there are lots of convenient locations
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November 2022 by Steve Watkins
I had a great experience. Lauren helped me. She was fast, smart, and efficient.
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September 2022 by j “JMJ” red
Great place to bank,I don’t use the drive through,walking in is the best way to go ?a lot of impatient people in the drive through
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March 2022 by John Ringgold
Slowest drive thru service ever…. Every time for years. 14 minutes with one person in line before me is too long! Took my check to deposit, walked away from the drive they window, now helping a customer inside. Terrible service.
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December 2021 by Dj Marshall
I'm not a member per say but my business banks here. Always super friendly, honest, and make you feel comfortable. ??
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November 2021 by Kerry Scott
Horrible hours for business deposits. Wow, shows how they don't care about their customers!
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September 2021 by Gregory Youngblood
Christian was super helpful answered ally questions and gave great advice. I'd highly recommend this branch and this bank in general.
