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December 2023 by Margie B.
Shawnee Ks - the manager in this store is amazing. There was a "Karen" in there today who shoved past other people to get to the manager and the shopper was obnoxious. Rosie, the manager, was calm, professional and gracious and resolved the issues. I would not have been so polite but the store was crowded and I'm sure she was trying to keep things from getting out of hand. This manager could easily be in charge of a training program for new associates. She was a Saint. The other employees were also incredibly pleasant and helpful. Extra big shout out to Kati who continued to smile and help people. Love this store!
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December 2023 by Peter J.
I hate to write this but all bath and body works stores should be consistent. I shouldn't have one store telling me one thing and another store telling me something different. I used to work for the company, so I know the general basics of the return policy. I got an older candle as a gift, and since I didnt like the scent I came in to exchange it. The associate didnt do the exchange for me due to it "being over a 90 day old candle". Ive never heard of this new rule before so I looked up the return policy and couldnt find it. However I admit I didnt look through it thoroughly so I called another store and they said that this store SHOULD HAVE done a exchange for me as "no receipt" and taken my ID (this is what i figured would happen too). So then after being told this by one store, I go back in to this store for them to say they'll only give me the lowest price of the item. So i just went to the other store and they did the exchange in 2 minutes, no issue. I don't want to be a Karen, but all stores should be consistent. If you cant exchange "older candles over 90 days" then all stores should be saying that. I shouldn't have to waste gas to go to the store that will. And if one store is saying they'll do it, you'd think the store saying the wont do it would just do it to make the customer happy and not have the customer drive around town. Its a bummer knowing my local store doesn't follow the same exchange policy that I've know for years. Im not trying to exchange a fully used candle, I'm just exchanging a gift that didn't spark my liking. This shouldn't have been an issue unfortunately.
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December 2023 by JManFan
Seriously the products are great and the staff is super helpful. Love the buy online and pick up in store option. Nice to have close to home.
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December 2023 by Marlene Wise
Great store always helpful and friendly
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December 2023 by Melissa Hassler
Stephanie is AMAZING ?
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December 2023 by Stephanie Wise
BEST BATH & BODY WORKS IN KC!
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December 2023 by mikaela
Rosie was very rude! Heard she was the store manager, can’t believe someone like that has that position. She was very short with me and kept interrupting me whenever I tried to talk. As customer based as BBW is, I sincerely hope they rethink their staff.
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December 2023 by Sarah Hyde
So nice to have a B&BW close to home! Staff is friendly, and they have a surprising amount of inventory.
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November 2023 by RNJ012011 rnj012011
The staff is very poorly trained or are Racist, customer service skills are lacking and they make you feel like you are inferior to them because they seem like they own the store and have the burden on their shoulders when it comes to a simple exchange or return. Their defective product and have to deal with their misbehavior in store was very unacceptable. I would hope this store shuts down as its a disgrace to the Bath and Body Works chain where I spend hundreds of dollars yearly.
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November 2023 by N S
Specifically judgemental Jen and Rosie do not have any customer service skills. I would never treat a customer the way they treated me! Learning to check in and out customers doesn’t make you an exceptional worker. It’s how you handle different situations. I would not even give them a star if that was an option! And will make sure to escalate this matter to their regional team.
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October 2023 by Adam Bartley
My wife and I visited this place today and we are so glad it is close to home! Everybody in there was so nice and friendly I highly recommend this place to everybody!
