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January 2024 by missbrowneyes L
In an era when doing business is all about making money as fast as possible and forget customer service, Lewis definitely balks the system. They care about customer relations and work extremely hard with them to help them from start to finish at least in the service division which is where I had my most recent experience with Lewis at, especially dealing with most recently Beth. They always say don't deal with the dealership when it comes to repairs, but I've had all good experiences with Lewis. Thank you for all you've done over the years!
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January 2024 by karen piero
Travelling from 75 miles away from Kansas City to purchase our Toyota Hybrid Rav4 was a decision that proved to be well worth it. Marty Kane of Lewis Toyota, played a crucial role in making the entire process seamless.Their exceptional communication skills ensured that we were well-informed and comfortable, even from a distance.Marty maintained transparency throughout, providing detailed information about the vehicle and its features along with associated costs. This transparency was especially appreciated given the distance and snowy weather involved in our purchase.The level of customer service provided by Marty was extraordinary. He drove partway to deliver our vehicle to us so we didn’t have to drive back the entire 75 miles to pick the car up. Marty ensured I knew how to operate all my new features and use the new console before leaving me with the vehicle.Marty exceeded our car purchasing expectations and we are grateful for their honesty, professionalism and dedication. Travelling the distance to see Marty is a decision we will make again when ready to purchase our next Toyota.
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January 2024 by Elaine Berrry
We had a terrific experience at Lewis Toyota during the purchase of our new hybrid Toyota Highlander. A big shout-out to Cindy Cheng and Al Gallegos, who helped us before and during our visits to the dealership, and have continued to be available for questions after we bought the car. We definitely recommend Lewis Toyota of Topeka.
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January 2024 by Kim Riffel
Even though the Company was closing early for the Christmas company party, our sales agent remained after hours to give this older human a quick rundown of how to drive successfully home, 80 miles away! I assured her, the teen grandsons back home could teach me what I needed to know, but she insisted on a quick course of this smart car, including helping me with the app by using my phone to set me up! I am not tech savvy one bit! I appreciate her determination in getting me down the road safely, even though she needed to get gussied up for the company party in another city! Thanks Cindy! I am still learning each time I drive my new car! I was in an emergency need of a vehicle, and Lewis Toyota fit the bill, hands down, at the 11th hour! Thanks once again.
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January 2024 by J Y
We paid our deposit two times. First time after deposit, they called use said the car was sold and they didn’t realize it as their system didn’t reflect the change. Second time, they called said the car is available. Then we paid deposit again, it’s close to date the car delivery. They called us saying they sold the car to different buyer because they can finish the paper work and pay before us. So what is the POINT to pay deposit? This dealer don’t have integrity. We should have not trusted them after the first time hassle. We will never go to this dealer.
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January 2024 by Michael Campbell
My experience with Lewis Toyota of Topeka was stellar. As an out of state buyer, I called in about a vehicle being delivered that I wanted to purchase. Josh Smith and Dakota Storck stayed in constant communication with me and were able to meet some requirements I had for my vehicle purchase. They assisted me with finding the best deal for financing, did the heavy lifting for me for the purchase, and even offered to pick me up at a location over 30 minutes away after a six hour bus ride!I joined the Toyota Gazoo Racing family and the high quality and this top tier dealership interaction is something that is pretty rare in today's industry. Thank you to the Lewis Toyota of Topeka team in helping me secure my brand new track car to shred turns and straights in. I highly recommend this dealership and Toyota!ありがとうございます!
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December 2023 by Jacob Kizer
We were in from out of town and needed to get out 30k service. They scheduled us same day and we were in and out in about an hour. The walk to the pizza joint up the street isn't bad, that's where we went for lunch while we waited.
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November 2023 by Zen Satori
I'm really not sure how this place ever gets a good rating, I've been in there five times now each time there are customers livid, cussing at the customer service desk or the staff inside the maintenance area. On every trip, customers complain about being overcharged and miscellaneous charges on their bill or damages to their vehicles. On this trip, I arrived at my appointment time and waited 75 minutes. My car never moved from the 6th position. I went to check on my vehicle and saw a vehicle backing out of a rack with oil spilling all over the floor, the engine had a metal grinding sound the car came to an halt the customer came out and said what are you doing in my car, that Lewis Toyota maintenance staff, said it's not a big deal just a cap was left off you can go back inside we'll fix it. The woman who in the car was very concerned she said she would not leave until they signed a document I advised her just to take a picture of the six guys that were cleaning up the bay where all the oil Spilled Out. I then decided it was my best interest to get my car that hadn't moved in an hour and a half and leave. I spoke with the hostess OR technician that greets people when they pull into the service area, told him I need to leave my car hasn't moved in an hour and a half and it was just here for an oil change, he said sorry we're down three people today and while it's no excuse, we're just having a lot of trouble today. I went to my car, and it was unlocked with the key in it. Midway through the parking lot, luckily, no one stole it. On other visits, I found miscellaneous charges that when I challenged the shop, they removed every one of my bills. On one occasion, I had just put a new air filter and cabin filter in the car before I took my vehicle in for an oil change and the technician brought me a filter that didn't even fit my car completely destroyed and said it looks like you need a new air filter it'll be $80 we'll go ahead and do it today are you ready for that? I said well I just put a new filter in, and that is clearly not my filter he said oh and I said, just go put it back in my car, and I'll just take the oil change. When I got to my car the door was open in the parking lot oil on the steering wheel and the shifter, I pop the hood check the air filter look like they pulled my air filter out and put it in some water on it as it was now wet, but at least I didn't pay $80 to get the same air filter put back in my car.
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November 2023 by Robert Martin
I recently purchased a Toyota Corolla hybrid. Lewis Toyota has always provided me with excellent service and had my back when things needed help. I have purchased six cars from their salesman John Dasher. John will always do his best to make sure the car you’re looking for fits your needs. I would recommend all of my friends to Lewis Toyota.
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November 2023 by Brady Parker
My Salesman Oz was great!Al is pretty good and those two are the ones I'd recommend and pretty much of the whole staff are friendly and I'd recommend going to Lewis Toyota if anyone needs a car!I'm definitely going back once I'm ready for a different car!
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October 2023 by David Martell
Worst car buying experience. If I could do 0 stars I would. I do NOT recommend. The salesman wasn’t bad other than he acted like he didn’t want to be there. The sales manager was incredibly rude. Very impatient and kept trying to rush me out the door. He acted so annoyed when I asked for a temporary plate as he did not want to give me one. One month later I’m still waiting for the title even though I paid cash. Recently went elsewhere to buy another car and is was so much better. Go elsewhere.
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October 2023 by matt whitehead
Excellent staff! They work very hard to find the vehicle you are looking for. Lewis Toyota offers the best prices on New vehicles and give you the most for your trade in. Will definitely buy more vehicles from here.
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September 2023 by Baruc gandara
They help with finding your perfect match and care for what you want! And fight really hard to get you in the vehicle your really needing! I would definitely go back purchase another vehicle and strongly recommend this place.
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September 2023 by Bob
We were able to get an appointment when we wanted it. Staff was all very pleasant. The service time was slower than we have received at other dealers. The price was fair and the work was done right the first time.
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August 2023 by Rob Kösednick
I brought my wife’s car in for service with Aaron Plum and had an amazing experience. Very prompt, informative, and friendly. I will advise everyone I know to service their vehicle with Aaron and Lewis Toyota.
