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March 2024 by Chelsea C.
con artists. Sold me a car they knew wasn't good bc the managers wife had been driving it for "fun". when it started showing problems they patched them and sold it quickly for it to break down day I drove it home
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January 2024 by Dawna P.
The problem with Lewis Toyota is there Auto service department is terrible. i recommend going somewhere else if you want a Toyota or anything else they sell.
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December 2023 by A L.
Updating my review because replacement filters showed up at my front door today. Only four stars because of lack of communication. Mistakes happens and I'm glad it was fixed.
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September 2023 by Frankie R.
I was in the market for a new Toyota GR86 6 speed M/T. They are, as of right now, hard to find. Either they are bought before they are delivered to dealers, dealers are charging $5-10k markups on them above MSRP, or dealers out of state were unwilling to work with me (I live in Florida). I had called about 40 dealers around the US until I found Lewis Toyota in Kansas. They had a Certified pre-owned GR86 M/T premium model with only 900 miles on their lot at MSRP. I called and spoke to my salesman throughout this process: BJ, and was told the car is still available. I was sent a credit application the same day to reserve the car. BJ, myself and the finance manager at Lewis Toyota were able to go back and fourth to negotiate a monthly payment that was just where I wanted it to be, which included 10 year warranty applicable to any Toyota dealer around me. I was then emailed all the documents that needed to be signed which we're all signed electronically. The dealer then recommended a shipping service to me for the car to be shipped from Kansas to South Florida, and the whole out of state buying process was done in about 1 day. My point is, BJ was a pleasure to work with and made this process as quick, easy and communicative as can be especially being so far from the dealer. It felt as if he was eager to respond, and sent timely, regular updates on the car, for example a photo of the car being prepped before shipment. Furthermore, Dakota in the finance department was able to get me a great monthly payment after a lot of negotiations with many add-ons such as the warranty previously mentioned. Based off of my personal experience, if you are looking to purchase a new or used car local or out of state, Lewis Toyota is a great option. Thanks again BJ and the folks at the finance department!
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August 2023 by Elliot Young
I needed new wheels for my car after a recent incident with a pothole. Lewis Toyota made it easy to find the wheels specific to my model, and had them at a great price. They went above and beyond to get me the parts at a great price and shipped right to my door. Highly Recommend!
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August 2023 by Andy M.
They always take care of my older Land Cruiser. Couldn't let anyone else touch it. Great shop.
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July 2023 by Tyler L.
Went in to get an oil pan. Waited a couple days to get the part in. When it finally came in it was bent (it won't seal or hold oil if it is bent). Manager refused to talk to me, and the cashier told me they can't get a new one for 5 days. I went to Oreillys and it was less than half the cost and able to get it in store in only 12 hours. Don't go here unless you want to pay more, wait longer with worse customer service.
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May 2023 by Garyn G.
I placed an online order on 5/13/23 for some auto parts from Lewis Toyota. While completing the checkout process, I used their advertised "FREESHIP" code for free shipping. I read the fine print and nothing in my order met the exceptions or limitations. Luckily, I took a screenshot of the order before submitting it that showed a total of $342.43. When I submitted the order, the price increased to $386.22 on the order confirmation page.Assuming this was an error, I contacted Lewis Toyota and explained what happened. They responded by telling me to cancel the order and submit a new order. I placed a new order today (5/18) from a PC for the exact same products and used the exact same "FREESHIP" code. Again, the order looked perfect ($342.43) before submitting it. When I completed the order, the confirmation page showed a charged total of $425.15.I immediately emailed Lewis Toyota and told them to cancel the second order (totaling $425.15) and explained that I needed help correcting the problem. They emailed back and said my original order (for $386.22) had shipped. They said the change was due to "increased shipping costs" although nothing in the fine print indicates that this is possible.I completed the identical order twice. I have the screenshot and printed webpage from each of these transactions before pushing the "place order" button. Both orders show the correct total beforehand and a different total afterward. This is false advertising and a form of theft.
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May 2023 by James S.
Rip off! Waited over three hours, with an appointment no less, for them to hook up my OBD to get a code. Part cost would be $38, but would have to wait a couple of days for them to order. Replacing the part would cost $400 in labor. Declined their service...especially since they really couldn't tell me what the part was, or show it to me. Still was charged $100 for them to look up the OBD code....that took them all of two minutes. I bought my car here and, though their maintenance service was always on the high side, I used them for years. NO MORE. NO MORE SERVICE. NO MORE NEW CAR PURCHASES.
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April 2023 by Ricardo Paredes Cañedo
Great prices on parts. Parts shipped out fast. Plus they had free shipping with coupon code. Will purchase from them again in the future.
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November 2022 by Merlin A.
My car wouldn't start and my car has been in the shop for 4 days just to replace a battery cable.I keep calling and talking to Chris and he keeps giving me a run around when my car would be ready. He has said that he will call me back and doesn't fullfill his promises.
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October 2022 by Matt
Great price and fast shipping on gear oil that is hard to come by. Good/fast communication from staff as well, very impressed. Thank you.
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August 2022 by Rosalie B.
I went to buy a used vehicle and chose one they had just gotten in but it hadn't been cleaned up yet and it had a/c problems. I still purchased it with the assurance it would be ready to go Thursday of the next week. The salesman was unresponsive to status calls so I asked to speak to a manager. He initially said (after trying to justify why the repairs were not done) that it would be ready Tuesday of the next week. Even after calling, he refused to return my call on status. So I have no vehicle and they have my money so they don't care. I expect to have to pay an attorney to contact them to get my money back so I can go elsewhere to find a vehicle. There is a reason for the sleazy stereotype for car salesmen, and Lewis Toyota apparently hires them all.
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July 2022 by Jerry K.
Purchased new Camry here, Great sales experience, unfortunately the service department is goi g to be there nemesis. I had roughly 3300 miles on it, when I brought it in for A oil change prior to a long road trip, since I was going to be over 5000 miles during the trip I asked to have the 5000 mile Toyota care service done also. When I made my appointment the service desk lady said that the oil change would not be covered under the Toyota care 5000 miles service, I acknowledged this. My wife dropped it off and and picked it up. WOW $140 oil change. Charged $43.45 for a BG Best Value Oil Change, $5.69 for filter, $25.30 for full synthetic oil., then on top of that a $40.00 labor charge and $11.20 MISC Charges. All I asked for was a regular oil change. But also the disrespect for customers property 2 greasy hand prints on the front of the hood, and grease smears on the radiator cover under it.
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June 2022 by Arlene A.
I am new to kansas and was needing help with my Toyota key fob. Went to Lewis Toyota of Topeka. Was met by this very nice salesperson ( Jeff Cruce). He asked me how he could help me. I told him I was having a problem with my key fob not working right. He escorted me to the service department and had the service person help me. He stayed with me until the problem was solved. He was very pleasant and a joy to meet. If I ever decide to buy another car, I will definitely look him up. There should be more sales consultants like him Thank you for your help. Arlene A.