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March 2023 by Stephanie Davidson
I have been very unhappy with Brad Henry, after my agent of 20+ years retired Mr. Jorgeson, what a great agency Craig J had built and great staff. It is very difficult to even get an opportunity to speak with Brad, have to make an appointment even to have phone call with him and that takes a week. I have complained to Brad about this issue before. I just called in today, 3 times, and each time I was directed to the 800 customer service. In fact when I called in it asked what I wanted and each thing listed would make me go to the 800 customer service, not even an option to speak directly with the office or leave any form of message to get a call back. I am very frustrated and get stressed every time I call into this office. All I wanted to do was ask a question about my auto insurance, I have 4 cars, 1 house, 1 bus, and an umbrella policy. Since Brad took over my policies, with no work to earn my business, I feel he feels that he does not need to work for my business and or commission and I am just free money that he got to put in his pocket. When will American Family customer service come back.
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March 2023 by Troy Cook
Brad has been awesome to work with. I had a pipe burst in the basement and Donna was great throughout the process. Thank you.
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March 2022 by Chad Spoor
Great pricing, but ultimately it’s the awesome service that I’ve received. Brad and his team are responsive and have all the answers.
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March 2022 by Isaac Hodges
Choosing an insurance provider can be such a mindless decision, but actually being taken care of by a company and an Agent like Brad Henry, seals the deal for my family. We know that we are important to them and Brad's attention to our needs and transparency in service means we will be life-long customers (as long as my family stops getting speeding tickets!)
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March 2022 by Brandon Lewis
Have been dealing with Brad and his agency for a while; they've been very responsive and helpful whenever we have needed their work. 100% recommend.
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March 2022 by Alyssa Spoor
Brad is great to work with! He's very responsive and shares useful tips that help my husband and I make informed decisions about our insurance.
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March 2018 by Jackie .Byars (Jackie Byars)
I love American Family Insurance and Brad Henry's agency! American Family has new home & auto products and the rates are better than other carriers (most of the time) without compromising coverage. Brad is great at keeping in touch with his clients and I love the client outings!
