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January 2024 by Matthew Hartter
I am 19 years old and was looking to buy my second car. At most dealers they tried to scam me by selling me on a monthly payment and running up the price. At aristocrat everything was black and white and nothing was hidden. They didn’t try to rush me to buy the vehicle or get me on a high interest rate. I really appreciate them for treating me as another customer and not a teenage kid.
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January 2024 by Jeff S
Was working with Ben Endicott on the purchase of an M8. Reached out on a Thursday, wanted to discuss numbers on a Friday but they would not discuss price or take a deposit without a “virtual walk around.” Scheduled that for a Saturday. Did the zoom call Saturday morning. 30mins later the car was sold. Apparently the dealer was still scheduling showings/test drives when there was an open discussion happening with me. I’m sorry, I thought we were in the middle of a negotiation… Sleazy. Huge waste of my time… don’t waste yours.
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January 2024 by Marina Enclarde
Aristocrat was very easy to work with. I was able to do most of the transactions online or via text, at my preference. When I did go to pick up my x5, the facilities were immaculate. Everyone was very kind and inviting. They definitely know the definition of customer service and they practice it at a high level.
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January 2024 by Daniel Levine
Chris was great to work with, made the car buying process extremely simple and easy. Also, Chris was VERY responsive and helpful working out the deal and providing photos/ videos of the car.My family drove up from Oklahoma and he made sure the process was quick so we could get on the road to see family for Christmas in Kansas. I would highly recommend Chris to work with in your car buying process. Thank you Chris and Aristocrat Motors, we will be recommending you to our friends and family.
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January 2024 by JD Jones
Ben Endicott is extremely knowledgeable and professional. Best car buying experience I ever had. Management, financial advisor, service department is top notch. I highly recommend seeing Ben if your interested in purchasing a vehicle. ⛳
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January 2024 by Judy Rayls
I live in Wichita and recently had a day trip to Topeka for several appts. My battery was dying and I was looking at having to call AAA to have my car towed back to Wichita. But, as luck would have it, I had enough juice to drive to Aristocrat. Raymond, the service advisor, was so considerate and found that they did have my battery in stock and worked me in. In no time my battery was replaced and I was on my way! Words cannot express how grateful I am for Raymond and the Aristocrat crew. Thank you! Great customer service still exists!!
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January 2024 by Juan Balderas
Ben was very helpful and knowledgeable when helping us find a car. He was very patient and thorough in explaining the different settings and helped us set up all the features before we drove it off the lot. Would highly recommend going through this dealership as they all provided great service. Thank you again Ben!
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October 2023 by Carrie Pavlick
My advisor or coverage was perfect. Just wish service's and pricing was better or cheaper for us poor working paycheck to paycheck households and people.
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October 2023 by Claire McDonald
Great customer service from Jordan and Riley. Explained buying/leasing options that was easy to understand. The whole buying experience was relaxed, no pressure and enjoyable. Would definitely buy again from VW Topeka.
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October 2023 by Doug Klise
The staff at Volkswagen of Topeka were extremally knowledgeable about the vehicles they sold , regardless of the brand on their lot. We had an excellent salesman, Ben Endicott who was well versed and was able to provide detailed information on the car we ultimately leased. The buying experience at the dealership was top notch, no pressure and no "games " played in the process and we were given a very adequate offer on our car that we included on the sale. I would highly recommend this dealership and Ben as well, including Riley, the Sales Manager.
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October 2023 by Kelli Smith
The car drove much better after realignment, rotation, and balancing tires. I also find it easy to schedule a service appointment, communicate with staff, and pay for service before I arrive to pick up the car.
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September 2023 by Stephanie Fagan
My car needed a major repair before a holiday weekend and my previous dealership left me hanging. Melissa at Aristocrat stepped up and got me worked into the schedule. Responses are prompt and repair work is described in detail with an estimate. I feel like I'm making an informed decision about my car each time I've been in.
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August 2023 by Chris Miles
Volkswagen of Topeka did a fantastic job of locating and acquiring the exact model I was looking for. I was told by another dealership that it wasn't possible to get the model I was looking for. Taking delivery was a smooth process, my sales associate did a great job of requesting the necessary documents from me ahead of time. I did feel the dealership did not give me a fair amount for my trade in. They said it was because they would have to replace the tires. Tires do not cost $3000 and the tires on the vehicle were perfectly fine.
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August 2023 by Bret Beer
Everybody we worked with was very accommodating to our needs. We initially looked at one vehicle, which ended up getting sold the next day. However, we weren't disappointed as we weren't sure that was the right vehicle for us. Our sales rep (Emily) kept looking for us and finally found exactly what we were looking for!
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August 2023 by Cindy Jones
This is the 2nd time taking my VW here. for oil change & to address minor issues. AGAIN, they try to over charge me for unnecessary work/ for work that isn't going to be done/ This time they wanted to charge me $615 for a coil replacement! (a 115$ job). Until I questioned them. After finding I did have some knowledge. Suddenly they "found a billing error" where they charged me for FOUR coils replacements instead of 1.... SO sick of of howthese places regularly take advantage of & rip women off!!! Ots disgusting & pathetic! Sad to find Artistocrat motors is no different the others.
