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January 2024 by JP Gabrielson
First time going to Donovan’s. (It’s only been around for nearly 87 years). Extremely professional, knowledgeable and fair (which is difficult to find in vehicle service shops from my experience). 4th generation owner/operator. I will not take my vehicle anywhere else now. They had one chance to convince me to do business with them and they succeeded. Personable and friendly. Felt like an old fashioned service station (in the best sort of ways). Thanks for the great experience. My truck is running perfectly now.John
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January 2024 by Alex Martinez
Beware of this towing service. My son had a small accident and they refused to release the vehicle when we went to pick it up and added $500 worth of charges for a simple tow from Metcalf i435 to their shop in Shawnee. From Saturday morning to Monday, we were charged almost $500 and were forced to pay in cash.We choose to use them after the police department called them when they arrived to the scene. We provided a tow slip that clearly stated their were no holds on the Vehicle and they purposely held the car to charge additional storage for two more days.The lady lied to us and made up some story about a city ordinance in place that would not allow us to pick up the vehicle without an notarized affidavit, which was a total lie. I looked up the city Ordinances and contacted the Overland Park police and confirmed with an officer that this was NOT true.The lady their was rude. Once again lying to my son when he arrived stating she had advised me we had to pay with Cash and it was exact amount because no change would be provided. So they refuse to take charge cards, but carry no cash to provide Change. I WAS NEVER ADVISED WE HAD TO BRING CASH AND THAT CHANGE WOULD NOT BE PROVIDED.Dishonest all around and terrible experience. Is this what you really want to deal with after having to deal with an accident that is already going to cost you money.You want an honest tow service that you can trust and feel will be helpful during an already stressful process.If you ever get into an accident, know that as long as you are not being arrested and your car is not being placed on hold by the Police, you have a choice of tow service.If you want an honest and courtesy service that doesn't use your accident as a way to take advantage, I would highly suggest that you steer clear of Donavins tow service. We have plenty more to choose from that actually help their customers instead of taking advantage of people needing help.
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January 2024 by Shauna Whiting
This was my first experience here, after being recommended. I was in and out in less than 30 minutes with a new battery. They were friendly and super efficient. I will definitely be back!
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January 2024 by John Sansing
The staff is very professional. I had my brakes and rotors replaced here. (Works great) They are great at fixing pretty much any car problems you have at a affordable price. 5 stars for me.
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January 2024 by Pam Kedish
Personable and honest. They have had multiple opportunities to sell me something I didn’t need and they have always told me what I should and shouldn’t do. I know they’re doing great work and being honest. I feel they prioritize the relationship, then the business which is a rare treat in business today. 100% recommend.
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January 2024 by Mariah Barrett
Been recently taking my husband and I’s cars here since they give us the most reasonable quotes on service. Every time I come in it’s always friendly service and they get straight to the point on what needs to be done with our vehicles, never any b.s. Made them our official mechanic now in the city. Never been more satisfied when it comes to car maintenance. Thank you all!
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November 2023 by Vicky Guess
You can trust Pat and John to walk you through your car's maintenance and repairs. I've never had anything but friendly, respectful service. Highly recommend!Service: General repairs & maintenance
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October 2023 by Robyn Tomlin
Only place I trust to work on our family's cars. Knowledgeable. Honest. Great customer service. I tell everyone who is looking for a good mechanic ... there's only one number you need ... Donovans!
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September 2023 by Gary ben
We were sensing something was not right with the brakes. This place was recommended so we set up an appointment. It was going to be a 2 week wait but that is due to today's economic climate. That is just the way it is today. But we were asked to bring the car in the next day for a test drive so that they could get a better idea of what was wrong. Two weeks later, we had the front brakes done! They informed me of pricing before the work started and the time needed to complete. Car runs great. Thank you Donovan's!
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September 2023 by Vivian Murphy
Better than a husband! Ladies, has your husband left you for " greener pastures" ? Do you feel abandoned and alone after being replaced by a lower class model? Try Donovans auto repair shop as an A+ replacement for the old geezer. No question about it, this shop takes care of you and your car. They are excellent, they CAN BE TRUSTED and they don't complain about how you drive or what damage you did to your car. There is no argument, because they get the job done with a smile, within reasonable cost, within a great time frame and they do not ever cheat on you. I highly recommend Donovans for all your auto needs. And if they can't do it, they will offer you other solutions. Don't waste time with anyone else like I did. Go to the pros and leave the sorry losers behind.Services: Auto windshield repair
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September 2023 by Mike L.
I love this place and I'm really glad we found them. my daughter goes to school up there and we live in St. Louis. it's so nice to have a mechanic that we can trust to take care of her car.
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August 2023 by Joseph Hicks
Love the work that Donovan’s Service does for my truck. They are reliable, hardworking, and honest individuals. I recently went in for a big service. The dealership quote was a lot more expensive than what Donovan’s charged for the honest work, parts, and labor. It’s nice to be able to save a bit of money and receive a quality service. I know Donovan’s Service stays really busy and schedules appointments a few weeks out. Definitely, worth the wait to get my service completed. Thanks!
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August 2023 by achoops3
Major brake issues that they couldn’t find. I’m frustrated as ever after 3 mechanics pulled a fast one on me for $5,200 and John here at Donovan’s service after me asking to cancel my appointment says “no problem I’ll get that cancelled” - I own a company and would do my best to say “how can I keep your business and make this right with you” but not here at Donovan’s service. To respond to your below message: you are getting vans mixed up here John. Sadly you’ve seen multiple vehicles of mine. I had a mechanic look at your work from your invoice and 3 items were never done. John said “what do you want to get out of this” - he didn’t say as you mentioned “what could we do for you” there’s a large difference. I would of insisted on helping without asking. But that’s the difference in ownership. You guys treat your customers as numbers and I treat them as people. You have enough business to care if one is gone. “Honored my request” hilarious.
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August 2023 by Vivian B.
This business is beyond honest, reliable and amazing! I cant say enough. Today I thought i needed brakes, they had checked it a few months ago. But at my cars exam today John said Not yet!!! What mechanic shop does that? Checked my car over so carefully and gave me a thumbs up. I am shocked to walk away with a 24$ check up fee and brakes at another 10,000 miles! Im newly single and my former husband did all my car work. Id take Donovans TLC over the former, any day!!
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July 2023 by barb fowler
Donovan’s Service is the best around. Honest great service as their family has always provided. I would not take my car anywhere else. Ten Stars!Services: Auto engine tuning