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June 2024 by Jason W.
I received a damaged dishwasher, installed on 04/17/2024, and am still waiting for them to replace it on 06/19/2024. I now know to always make sure delivery and installation are handled within the company you're buying from -- not outsourced, because they then just pass blame to one another instead of doing what's right--replacing the damaged appliance for the customer.
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July 2023 by Dawn B.
Ordered a bathroom vanity online and went to the store to pick up. Went to the customer service desk to let them know I was there to pick it up. Had two ladies both tell me different things and where I was to go. One told me to go park in the "pro" section. I assume this is the contractor pick up at the end of the building?!? I was told it would be 10-15 minutes and to park and someone would be out to load it. After 30 mins I went back inside and asked the cashier for help and he acted like he couldn't call anybody to assist me. I asked what I was suppose to do...wait another 30 mins.?!? I understand he was a cashier and had a line but he could have called a supervisor or a lead to assist me on the status of where the vanity was. Thankfully I found Tricia and she went and got the vanity for me within 10 mins of asking. I appreciate her doing so and helping us load it in the truck.
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May 2023 by Tony L.
Crappiest customer service I've ever received in a while. Don't expect them to get off their phone to help you out when they give you the things you order that are behind the counter, don't expect them to help or offer to help to get it out to your vehicle because they might break a nail.
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February 2023 by Kellee W.
Nick and Walker in the gardening section were extremely helpful. Will be looking for their help next time I come in!
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February 2023 by Jt R.
Five stars for the sales people that helped us with a refrigerator purchase a couple of weeks ago. Less than five stars for the delivery service and subsequently the 'repair' service that came after. Once we picked out a new one we were told the delivery people would call the day before delivery and then call again just before they were to arrive. That was important because we had some construction going on here when our refrigerator quit and the people working here said they would move their trucks to let the delivery have room. Anyway, no calls at all. Two guys showed up and carried the new refrigerator into our house. That's part one. Part two. After they left, I had to remove the handles that they had installed because there was still plastic film hanging out. Part three. The corner of the refrigerator door sticks up a little higher than the freezer door. Part four. The whole unit rocks back and forth diagonally. It's no where near level. Part five. It runs non stop. Always. Unless a door is opened. Close the door, it starts running again. Part six. We went back to Home Depot and complained. They said a service call would be scheduled. At least this time the 'technician' called first. About five minutes before he arrived. He said the doors are not level on purpose. It allows for the additional weight of items stored on the door. Huh? Really? Just call me stupid to my face if you think I believe that. He then said he would order a replacement for it because it should not run constantly. He also levelled the thing so it doesn't rock anymore. Not a total waste of time. It turns out Home Depot contracts out the service and delivery instead of hiring their own people. Apparently the contract goes to the lowest bidder. So, we will still shop at Home Depot, but positively will not ever, never, absolutely, positively buy anything that needs to be delivered. If we can't carry it out ourselves we will go across the street to Lowes or around the corner to Menards. Now we know why Home Depot offers free delivery. It's worth less than free. As for the refrigerator itself. It's a huge disappointment. Lots and lots of wasted space inside because of the lame shelf arrangement. No more Fridgedaire and no more Home Depot delivery. Not in this house.
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February 2023 by Brenda Reese
Always here to help no matter what department. I have a big garden and a bigger project in my family's home, the folks at HD are amazing! Anthony in appliances will surprise you with his age and knowledge. Great kid and so polite and kind!
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February 2023 by Google user
Always here to help no matter what department. I have a big garden and a bigger project in my family's home, the folks at HD are amazing! Anthony in appliances will surprise you with his age and knowledge. Great kid and so polite and kind!
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August 2022 by Deborah F.
I like Home Depot; good customer service and BEHR paint is an excellent product. Also, they have their mis-tinted paint available for purchase for all customers, unlike Sherman Williams who sell their mis-tints to a select few. Will not buy from Sherman Williams any more.
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July 2022 by Robert B.
We purchased a new kitchen sink, faucet, quartz countertop, and a new tile floor from Home Depot. The tile floor developed chips in it less than a year after installation and the sink popped loose from under the quartz counter. I called to put in a claim and get things fixed. The one start is for the utter lack of follow-up and the ability to call those who are supposed to be handing the repair and timing. That ability is non-existent. All the customer ever gets is either a phone that is not answered or a machine. Period.
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August 2021 by Connie L.
Never use home depot for kitchen cabinets!!!! We ordered them 4 months ago and have been screwed around since. We have also had to pay around 3000$ more than y estimate! Our new cupboards were finally delivered a couple of weeks ago and are still sitting in our small kitchen in boxes. Very frustrated and mad.
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January 2021 by Rachel F.
This store is terrible. They do not communicate with the customers and do not tell the customers correct time frames. When you go to pick up items, they do not have them ready. They cancel orders without telling the customer. They are beyond disorganized.
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May 2020 by Chey M.
Sadly, I had just read some bad reviews and I was shocked because the first time I had gone up there, there was a gentlemen who was very nice and I was new to picking out some dry wall and finding the right size and he was more than willing to help me out SUPER friendly and he even walked me Through the process of doing it and told me they could cut it for me or if I wanted to buy a smaller sheet and he even pointed out all the tools I would need to do it, unfortunately I can't remember his name I think he was a manager, maybe Chris??? Not sure! But probably the best customer service I've received. Now couple months later I'm going to paint over those patches and I call to the paint counter to find out process and costs, and oh lord, the guy was not interested in helping me at all, not friendly at all, seemed like he hated his job, kinda makes me not wanna go up there to actually grab my paint. The only reason I will give this place a 3/4 star is because of Chris (I hope is his name) is amazing.
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May 2020 by Gretchen H.
Normally I have been really happy with Home Depot, but I was very disappointed in their response to Covid19. Today was the first time I've needed to get a few items there since only essential businesses have been open. They did have some signs and markings for the entrance and at checkout. However there was no way for me to sanitize the cart. An employee was there and pointed me to a row of carts he said were sanitized. He wasn't wearing a mask. There were lots of employees out working on in the store. Again no masks and no sanitizer available. Social distancing was not great between employees. Some of the customers were even worse in social distancing. I had one gentleman squeeze past me before I noticed he was even near me. Only about a quarter of the customer were wearing masks Of the employees I saw, only two with masks. Both in the checkout area. There is a new hand held scanner for the self checkout, but again no sanitizer available. The employee didn't sanitize it in between customers. She also wasn't instructing the line to maintain distance. Everyone was very friendly and helpful, which has been my normal experience. However, management has dropped the ball in providing their employees and customers a safe environment due to current circumstances. Supply sanitizing wipes should be a given. All employees should be wearing masks and gloves. This is for there safety as well as the public's. Employees should have more training on how to enforce/help customers maintain social distancing, which is pretty much traffic control. Again, I feel this is a management issue. I'd say there were employees than normal (which is appropriate if given proper procedures) and very accessible and friendly. This is only the second review I've done on Yelp. I rarely review things. But the age of many of the customers and staff are . . . not spring chickens. So more vulnerable to getting Covid19 and then having complications and potentially death.
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January 2020 by Debbie F.
John -- very very helpful. called about an item and he checked to see if it was in the store. A+++++
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January 2020 by Beverley R.
I went to the Topeka, Ks. Home Depot this morning and was met by a young lady by the name of Sherry. She was so very kind and helpful to me, as I am a handicapped senior, with severe breathing problems. She stayed by my side until I was seated in a motorized cart, and was able to start my shopping. On completing my shopping she assisted me with checking out and offered to return the motorized cart to where it belonged. I'll never forget the courteous and thoughtfulness of this young woman. Thank you, Sherry.
