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November 2024 by James Marinovich
When I brought in my 60-year-old troll doll I was told they would replace the hair missing from one patch of its head. When the Doll Cradle returned it to me I discovered they had simply moved some of the remaining hair so as to cover the bald patch. It looks really bad. Furthermore, the lady there told me to never comb or touch the hair or their patch-job would fall out! So basically I payed over $120.00 just to have the doll cleaned. Vert disappointing
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September 2024 by Stephanie Heinz
Delivered composition doll mid Sept. ‘23, was told they are really busy and could not start until March ‘24 & had to pay full amount for restoration up front. Crickets after that & I called May ‘24 for an update & was told doll was ‘in painting’ phase & would be a few more weeks. Again, crickets until I called back mid June…on this call I was told they forgot doll was there for restoration & would start it immediately. I was advised early July doll was ready & traveled the 3+ hrs to pick her up…the work was so subpar the doll does not even look the same…changed hair color, extremities not sanded well, paint is splotchy, flat out forgot to paint her eyelashes back on. Do not take anything you treasure or has a sentimental value to this ‘doll doctor’…my poor sweet doll is 85+ years old & was my mom’s. Unfortunately I neglected to read google reviews before I left my doll at this shop
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August 2024 by Sue Ogg
Connie and her staff restored my mom’s Shirley Temple doll, I was in really bad condition, I received by doll make and I was totally amazed at the job they done. She now is displayed for all my granddaughters to see! My mom would have been so happy to see her first toy and only doll she ever got as a child to look so beautiful!!! Thanks
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August 2024 by John Cena
Do not go to this place.
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July 2024 by Jill Nicholson
The Doll Cradle was going to restore four of my grandmothers antique, composition dolls. When l dropped them off, I had to pay 1/2 ($400) of total estimated cost ($800), and sign a contract that if l picked up the dolls before completion, then l would refunded only half of what l paid ($200). At the time, l thought no problem because she gave me a time line that they’d be finished in 6-9 months. As l found out today, 11 1/2 mos later, NONE of the dolls have even been started to be worked on. I have NEVER received a phone call or email that they were so very far behind. I called several times to check on the status. I was told that they’re being worked on, it’s a slow process, it’ll be a little while longer, and we’ll call you when they’re finished. In conclusion: she took my $400, over the past almost year it has gained interested, and then l received only HALF of it back, without ANY work done on any of the four dolls. Sounds like a good scam to me. After reading some other reviews, they didn’t receive any money back or if work was completed, the work was questionable…antique head attached to newer model doll, restored doll/Barbie disproportioned, and antique stuffed animal’s face cut off and sewn together, adding green colored eyes (NOT the original color). Therefore, l am blessed that l got my grandmothers dolls back and some of my money returned, from a somewhat shady company. I do NOT recommend doing any business with The Doll Cradle. I should have read the reviews and not been hasty in getting the dolls restored.
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February 2024 by Jess J.
I have lived in Shawnee for a while and didn't know about this store. I saw an ad on Facebook for the Doll Craddle and decided to check it out. The store is amazing so many cool dolls and Barbies. I felt like a little girl again. The owner was also very friendly. Will definitely be back!
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February 2024 by Kid
Run, don't walk, run away. You will be probably be cheated, just like we've been. When our family member died, leaving hundreds of dolls, many of which were in their original boxes, our family interviewed two businesses to get the dolls on the market: The Doll Cradle and M & M Auctions, both of which charged the same 50% commission (M & M Auctions did a wonderful job for our family). The Doll Cradle owner, Connie Harrell, promised that she could get five times as much as the auction house, telling us that we should let her have the best dolls, doll clothing, and antique toys, and to let the auction house dispose of the 'lesser' quality items. Like any con man, she pitches a good story, mentioning Jesus and God in every conversation so you'll 'know' she's a good Christian woman. We fell for it. She came with helpers and drove away with two enormous white vans full of dolls, and promised to have an inventory in a few days. After several weeks, and several requests for it, we finally did get a spreadsheet inventory. But it had numerous errors, which I contacted her about. She said, nope, we have to go with the inventory, and refused to fix it, even though I had photographic evidence. She also wouldn't let anybody be with her when she went through the many rooms which contained dolls, saying she preferred to work alone. Now I know why. It's been 2 years and we haven't seen a cent for the estate. She has effectively changed her commission from 50% to 100%. I don't know about you, but in my opinion, this is blatant theft. Over this period of time, I've contacted her numerous times, and she always says she's just too busy now (has a big show, or a big estate to process), and she'll send the check next month. Nope, not a single dime. So, if you are foolish enough to use her services to sell your loved one's dolls, take a photo of every single doll, don't group the dolls in their original boxes into giant boxes to make them easier to transport (she counts those as one doll instead of the eight or nine dolls that are in the giant box), make your own inventory to compare with the inventory list you may or may not get, and film her with your tablet while she is working. Better yet, just don't let Ms. Connie near you. Run away, don't walk, just run.
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July 2023 by Cheryl G.
I was wondering if you have had any luck finding the pants that belong to my baby china doll? I hope to hear from you soon! Cheryl G.
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June 2023 by Dian Castle
Connie and I made arrangements for her to view my 98 year old friend's miniature lamp collection on June 6. I was from FL and would arrive in KS on that date. She told me to text pictures of the collection to her personal text. She would respond immediately with next steps. I followed those instructions. She failed to reply. I even called her and she refused to speak with me. Certainly, that was poor business practice and a total disregard for her customer, as well as zero professional courtesy.
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April 2023 by Lacy Fristoe
Perfect place to buy presents for a girl birthday party they have it all .
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April 2023 by Evelyn Case
that place is packet with dolls. I mean packed with toys. Been around for yrs
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March 2023 by Awilda Olson
The place provides doll repair services. In addition, they have a large selection of dolls, shoes, and clothing!
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January 2023 by Lynn C.
My 85 year old mother has had her doll 'Judy' since she was 12. Sadly, Judy got thrown across the room shortly after Mom got her, and her face was cracked. I have never seen Judy whole, so when my kids moved to Shawnee and I saw The Doll Cradle, I decided I would have Judy repaired as an 85th birthday gift. I wish I had taken a 'before' picture of Judy with her cracked and peeling face, her missing fingers and toes...All I can show you is the beautiful result of her care at The Doll Cradle.
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December 2022 by Michele Yankee
Great place for doll clothes! A local treasure!!
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November 2022 by Lesa B.
Called looking for a Bitty Baby. Was told they had some. Used of course but in good shape. Went into the store, saw the doll. very cute. No packaging, no original clothes. On Line these sell brand new for $60.00 through American Girl. I asked the price for the one The Doll Cradle had and she said $65.00. I gasped and said '65 for a used baby doll'? The person there put the doll back on the shelf and turned around to walk away. Didn't say anything. I asked her to please turn around and explain why this doll more than brand new ones. She said it was 'vintage'. Well vintage means something is at least 40 years old. Bitty Baby started in 1995, so this is NOT vintage. Further she was just so rude. I did tell her that she was just being so rude, but she didn't care. She didn't care to try and make a sell and didn't care how she treated me. Needless to say, I left.
