-
March 2024 by LOWBLOW CHAMP
never using them again
-
February 2024 by DF Disc Golf
Lady up front is rude
-
January 2024 by Cherie Jellison
I was there a few days ago and not so great experience.. went back today and everything was great just as I had expected, like always! The person I dealt with the other day, really set us back, the guy today tried to say it was from a different reason, but it wasn't.
-
December 2023 by Braelyn Deppen
So i rented a uhaul in junction vity to return here. First off its 75 miles one way and they obly gave me 75 miles. Ended up going over without an option to add miles. No problem. Paid cash. First mistake. I had a $100 deposit i was supposed to get back. So i return the truck. The gentleman was nice enough to grant a credit of the miles and the tiny bit of gas. Great! Said he couldn't do it from his device and i was going to need to go in to get the refund. I walk in and the girl starts processing it. Forgets she is on another person's account at the end. Switches to hers with the cash drawer and then redoes the return. While flipping thru screens quickly shes talking with two other guys not paying attention. Keep in mind they've been saying ill get my full refund of my deposit. His confirmation screen without looking and i only get a receipt saying 47 bucks refund. I asked why. They said uhaul must've caught it and denied it. I took what i was given after asking for the number to uhaul. I call in and the lady tells me uhaul doesnt deny waivers. SHE LIED STRAIGHT TO MY FACE. After customer service called the store the store only offered 28 of my $53 in a credit on my next uhaul reservation. I said no i want cash and i would be up there later to talk to them and get it from the place i dropped it off at. I was told i would have the police waiting for me there if i tried to go back up there and demand a refund! THE POLICE!? I simply want my 53 dollars i was promised. Ill never use uhaul again.
-
October 2023 by justin steele
So this place is a joke I called to make a reservation and they had the truck I needed so I said I want to reserve it and I had to call back with the card info so I called back and all of a sudden they didn't have the truck available this was with in 5 min if that then I got frustrated and instead of going off like I normally do I just hung up didn't say nothing simply hung up then I calmed down called back to see if they had a van instead then they told me they won't rent to me because I hung up like I could have went into a rampage and I didn't so you going to punish me I think not that is no way to do business I suffer from bipolar disorder and I learned that if I start to go over the edge then just simply hang up if I'm on the phone or walk away when I'm in person before I get to the breaking point because I can be mean so was I wrong for hanging up not really because if I went off it would have left who ever in tears at least I am doing something about controlling my anger instead of letting it control me then get punished yea great place not see I'm not a bad guy just have problems and I'm doing a great job of controlling it thank you for punishing someone who is working on the mental health great jobu
-
July 2023 by Michael Osborne-ingram
Great people. Would recommend for your next move helpful and knowledgeable! They have your interest in mind
-
June 2023 by Mike S.
Told me they had the hitch I needed drove 70 miles to get it just to find out they only had parts from it. This is twice a uhaul has done the same shit. Won't be going back.
-
June 2023 by Yvette Chavez
Why are you given an option for 24 hour rental when it is actually a 22 hour rental. It is due 2 hours sooner than when you picked it up.
-
November 2022 by Elizabeth Easler
We were out of state travel nurses coming from SC and on our way to CO, stranded in Topeka after car trouble. We had to rent a uhaul to continue on to CO when our van wasn’t ready in time. Last minute changes in plan arose and this team (the general manager in particular) were understanding and so helpful. A+ on customer service. You don’t know grace and courtesy until you are stranded in an unfamiliar place with only strangers around you to ask for help. Cannot thank this team enough.
-
August 2022 by Shawntae Rogers
The guy in charge of propane was no where to be found. Several co-workers tracked him down, he immediately came outside and started moving uhauls rather than assisting me with propane. After waiting for 15 minutes. He was very rude and shouted he had to hook up trailers first. Go to Walmart for propane. Save yourself the hassle
-
January 2022 by JesseJade Dragon
This is the most idiotic U-Haul I have ever rented from. Trying to claim I have rented a truck before that I haven’t. And causing me issues. We are definitely going to a different storage facility
-
October 2021 by Chris Ramirez
Picked u a van here the staff were friendly had helpful. Awesome crew. Very attentive even provided me with a mask for my Uber ride thanks you
-
April 2021 by Proto- Tyrant
I don't know if it's just this U-haul or all of them but If anyone rents from this place you better expect to be placed on hold for more then 30 minutes cuz I called U-haul several times and they placed me on hold and that is very f***ing annoying and if you need roadside assistance don't expect to be answered right away cuz they wont help you.
-
October 2020 by Luke Waller
I ran into a problem with my trailer rental and the team here went above and beyond to help me out. Very appreciative for Garrett as he saved me an entire day of potential wasted effort.
-
September 2020 by Andrea
Brought my car in to have wiring installed for my trailer hitch. When I made the reservation the day before the I told the rep I would be waiting with my car since she said it wouldn’t take that long. I get there, the guy that does the installs is running late. They assumed I was dropping the car off. Then they give me an invoice and want to charge me twice for labor. $75! I showed her my invoice that they sent to my email and it only reflects the one time charge and she tells me I have to talk to the install guy when he gets there. Needless to say I walked out! I was mad that this store was less than prepared and then wasn’t willing to honor their original pricing.
