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December 2023 by Madeleine L.
Would rate 5 stars if they were open when they're supposed to be. I get there an hour before close and the cones are already up. It's a little out of my way so infuriating to drive there and waste gas just for them to close early without notice. This has happened at least 5 times now, making the membership not worth it. Switching to another carwash.
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November 2023 by Lucas Rosengren (Luke)
Beware to other customers by providing credit card information. Came here back in June to get one singular car wash. Unbeknownst to me, they signed me up for a monthly subscription. Had a $17.99 month they recurring subscription since July that I didn’t even notice. Had to work with my bank for two weeks to dispute the charges and get the money back.
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November 2023 by Erika O.
unfortunately they only have not so smart people working here... definitely have no customer service or an idea of what that means. til today we had 4 vehicles here, memberships where many years old... cancelled due to their staff being rude, racist, dumb and bad spoken. DONT SIGN UP TO THIS LOCATION!!! we had issues with one of the tags and they literally gave us in one night two other tags for the same vehicle, claiming payment was declined, when we had proof it had gone through within a week. they were pulling up an old vehicle we had sold more than a year ago! and still managed to give us the old declined/not working tag attached to that vehicle... BOLD WHITE GUY WITH GLASSES literally told me he does not give a F*** about my membership issues and needed to pay again what was paid for 2 weeks ago! DO NOT COME HERE!!!
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October 2023 by Tony D.
I'm from out of town. Tried to buy a $10 wash. A guy comes out and tried to sell me a monthly membership. I told him I just wanted a wash and wasn't interested in membership. I was then billed $10 and the next month they charged my Visa $40 for membership. So I called corporate and they refused to credit me. So I now have to dispute it thru VisA. These guys are sooo shady. Horrible company. Would give 0 stars if it would let me!
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September 2023 by Phil Raine
TL;DR: "under new management" was not a good change, lots of better options nearby, the pictures by owner are not accurate.The full review:I have been using this carwash for two cars for years - probably going back to 2018 or 2019. It used to be called Olympic and advertised a basic $6 wash which was great if you just wanted your car washed quickly without paying more for fancy chemicals/treatments, and a monthly membership was cheap. There were other carwashes nearby, but they were all way more expensive.Fast forward to within the past year, Zips purchased them. Zips has no other locations in the KC area. Since Zips purchased the wash, either the tunnel or the brushless option have been intermittently out of service a lot. One time my car got stuck in the wash tunnel for 10 minutes, mid-wash, and I had to drive out and drive through the brushless wash to rinse the soap off. They started to change the vacuums, and ended up causing the vacuum canopy to collapse.The changes may have made it a technically better carwash, but seem to be causing major issues. Some of the brushes were replaced and the chemicals have changed, but the carwash tunnel keeps breaking down now. The vacuums look nicer, but they don't seem to vacuum as well, plus there is no shade over them now and there aren't as many trash cans. There are lots of pictures on this page by owner which do not show this carwash and are not accurate - look for ones taken by customers and you'll see correct photos.Then Zips started raising prices. At first, they didn't change the membership price for existing members. I kept expecting to get an announcement or see a sign warning of a price increase soon, but nothing was posted until one day I looked at my bank account and my monthly membership had gone up 40% without warning. That was the last straw for me, and I cancelled both my cars after 4-5 years of being a member.The good news is there are a lot of new carwashes open nearby, places with multiple locations and better washes. I'll be paying more, but after the price increase, not that much more. Zips needs to either embrace this carwash for what it was - a cheap, no frills wash - or fully invest in making this a high-quality carwash that rivals the nearby competitors.One last thing: they do this really weird thing where they put painters tape over your back windshield wiper. They have done this since it was Olympic, and I have always thought it was weird. Not why I cancelled my membership, but it's annoying to always have one spot on your rear window that doesn't get clean.
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September 2023 by Khan Dinning
I paid 20 bucks for a car wash. I get home and I have hard water spots all over my car. No one there to guide you in when you pull up to make sure you are lined up with the tracks. They took the overhead mirror down to where it was easy to guide yourself in. I had to open my car door to see that I was lined up with the tracks . My 20 bucks included a tire treatment. At the end of the wash the tire treatment didn't even activate. ?
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September 2023 by Derik S.
Scummy website/ membership service. Instant zero star.Signed up for the membership and now I'm trying to cancel and I have to navigate through every link on their website only to realize it's designed so you can't just log on and cancel. You can't spend any amount of time and cancel actually. You have to weed through their vague and ambiguous website, designed to act as a maze. I finally googled how to cancel my zips membership and it took me to a page on their website for your problems/ concerns, in which case you have to cancel your membership via phone. You have to call them if you want to cancel. and you have to have the 35 digit code on the sticker you have to put on the front of your windshield (as opposed to a camera that can read license plates). It's more secure than verifying your ID at the bank. I don't know, all the hoops you have to go through to cancel, and quality of convenience of other businesses in the same industry. It's just scummy practice. it's 2023, it's not hard to make a website with common sense in mind. Feels intentional and if someone wants to quit a car wash service, you're not going to stop them, so why make it such a pain in the ass? The website spurred this review. the poor wash quality is why I was trying to quit my service. I can get the same quality doing it myself, and I don't have to worry about my antenna being snapped off. With that being said the 10-20$ price range is probably fair, seeing as all you're paying for is not having to wash it yourself. If you're vehicle gets really dirty, this place isn't going to save you any time or money.
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September 2023 by Dave Smythe
Had been happy with the price, quality of wash until the rollers broke off my rear wiper. After initially taking responsibility for not putting the usual protection on the wiper, they refused to compensate because my car was 7 years old. Never going back.
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September 2023 by Piper W.
Do not go to this car wash!!! They will scam you and charge you for a membership you never even sign up for. $40 a month is what they're trying to charge me for some thing I did not buy. They are also very rude and trashy.
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September 2023 by Angela Orozco
5 stars down to 1 starHad my membership for over a year now and I'd recommend going to spend your $ at a better car wash. I was paying $21.99 which for what you get here is a lot and out of nowhere I'm being charged $27 for the same service if not worse. Every other time I want to wash my car, the tunnel is closed. Their new vacuums barely work and most of them are held together with duct tape. They close the carwash before the closing hours listed online. Been meaning to cancel my membership every month but I always forget. I will definitely be cancelling before I'm charged again.
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September 2023 by Greg Cheney
It used to be good when it was locally owned. Now it's broken down more than operating. I have 3 cars signed up and they're charging as much as the better car washes in the area. It's been broken down 3 of the last 4 times I went. Cancelling all tomorrow. Don't waste your money!
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September 2023 by Marisa
The previous owners are the reason it had a 4-5 star rating. Since they sold it to zips, quality has drastically declined while the price has increased. There is no reason to give this place any business as the wash isn’t worth the price and there are plenty of other car washes in the area that maintain a better quality.
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September 2023 by Spp9q3 F.
I bought the membership to use the auto car wash on my way or from work at night... it's been off for months with 0 warning from the company. Multiple times I've gone to go through the regular car wash and they have had cones in front of it as well. I drove out of my way multiple times to see cones in front of the only working part of their car wash- with no warning. Trying to cancel the membership is so complicated it should be investigated by the government.
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August 2023 by Janelle PFANNENSTIEL
First time I there and did a great job on my car! The man guiding me into the wash was very helpful getting the car in the right way. Haven't done this kind of car wash very often. Will be back ?
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August 2023 by Rodney Skaggs
Like others said, this used to be a great carwash. The wash is always broken down, the 2 brushless washes have been down for months and the main tunnel seems to be down every other time I drive by. They also advertise to be open until 8pm, but I drive by at 7:35pm and the cones are already out. They upped the monthly price and didn't notify of the price increase, just noticed it on my CC statement. I decided to stick around in hopes things would get fixed and get better, but finally after a 30 minute call was able to cancel the membership. It's a shame.