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March 2024 by Maia Ruby-Clemmons
The order was lost and over 20 minutes late and the food was cold when received- despite waiting for it.
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March 2024 by Craig Thomas
Papa or Domino's from here on... if I'm paying it won't be the Hut!!!
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January 2024 by DF Disc Golf
Pizza is always undercooked and food is always
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January 2024 by astra matthias
My order was delivered and the driver was fast and friendly.
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January 2024 by Jacob Halsey
I've ordered here many times with nary an issue but the last 3 times I've ordered I've received square pizzas instead of the traditional circle. I want what I ordered not what you decide to give me.
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December 2023 by H R.M.
Actually had some of the best Pizza Hut pizza here today since the days of yore (aka stained glass, buffet style pizza hut). Super supreme was delicious and the thin crust on our other pizza was awesome. Just can’t bring myself to give more stars. We waited in line for 5+ min at the Hut Lane just on one car in front of us. I really don’t understand if people either order at the window or if their pizza isn’t done why the staff doesn’t ask them to get out of line. Eventually went inside and had to wait on a lady in front of me whose order was wrong all the while my pizza had been there probably for quite a while as it was well past the 15 min time window we received. Service is not great.
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December 2023 by Cher Anne Sinclair (Cheri)
We have a great experience. Ordered over the phone and waited less than 10 min. We ordered the $7 1 topping medium 3 of them and at the last minute in the drive thru pickup window we ordered the brownies. The worker was so cordial and wasn't at all inconvienced by the add on. He even told us to pull around and he would bring it all out to us. OMG if you dont know about the brownies, you are missing out .... Pizzas were delish and perfectly made.
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December 2023 by Kat D
What do I need to say it's Pizza Hut. But this one by far will always give the most bang for the buck.
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December 2023 by Brandon Griffin
The app said my order was ready. I showed up at the location and this car was parked at the pickup window for over 10 min instead of being told to pull around. Myself and 3 other cars finally gave up andjust went inside which clogged up the small lobby. After waiting another almost 10 min I was told my order was in the oven even though the app had said it was done almost 20 min prior! It is 25 min now past when the app said my order was ready and.i still don't have my order. To be frank dominoes app is always spot on. I think the location is fudging when the order is ready to keep their service times in the range they are supposed to. Not pleased I'm missing my daughter's birthday party now waiting. This location needs better management.
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December 2023 by D. Topeka
If I could give this location a 0, I would. Tonight, I ordered a pizza and breadsticks that would be ready at 6:05. I pulled up to the window at that time, and the guy said it would be 4 minutes more. I waited at the window for 12 more minutes until the guy came back and said it was almost ready. 5 more minutes went by and he told me to park in the parking lot and he’d bring it out. I waited 5 minutes and then went inside. I asked how much longer and the employee had no idea… nearly 45 minutes after my order was supposed to be done, the manager claimed my pizza was made incorrectly twice. He then gave me a pizza and said they didn’t have breadsticks ready, so gave me someone else’s cheese sticks. I ordered pan crust and got hand tossed crust. Absolutely inexcusable service here. This isn’t the first time either, which sucks because this location is very close to my house. I will never return to this location and will have to drive out of my way to go to a different one. I see dozens of other poor reviews for this location and I wonder why this hasn’t been corrected.
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December 2023 by Brand Bair
Had to Wait food was not
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November 2023 by D Anthony
My delivery was over an hour late and when calling the store on Burlingame and 36th, The manager in charge was dismissive and didn't care about a resolve. While I was waiting on my order, he also kept giving conflicting information (my order was on the way, my order was cancelled).
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October 2023 by Dustin Hinrichs
Pizza Hut pizza made right. Just like in the commercials
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October 2023 by Wylia Lewis
The food was very good and hot not cold and the service is very good. Busy at times but it's worth the wait. Thanks.
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October 2023 by Marc Witherspoon
Ticket number 0163 on 9/29 from the Burlingame Pizza Hut location. We ordered a large stuffed crust pizza for delivery at 9 pm. I wanted the pizza delivered since I was on my way home from work in KC and didn't want to spend extra time in my car. We live approx 3 minutes from the restaurant. I called around 840 pm to add marinara sauces to my order and when I asked the person that answered she confirmed that I would be charged for the marinaras using the card used for the order (have had this done in store before without incident) I received a message saying that our pizza was out for delivery at 8:52 pm. We received our pizza at approximately 9:23 pm. At 9:13 pm, when I had not heard from or seen the driver, I called the store and they tried to check on the status of my driver, but the person on the phone was unable to provide me any valuable updates and seemed confused. When the delivery guy got to my house approx 23 min past the delivery time, he told me that I still owed for the marinaras. When we ate the pizza it was cold and soggy from sitting inside of the delivery bag for close to half an hour. I would say this is a frustrating and disappointing experience. The driver took more deliveries than he could handle, delivered well past the delivery time and provided a sub par product. The workers in the store were polite, but seemed confused and Pizza Hut does not appear to have the systems in place to monitor their deliveries nor do they seem concerned with delivering a quality product. I have picked up from this location on two other dates, but on both of those orders my order was incorrect. I suppose that we keep coming back because we know that pizza hut can do better, but we will likely not be ordering from this location again. This is especially frustrating because it is the closest location to our house and this means that we will be forced to carry out our pizzas in the future.
