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December 2024 by Kimberly Scott
Daily terrible experience at the pharmacy!
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October 2024 by Shawnee Riggins
DO NOT USE THEIR PHARMACY!
My son is diabetic and accidentally dropped his insulin vial and it broke. Spoke with his doctor and they said the pharmacy can call insurance to get an override on the medication once a year for incidents like this. Not only was the woman from cvs pharmacy that I spoke with on the phone rude but she also hung up on me. She told me it was my responsibility to call insurance. Insurance said no we need to talk yo the pharmacist. I called Childrens Mercy to ask them for help cause this CVS was refusing to help or call my insurance. The nurse from children’s mercy was also pissed and shocked after she spoke with this CVS pharmacy and said “I have never had this much trouble with a pharmacy before.” They told her they could try to call insurance again but was betting they wouldn’t allow it. They never called. Transferred all my son’s medication to Walgreens off 75th and guess what? They called my insurance and got me a vial of insulin that night. This cvs almost put my diabetic son in the hospital because they wanted to be so damn lazy and careless. I will NEVER go back to a cvs again after this. Absolutely insane.
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August 2024 by Cheryl Brewster
Horrible experience, this should be a negative number review if possible. Was there at 11:45am to pick up online order. No one at front desk for a good 10 minutes. Went to my car and called store number, finally got an answer that Yes there was someone back at front. Went back in to have clerk look through every package to tell me my order wasn't there. I was staring at it the whole time and had to point it out to her.
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June 2024 by Paige Watt
I had an amazing experience at the CVS location in Shawnee, Kansas on Nieman Road. I was in a time-sensitive situation where I needed a large printing order for a charity event within a very short deadline. Cheryl, the store manager, stepped in and took charge of the situation. She kept me informed every step of the way and worked tirelessly to ensure that the signs were ready on time.
Cheryl's dedication to providing exceptional customer service was truly remarkable. She and her teammate Brandon even stayed late after closing hours to make sure the signs were printed and ready for me. Their willingness to go above and beyond to help me out in my time of need was truly appreciated.
I cannot thank Cheryl, Brandon, and the entire team at CVS Shawnee enough for their outstanding service and support. Their commitment to customer satisfaction and willingness to help in a pinch have earned my loyalty as a customer. I highly recommend this CVS location for anyone in need of reliable and exceptional service. Thank you, CVS Shawnee, for your exceptional care and dedication!
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March 2024 by Danielle Owen
Spent the past 2 days fighting with a nationwide discount card system outage. Have to press 5 buttons and ask to speak to a pharmacist twice before being transferred and left on hold for more than 5 minutes each time you want to speak to them.
As I’m on hold to get them to cancel a prescription they ran as picked up when I did not pick it up, I drove there and was still on hold while I stood in a line with nobody in front of me. 41 minutes from the time I started the call to the time I hung up when an employee spoke to me in line.
Whatever you do, go to any other pharmacy instead. Do not use CVS. Hyvee was ready with my med in 15 minutes and I spoke to a person on the phone 30 seconds after pressing 1 button every time I called.
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March 2024 by jimmie cottrell
Only went here because I forgot my meds, and my wife called them in for me. But the tech that helped me was a POS, and she needs some training on customer service. She was straight, TRASH!
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February 2024 by S S
Vitamins, cold and flu medications, pharmacy, snacks, greeting cards, make up etc.
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February 2024 by Janet Grismore
CVS IN SHAWNEE They work REALLY HARD!! And sometimes with very few people. Gotta know this, thank you for getting me my antibiotics today so quick!!
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January 2024 by Tricia Ebert
Sadly, the staff are just too busy to care, listen to client issues, or answer phone. I had insurance change and asked them to bill under that. I had name change too and asked for update. They continue to bill other insurance even though i ask for new one to be used. They are too understaffed, busy, and chaotic to care and made me feel like a problem they did not want to deal with. I am beyond disappointed by this location.
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January 2024 by Brandon M
Can't ever get any customer service, neither in store, nor over the phone. Something is always broken, drive through, doors, pretty much something all the time. Worst location in the area.
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December 2023 by L Michelle C.
Just moved from Prairie Village a few months ago. The CVS at Corinth Square was great. Now using pharmacy at CVS in Shawnee (Nieman Road) and it is unbelievably bad. ALWAYS late getting scripts filled, can't find them, etc. I strongly urge anyone thinking of switching to this pharmacy to GO ANYWHERE ELSE. I will be.
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December 2023 by Sarah Maxwell
It says 9pm closing on Google maps, but they close at 8pm ????
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November 2023 by Dylan DeBord
I come to this CVS often. I waited 10 mins for my prescription. This isn’t bad, considering I picked it up at 7pm, just before the line picked up. The pharmacy tech who helped me pay for my prescriptions was nice. I never have a bad experience at this location!
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November 2023 by Ellsworth Jeffries
Wish it was possible to leave a zero star review and I’m going to echo what others have already stated. This place is awful, every time I go to pick up a prescription, it’s never ready and I do mean every single time without fail! It’s not just this CVS, this is a company wide issue, it’s just awful. You get the wonderful message that your prescription will be ready after 2 PM, I go the next day and it’s still not ready? 24 hours after you told me it was going to be ready! If I had a dollar for everytime this has happened to me, I would have a ton of dollars! Avoid at all costs! Unfortunately for me with my insurance etc.. I have to put up with this silliness. The place is dirty, your prescription isn’t going to be ready and the employees have no concept of customer service
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November 2023 by Eric
Hire more staff so you can answer the phone. On multiple calls on different days it just keeps ringing and no one answers. If you can't retain staff, offer more pay or benefits. I'll be transferring my prescriptions to another location.
