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February 2024 by Weston Canfield
Thank you for being professional and courteous and very helpful. My wife and I thoroughly enjoyed our experience buying a wedding ring for her
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January 2024 by A A
Poor customer service. We have been getting the complete runaround from Kay’s. We sent my ring off after needing a different size on 12/26/23. It was supposed to come back in on 1/12/24. We tried chatting with customer service rep on their site and they couldn’t find any information. We got a call yesterday that I wouldn’t be in on time and that the new estimated date is 1/16-1/17. When we asked about a refund they said we would have to wait until it shows up and then go through corporate since we paid cash. When we look up our service number on the site it says it doesn’t exist. The customer service number keeps disconnecting. Seems very unprofessional and I will not be back after how we have been treated.
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December 2023 by Eric Winski
I love this location of Kay’s! Every time I am in here they are all so wonderful and helpful. I tell them what I am looking for and they have exactly what I want. I have never had a bad experience here and I have bought a lot for my wife from here. We have traveled the country quite a bit and have gone to different Kay’s locations and none of them compare to this location. Nenah, Melinda and all of the other women are amazing, friendly knowledgeable and fast! I will only use this location!
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October 2023 by Megan Ruiz
I absolutely love this place! All staff is polite and helpful! Clarissa also goes above and beyond to satisfy her customers!
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June 2023 by Manuel Mosqueda
Picking out the ring was the hardest part but the ladies at Kaye jeweler made it special and easy. Thank you ladies.
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June 2023 by Robert Wells
Very friendly and helpful staff to include knowledgeable management team.
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April 2023 by Samantha Lundin
They were very knowledgeable very friendly with a compassionate atmosphere. They answered all my questions and helped me to find a reasonably priced necklace with excellent durability all while keeping my baby occupied so I could focus solely on my purchase.
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March 2023 by M.K.
The staff was great and very helpful.
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March 2023 by Dianne
I had a wonderful experience! Nenah at the Kay’s in West Ridge Mall in Topeka, Ks. Went above and beyond in helping me find my wedding ring set! She had to call around to find the ring in my size and kept me updated! She is very friendly and professional! Thank you Nenah for all your help!
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May 2022 by A S
Horrible. The lady who worked here told me that "buying 24K gold in America is illegal" and made faces that I should have known this. She sold me a 10K gold chain that was awful in quality and that gave me a rash on my neck.
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February 2022 by James Jamerson
Nenah hewins always gives me the best customer service when I come to Kay's. Our 1st meeting my pH kept losing signal and almost died and it took us literally about an hr to buy the earrings I wanted. I've been in a couple times since that and she has always been awesome. Then I went in today and told her I feel like I have to settle on my earrings because the men's selection is limited. She immediately got online found my style of earrings and said she can have them shipped to this location if need be. Again amazing. Thanks Nenah ???
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February 2022 by Darryl Mabrey
Excellent service and friendly bought 2 items with my discount
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November 2021 by Carol Roberts
Clarissa and staff have become friends over the years with excellent customer service and attention to detail. Highly recommend!
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August 2021 by Evan Thezan
Always excellent when Clarissa is working, always helpful!!!
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July 2021 by Jordan Scoggins
It would be nice if the hours on the google page would actually reflect the hours the store is open.
