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September 2023 by Karen Morrow
My 96-yr old mother has her prescriptions delivered to Thornton Place. She called me and told me she had not received it, so I called the pharmacy and talked to Paulo. He was very concerned and helpful. He looked it up and said my mother had signed for it. Sure enough, she had received it and forgotten. Paulo was very caring and concerned during the whole process. He reduced my stress level by a ton!
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May 2023 by Rachel Drew
Staff is always incredibly rude, never communicate when there is an issue with your prescription or missing info from the provider unless YOU call them. They always act put put when you want to use good rx to lower your price. They've charged my debit card instead of my HSA card multiple times and always act like it's my fault when it happens.
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April 2023 by Jay R.
Major push for self check out. Switched coffee shop to Starbucks. They have a brick and mortar Starbucks across the street. They drastically reduced fuel saver deals. Highly disappointed in this store and will be now shopping at Sams club or Dillions.
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March 2023 by Ken Morris
Hy-Vee has become my one place to shop for groceries. I've switched my prescriptions to the Hy-Vee pharmacy as they are the lowest cost in town, even when using my GoldRx+ account. The people are why I go to Hy-Vee. They hire the nicest people I've ever met in any grocery store. They are helpful, and enjoy greeting their customers. They always have some of the best deals each week, and the Hy-Vee+ program is an amazing way to get great deals throughout the month. And I guarantee their fuel rewards program beats any program around. I love my Topeka Hy-Vee so much that the trip across town is worth it, even though Walmart and Dillons are closer.Hy-Vee does need a better selection of MSG because it Make S**t Good.(Aside: The GoodRx+ is worth the price, even if you have prescription insurance. GoodRx decimates my employer prescription insurance by leaps and bounds.)
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February 2023 by Amanda Hartz
I just want to thank this pharmacy for always being so helpful and going above and beyond. We have some medical issues within our family and frequent this pharmacy often, they are always accommodating. There maybe times when they are busy, but they always provide the same great service. They are all great, but I would like to mention Scott, who just went above and beyond to fill a needed prescription insurance wouldn’t fill until Tuesday. He set up a discount program and put it through as cash so we could get the needed medication for my daughter. Thanks again Hy-Vee Pharmacy for being a step above the rest!
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December 2022 by Jason V.
It is pricey in some areas, several great deals if you hunt for them or look in the add, amazing staff, new and growing store, Starbucks, Wahlburgers, deli. It's fresh and redesigned. Good place to visit, eat, and shop.
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September 2022 by Thomas K.
I like shopping at Hy-Vee. The workers are always pleasant and ready to help. I am handy and use a ride on cart I always am asked if I need help getting groceries in my van. And they take the cart back in. Other places I have to either put groceries in a regular cart and push it out or after placing groceries in my van and then take it back in. The only problem I have had is I get a call the my prescriptions are ready and when I get to the store. I am told it will be 10 to 15 minutes because it isn't ready
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May 2022 by Michelle F.
Once again a little disappointed with some of the staff at Hyvee. They really need to remember that it is an employee-owned business. Went to do self checkout with many hanging plants. It was very hard to tilt the plant so the scanner could read the tag, without not damaging the plant itself. Two monitors were standing at the front of the self-checkout, as is often the case. They were so busy talking to each other they did not notice my struggle and offer to assist. I called their attention and asked if any one of the locations had a scanner gun the young Caucasian man with glasses and very short side haircut simply said no. You think that would have been his hint that I needed help. So I cancelled the check out process at that station and went to a regular check out line. I just find it incredulous that neither one of the monitors picked up on the cues that I needed assistance. Likewise these grocery stores have practically forced people to do self checkout oh, but this is one of the multitude of reasons that people resist and resent it. Put some dang scanner guns at these locations, management please.
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March 2022 by thorman311
Pretty Good Service and what wait-times there are, are moderate once every so often, if at all, especially when compared to a number of places where '1' window Only will operate while someone decides to have a full-on "Q & A Appt.", regardless of the line behind them, and this is usually at certain Walgreens and even Dillons locations. ?I have had issues repeatedly with my GoodRx and especially GoodRx Gold as of late, though - the latest price coming up when they charge me will be too high and not match the current coupon online. Fortunately all of the Pharmacy techs have fixed this pricing issue thus far although one of the actual Pharmacists, (Ken I believe), has repeatedly butted in, - telling the techs that it's ("most likely") an issue caused by *different generic meds that are not the same ones that are selected for this particular GoodRx Coupon and therefore the price has changed, (or rather increased significantly).Fortunately I know better from experience over time at various other pharmacies and have found that if your GoodRx/Gold Account has Not been updated, which occurs regularly with the plain GoodRx so always look up the latest Coupon and have it on your phone ready to present & update again, and as far as GoodRx Gold, as long as your account does Not change and NO monthly payments are missed, it should automatically update to the latest correct price. However, I know with GoodRx *Gold that if you missed a payment or your account changed, (mine oddly did over some minor price increase which gave me another 30 days Free but did Not update my next prescription price), I had to therefore convince the pharmacy tech that she needed to just erase the current form on my account and from my phone, type in the new data numbers and then run it which updated my account & the price to match the much lower price my App was currently showing for this script. The problem was solved. If GoodRx, especially the Free Version last I checked, is not updated each time, then the price always gradually increases. If $5 is what you first payed, then without updating as in presenting the latest GoodRx Price via the coupon on your phone or printing it out, the price usually jumps up to nearly $13 and then $17 and perhaps still higher the next time. So if this is happening, always bring in the most recent GoodRx Coupon and have the Pharmacist/tech re-enter the info onto your account for the prescription(s) after scrubbing the old info and there you should have it, the same low prices continued.I like HyVee Pharmacy as they usually don't mind taking the extra step or two, which really saves a huge percentage.Their weekend hours, especially after this 'Pandemic' are much shorter, especially on Sunday, which can be pretty inconvenient, so plan accordingly.Also, as far as the 27-day period, where one must wait until they can get their "Controlled Substance" refilled, which really is annoying especially when you don't live near the pharmacy or you only have time on a particular day of the week to get it, HyVee of course follows this Law but unlike several other pharmacies, they will give you your prescription on the 27th *full day after you last Picked it up with NO hassle.I've literally had Pharmacists/Techs wh have made me wait 28 & 29 days after just so they could be analyzing and/or because they *thought they were preventing the abuse of a few "Controlled" tablets like OMG...!!This was at the Dillons Pharmacy off of Rochester in N. Topeka.Another case I remember was at a Walgreens Pharmacy by 8th & Topeka where it seems certain Pharmacists especially like to follow their own versions of the Law, which is wrong.I had a Pharmacist straight and So much more ‼️?
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December 2021 by Calvin P.
Last Sunday at the Topeka Hyvee I asked 2 employees where I can get honey. The first guy told me to ask the cashier/front people. 2nd employee didn't seem to care. Wonder if my race had anything to do with it. Normally I don't worry about such things but 2 employees not caring, ,,,,
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December 2021 by Debbie F.
If you want a covid shot from Hyvee you have to make an appointment. They said they are too busy even though there is no line of people. Making it inconvenient does not encourage people to get a covid shot and may enhance the spread. This must me a Republican store
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October 2021 by Madeline H.
I don't come to HyVee for everything, but I do come here often if my wallet is in the mood that month if you know what I mean. Also, I use their pharmacy for everything. As far as the grocery is concerned, the store is clean, well organized, and I can usually find what I want easily. They have lots of options on many different products. The pharmacy has also been a good choice as I actually started using it about 4 years ago and have only had 1 or 2 bad experiences since. They text me when my prescriptions are ready, they have a super convenient drive up window, & they always answer the phone when I call. Finally, probably my favorite thing at this HyVee (other than the pistachio muffins from the bakery) is the Caribou Coffee. I love stopping in for a latte before I do my shopping or after I pickup my prescription.
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September 2021 by Leonard Mun
nice sales I will go back real soon
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August 2021 by Brandy Lee
Hyvee Isles On-line has been a major major let down. We have attempted orders 4 different times and each one has had its issues. First time waited over an hour for my order where I had to go inside to get. Second time waited 30 minutes then was told my order would not be ready until the afternoon next day, again I had to go inside to get this information as I couldn’t reach anyone on the phone. Third time cancelled the order all together because the inability to fulfill the o
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July 2021 by Camille Drapeaux-Stewart
I was so disappointed to hear that Hy-Vee was crossing picket lines to cater people that Frito Lay is paying exorbitant amounts of money to, when they can't afford to give loyal employees safer working conditions and a cost of living wage.
