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January 2024 by Karen Horseman
Went online and scheduled an appointment. I received 2 confirmations on day and time. Then day before my appointment I received notice that it had been changed to another day and time. Then when I showed up at my appointment they were obviously not going to get to my car at my schedule time. Took 6 hrs for alignment and 4 tires.
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January 2024 by William Cunningham
Spoke with Todd about a ball park estimate on brakes and rotors, refused to give a price. Demanded I come in and pay 25$ to receive a quote after inspection. Inspection price wasn’t a problem. Customer service was just terrible. Very rude and unprofessional.
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December 2023 by Nikki L
Terrible. Horrible. RUNNNNNNNNNNPlease if you could, do not come to this location. There are many other Firestone, even Goodyear is near. I have made an appointment online and dropped off my car 9am. I waited till 1:47pm to give them a call, they said will get back to me if they find out issues. Waited again for another good 3 hours. I gave them a call again at 4:17pm (finally someone answered the phone after a few missed call). "Any updates on my car". NO they have not even started to work on my car. Ridiculous. Then I asked what's the different between make an appointment and come in without an appointment. Replied "online appointment only for drop off". It even gave me an option "afternoon" as pickup preference.Now, even if they pay me to go back. I would just stay away from this Firestone. This is a second time this Firestone has given me disappointments. PLEASE GO SOMEWHERE ELSE!!!!!!!!
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November 2023 by Awndia Thomas
Horrible, don't go to this particular Firestone. They lie and scam you out of money. They claimed to fix my car yet never even ordered the part until a week later. They only ordered the part because the same day I got my car and paid almost 3,000 dollars, it broke down, not even a mile from the shop. They had my car for a month and stopped answering calls. Got fed up and asked for a refund. I had to tow my car to the dealership in which they told me they took fuses and relays out of my car and didn't put back the original part. Now I have to wait 4 to 6 weeks to get my money back. I have always had good experiences with firestone and why I intrusted my car with them, but this one I say stay far away from. The management needs to change he is horrible.
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September 2023 by Andrew Phares
Great experience so far. My car's alternator crapped out on a Sunday. I dropped it off same day, and they were very up front that they were short-staffed, but they would be able to get to it the next day, Monday. Got a call Monday afternoon to inform me of what the problem was, quote the fix, and I could have picked up my car early Tuesday morning if I hadn't had to wait until after work. Overall, great service.
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August 2023 by John Kuestersteffen
Car has been back four times check engine light is still on was told to drive it two weeks bring it back if light is still on they are willing to work with me but getting exhausting
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August 2023 by John Fetzer
Should have read all the 1 star reviews. Terrible customer service experience. I called and scheduled an appointment to have an alignment done on a Saturday. We dropped the car off the night before. By Saturday at 4pm I hadn't heard anything about the car, so decided to call. I spoke with Nick who told me he was waiting on a diagnostic technician to drive the car. Fast forward to 5:55pm and I decided to call back since they closed in 5min. I talked with a lady who confirmed that no one had looked at the car yet. She said they could look at it on Monday. I said wait, your hours say you're open Sunday, no one can look at it tomorrow? She said no because they only have one technician in and he's working on an engine. I said ok can you just lock the keys in the car and we'll pick it up tonight. She said she was having a problem with the computer and couldn't do anything with it right now but I could come back tomorrow (Sunday) to pick it up. So that's what we did. In summmary, we dropped our car off Friday night for an appointment we had the next day, they were not going to call me at all to update me on the status or that they wouldn't be able to even look at it until sometime Monday, and then couldn't just put the keys in the car for us to get that night. They may do good work, but the customer experience was so bad we never made it to that point. Can't recommend this place at all.Services: Tires
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July 2023 by Taylor Clemmons
"diagnosed" bad head gasket, told to go to Ford dealership. Went to Ford, they said nothing wrong with head gasket, issue was resolved. Not sure what the problem ultimately was, but Firestone seemed fine taking my money without doing any actual work. Instead they gave me a diagnosis I could have pulled off of google. So I paid 2 diagnostics when in reality I needn't have paid any. Don't go here.Update: It's been nearly 2 weeks since providing 'customer care' with my information with the promise of hearing from someone within 1-2 days. Maybe they are overburdened with customer care requests; that kind of speaks for itself, huh? Again, do not go here.
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July 2023 by Fabian Almanza
They take your money and they even work on your car I got ripped off for $127 by this location they did nothing and they don't care either don't take your car here go to big O tires I had to pay big O tire to do it right and they did thx for taking my money and not doing anything firestone now I want my money back
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July 2023 by Sherrie Jones
It's been a week since I dropped my car off no one called me have to call myself. To find out what's going on should have just waited and took my car to my regular firestone who put in a new radiator in 2 days an I was back driving myself to work... Can I just come pick my car up so over it?????
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June 2023 by Loris King
Brought my car in for an oil change and tire rotation but also let them know I was hearing some noise from the front end. As a woman, I am well aware that mechanics typically try to make money off our lack of knowledge and they could have easily tried to scam me into replacing the parts but instead let me know that although it was annoying, it was not unsafe to drive. I’m a repeat customer specifically to this store because for the first time ever, I trust the employees to take care of me.Services: Tires
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June 2023 by Elizabeth Dillon
I have used Firestone for all my vehicle maintenance (other than oil changes) for the past 13 years. My experience with Nick at this location has made me reconsider. I called the location after hearing nothing for 7 hours after dropping off my car. I was lied to several times over the phone (not when I dropped off the vehicle, which I've confirmed was also with Nick) about the date/location of my dropoff appointment, about how long it had been since if had my car in, told that one of my issues was "body shop work" which turned out to be incorrect, and was bullied over 4 rapid-fire phone calls of me suggesting different, obvious locations in a car to check, into having them remove my wheel locks because they couldn't find the wheel lock key, which I insisted was in the car and found in 30 seconds on the passenger side floor after picking up the vehicle. Bad experience overall & wont be recommending firestone in the future.
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May 2023 by Israel P. (Izzieboo)
my only complaint Is that I had to go back for my tires to be balanced when I had them rotated using my warranty. u would think that they would have done that without having to be asked. other than that I have no complaints
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May 2023 by Allan Maldonado
Problem solved. Nick was very helpful and was able to fit me in on his busy schedule! Mechanics are very professional and take care of my vehiclesService: Wheel alignment
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April 2023 by Tony Mora
They couldn't find our information for the tire warranty. I had to pay for a whole new alignment warranty and had to go back home. Find the original one i already had, come back to get a refund, and the manager did nothing to compensate for wasting my time that it wasn't in their system
