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February 2024 by Dave Kepper
I highly recommend Lutz Plumbing.Technician Blaine Morrell provided excellent service. Even when there was a minor item initially overlooked (life happens), they addressed and resolved it quickly (which is the best one can ask for).I value buying local. The fact that Lutz Plumbing is 4th generation family owned, and has been serving the Kansas City market for over 100 years, means something to me. Lutz Plumbing will continue to be my plumbing company of choice.Well done and thank you. ~Dave K.Service: Plumbing leak repair
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February 2024 by Jordan Boyd
I contacted Lutz Plumbing for a water line replacement. From quote to completion, Austin provided excellent service. He explained in plain words the process and how this issue would be repaired. When it came time for the work to be performed, his team did an amazing job. Both in terms of the finished product, and also keeping me informed as challenges arose during. Despite potential set backs, Austin worked through it certainly saving me in unforeseen costs.I cannot esteem Austin's work ethic and personability enough. Austin and Lutz plumbing have won a customer for life. If you have a job big or small, give them a shot and I'm sure you'll be as satisfied as I am.
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February 2024 by Deanna Campbell
Cody was professional, timely, efficient and communicated well. I understood what was wrong, the service to be provided and the fees. Customer service was great also. Highly recommend.
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February 2024 by Matthew Yos
I know that inflation is high but charging $826.33 for 45 minutes of work is ridiculously unreasonable. It felt like a rip-off. All they did was disconnect an old existing gas fryer and move it out of the way then put a new gas line and connect a new fryer back on. I asked them to light the pilot light to make sure it works properly but they were struggling with that. So, I eventually had to do it myself while showing them how it was done. After they took my payment, they sat in their truck in the parking lot for an hour. I wonder if part of my payment paid for their break time. I am never going to use this company again going forward.
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February 2024 by M Emert
Cody Hazlett, master plumber at Lutz Plumbing, and his associate did a great job of solving an old plumbing issue in our home. He is easy to talk to and offered information without pressure. They did a quick and thorough job of assessing the leak, replacing a toilet and they cleaned up thoroughly. I highly recommend this team and company.
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February 2024 by Jay Miller
Hunter Smart was personable, outgoing, and went out of his way to explain things to me in detail. I would highly recommend him to anyone who needs a plumber! Lutz is great!
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February 2024 by Angela Petersen
Professional, kind, not pushy in anyway. I definitely will use them from now on. Actually, this is my 3rd time. 3 different issues. EXCELLENT GROUP TO WORK WITH
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January 2024 by Michael Heaton
Great service from Hunter. Very professional.
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January 2024 by Michael Teska
Lutz was quick to respond and make the repair. The repair was professional and complete. The repair took less than an hour. The labor rate was not clear on the invoice. Estimating parts at $64, leaving the labor, etc. around $346/hour. Yikes.
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January 2024 by Erin Bruns
Hunter came in and fixed the problem so quickly. He was professional and personable. Thank you!
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January 2024 by Client Care Office
Lutz is the best! I called with a commercial hot water heater job. Not only did they beat another company's bid by $500, but the labor warranty is better and it was installed it the next day. Everyone on their team was super helpful and nice.
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January 2024 by Robert Unell
Lutz Plumbing just completed a project at our home. Willis was excellent to work with. He was kind, knowledgable and patiently answered all our questions. He's the model for outstanding customer service!
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January 2024 by Missy Hickman
Hunter was on time. Personable. Knowledgeable and very helpful. Highly recommend. He even called the next day to check on the situation. Great service
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January 2024 by Diane Gadd
Hunter did an outstanding job, clear details of what needed to be done and then confirmed what was done
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January 2024 by Michael Wolf
Technician, Hunter, was fantastic. He was courteous, prompt, efficient and was very helpful. He resolved our issue and did so in a pleasant manner! Definitely would use him again!
