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April 2023 by Rob M.
Just want to give a shout out to WAYNE! He helped us get some great shelving units for a shed we are making. Terrific guy and a credit to your store!
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October 2022 by Susanne K.
FPO has a project that needs 1" pine dowels. No one Home Depot location had enough stock and apparently inventory transfers don't exist anymore. So, we've been to two HD in two days, three times, Miriam once and Shawnee twice. We came to Shawnee to pick up nine pieces last night. Came back again today because the HD POS system is wonky and assigned the same sku to different products so they sold the wrong type of wood. Talking with a lumber employee, he tried to help but had to call his manager. Her reaction was, the inventory is mainly managed by the vendors, it could be different stock based on area, and a couple other excuses that I eventually tuned out. The end result was,"Sorry, we don't have what you're looking for." The end. Now we're on our way to another Home Depot that may or may not have what we're looking for. Why drive to find out? Because dealing with Home Depot on the phone causes worse aggravation than a field trip to Olathe.
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September 2021 by Michael C.
I call ahead to check availability (cause I'm a smart guy). This is the first ever customer service representative who has CALLED ME BACK to tell me the product actually was available. I wish I had her name, but thank you and well done.
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May 2021 by Pat C.
maybe all of the home depots are bad, but this one seems below the standard. I stopped for a few things I was sure they had, but they didn't. there was no help to be found There was no one at the cash registers. I left the cart with the few things I found and walked out, never to return.
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March 2021 by Anita C.
(1st review of 2021)This review is for the online ordering & curbside pick up. First of all, you definitely need to remember to check that all the items are from the same store. I almost forgot to look & almost placed the order w/ more than 1 store & a few ship to home stuff. That would've put a kink in my project & it woulda taken me outta the way for the 2 different stores. Ordering online does have benefits cause I don't need to go into the store especially during the pandemic. There are some items that aren't stocked at some stores. I guess that it depends on demand & if the purchaser for that store deems it cost effective to stock it there. I did find several items I wanted wasn't stocked at the Shawnee store, but they did have a good substitutes that was in stock. They have secured check out on their website or you can pay thru PayPal. I like to pay thru PayPal since they deal with any issues you have with a purchase. After the purchase is made & you select curbside pick up, they send you an email confirmation of the order. Once they pulled your order they send another email confirming what items have been pulled & that they're ready for pick up. I went to the designated area for curbside pick up & by using the app I checked in informing them I'm here, which stall # I'm in, the style of car (sedan, truck, etc.), and color of car. It takes a little while (this time was about 10 mins) for them to bring out my order. The guy was polite & helped me load my stuff in my car. Pretty easy & less stress than going into the store & roaming around lookin for the stuff you need. This online shopping & curbside pick up helps a lot if you know what you want & don't want to waste time going into the store. Gotta try it out & lemmie know. A Hui Hou!!
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December 2017 by Repha Titus
I am 74 and my husband is 77. We went to buy 6 bags of mulch. We were told unless we bought 15 bags there would be no one to help us get it and load up. We ran into one of your nice customers who helped us. We will be purchasing our lawn and garden elsewhere definitely not home depot