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January 2023 by Jessica Jel
I need everyone to know to avoid this company like the plague, especially my military folks that move often and already have a lot to deal with. We have been doing this for over a decade and this is the worse move we ever experienced. Arrived late, broken, and stolen goods. Some things just simply not packed. Their packers cancelled on us for the day we had scheduled. Took them until almost noon to even let us know they weren’t coming. So glad to see my time is not valuable! Then the next day they arrived later than planned. The loaders keep calling us and becoming frustrated understandably because the packers showed up late and should’ve been done.The 2 women start packing, I bring them lunch and water/Gatorade. Make sure their taking care of. However they likely stole right under our noses! & get this! It was craft supplies and an expensive craft machine. I always secure our electronics/sentimental items away from them because unfortunately we can’t trust ppl to do the right thing. Being in the military you hear too many horror stories. Who would’ve thought craft supplies? But I guess there’s something for everyone if it appeals to their taste.One of the packers backed her personal truck into our garage and likely tossed what she wanted right in there. Merry Christmas?! Do not allow the packers to back their personal cars into your garage. To top it off they packed horribly and throw an expensive monitor inside a box of other random things. Now my monitor is busted. I use that for work. Yet another joy you can expect to receive from this company. I know I can file claims but some stuff isn’t replaceable. I had that craft supplies for years that I collected from all over the world. It was sentimental. Plus, I shouldn’t have to deal with that inconvenience to begin with. It would be wonderful if they could be decent and do their job right.
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January 2023 by Jessica Jellybelly
I need everyone to know to avoid this company like the plague, especially my military folks that move often and already have a lot to deal with. We have been doing this for over a decade and this is the worse move we ever experienced. Arrived late, broken, and stolen goods. Some things just simply not packed. Their packers cancelled on us for the day we had scheduled. Took them until almost noon to even let us know they weren’t coming. So glad to see my time is not valuable! Then the next day they arrived later than planned. The loaders keep calling us and becoming frustrated understandably because the packers showed up late and should’ve been done.The 2 women start packing, I bring them lunch and water/Gatorade. Make sure their taking care of. However they likely stole right under our noses! & get this! It was craft supplies and an expensive craft machine. I always secure our electronics/sentimental items away from them because unfortunately we can’t trust ppl to do the right thing. Being in the military you hear too many horror stories. Who would’ve thought craft supplies? But I guess there’s something for everyone if it appeals to their taste.One of the packers backed her personal truck into our garage and likely tossed what she wanted right in there. Merry Christmas?! Do not allow the packers to back their personal cars into your garage. To top it off they packed horribly and throw an expensive monitor inside a box of other random things. Now my monitor is busted. I use that for work. Yet another joy you can expect to receive from this company. I know I can file claims but some stuff isn’t replaceable. I had that craft supplies for years that I collected from all over the world. It was sentimental. Plus, I shouldn’t have to deal with that inconvenience to begin with. It would be wonderful if they could be decent and do their job right.
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January 2023 by Josh G
I flew in to receive my household goods. They showed up but stalled for half a day and said that they would unload after I left if I signed the paperwork. I had to get back to my home state and didn't have a choice. I am missing over a thousand dollars of household goods, and they left my apartment bathrooms disgusting. I am awaiting my insurance claim against them.
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October 2022 by Irene Schilling
My first professional move—KC to StL in MO—upon retirement. Ryan Larsen walked thru my apartment to estimate pricing. Norma & Jennifer packed my belongings. Cary, Jacob & Mitchell loaded in KC and unloaded in Fenton.I had some struggles with the esign function but eventually got it done.We moved from a 2 bed/2bath apt with attached garage & tons of storage to a 2 bed/2.5 bath townhouse with no garage & far less storage.Unpacking boxes & purging has been a slow process for us due to determining if we have space.Your people were all professional, helpful, & fun to work with thru the entire process. Should we need your services in future I will not hesitate to contact you or recommend you to friends in need of move services.Thank you!
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August 2022 by Ashley Ruiz
This place is a joke! They were hired to do a military move. Moving day, 4 guys are 3 hours late and looking high. They were sent away. 4 more were sent. They worked 2 hours, left for lunch and never came back. Come to find out they stole over $2,000 cash out of my wallet! GM has no solution on getting this done.
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July 2022 by Ashley Ruiz
Do not hire them! They were hired by the military to do our move. The first set of movers were 3 hours late and high as a kite. So the driver called and got a new crew. They were there 2 hours, stole over $2,000 cash out of my wallet needed to pay moving expenses, and then went to lunch. All kinds of excuses on oh these 2 guys left us, I’m going to get 2 more. After hours of not returning, the moving truck was closed up and not on its way to my new house. AND then instead of acknowledging their crappy service and doing everything they can to make it right, they’re sending 2-3 guys tomorrow to finish the job. What??? How is this my problem you sent a bunch of thieves?! This company needs to be shut down! So unless you’re ok with your stuff being stolen, don’t hire these people!
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July 2022 by Ashley R.
This place is a joke! They were hired to do a military move. Moving day, 4 guys are 3 hours late and looking high. They were sent away. 4 more were sent. They worked 2 hours, left for lunch and never came back. Come to find out they stole over $2,000 cash out of my wallet! GM has no solution on getting this done. The best they could do was send 2-3 guys to finish the job that's already a day late! We were supposed to be out and done yesterday. Where's the accountability and professionalism???
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June 2022 by Steve Hansen
We've received a very reasonable bid from Ryan Larsen, Johnson-United. He showed up on time, very professional, provided us with money saving methods to reduce the overall cost of our move. I can't wait until our pack and ship dates to see what the rest of our experience is like.
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April 2022 by Oliver
Had to walk home last week due to me leaving my phone at home, While it was a long journey. It was mostly pleasant until one of your employees yelled " look at that black boy over there" along with other things I wasn't able to hear audibly. I was frustrated and concerned for my safety at the time. While this may not an accurate example of what your company is like.... it all i have to go off of.
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December 2021 by Jeremy Clark
Very helpful and friendly staff. Due to several uncertainties we had to make adjustments to our pick up and delivery dates. They were extremely understanding and did everything they could to make it work. Highly highly recommend if you are planning on moving.
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December 2021 by Bryce Wheeler
Excellent service. I would recommend their service to anyone. :-)
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November 2021 by Jacob Little
Johnson Storage & Moving did a great job with my move. I have moved across country three times now and Johnson, by far made, this the easiest move.
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June 2021 by Susan Hofmann
Needed a piano moved and they were quick to answer my call. Moved other heavy items for me. Highly recommend. Professional people to get the job done!
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May 2021 by Meaghan S.
Can we pick 0 stars? This company is the worst we've worked with in dozens of moves. Straight up did not show for pack and load days with zero communication. We understand changes to schedule IF it's communicated. But when the dispatcher tells us the crew is showing up at 9 am, and we call at 10 to let them know no one is here, their response was they had no idea when someone would be out. All week this happened. We wasted a whole week waiting for them and are incurring financial burdens by sitting here because they missed their deadline and they weren't even going to let us know.
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May 2021 by lindsay senne
Great people and experience in moving and very professional! Alice and Kevin are especially great!!
