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March 2024 by Marla Hincks
I have been taking my cats to this location for almost 17 years. The staff is so compassionate! I had to put my sweet cat down yesterday and they held her and gave her treats all day until I was able to come in after work. That meant the WORLD to me. They cared enough to give her last day the best day! I was able to come in a say my goodbyes in a private room for as along as I needed to. I wish I knew the girls name who helped me, but she was outstanding!!! She not only comforted me, but my sweet Bella too. Thank you for being amazing! ❤️
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March 2024 by Debra Ethridge
They take great care of my dogs
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March 2024 by Connie heller
Banfield Shawnee has the best team for my fur family. Thank you, Donnie
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January 2024 by Brandon Perez
I like to take my dogs here because it's convenient for me, although I think since it's a bit "corporate" maybe in the sense that I don't think I've ever seen the same vet more than once. Friendly staff
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January 2024 by A Spoon13
Dr. Long and Dr. Krogh is fantastic. The front desk could use some manners to make someone more comfortable after a pet passes. They tried so hard to save my cat coco. Dr. Long goes above and beyond for her patients, and patient calls to owners. Thank you, banfield.
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January 2024 by Cassie Shiflett
I’ve been coming here for roughly 5 months with my puppy. Everything started fine, no issues. However there have been 3 separate bad experiences in that time and considering I only have brought my dog in 8 times, it’s enough for me to wish I hadn’t agreed with their wellness plan and will be going to a different location from here forward. The older receptionist, Elma, has consistently had a bad attitude and is never personable or polite. While I was sitting in the room waiting for the tech to come in, I could literally hear her talking trash about me and complaining because I was a few minutes late and (due to a technical issue with the Banfield app not updating a reschedule the day prior) that I was 30 minutes late and still expected to be seen - which was not at all the case. After dropping off, I politely confronted the behavior telling her that I could hear her and that she should be more considerate. To which I got “okay thank you” in a just as rude tone. I have worked at a veterinary clinic, I have had issues with clients, I understand things can be frustrating (especially if you make up a false narrative about a person), but if there is a place to openly talk s*!t about your clients, the reception desk is not the place.The actual clinical staff is great. Good vets, good nurses/techs/assistants and clear pricing. However, I will no longer be coming to this location.
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December 2023 by Jackie Atkins
Great place for care of my dog
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December 2023 by Selena C.
We love this Banfield on Shawnee Mission Parkway!! Our favorite is Kelcey!! We just love her! We have been bringing our pup there since he was 6 wks old. He’s almost a yr. We have never felt misunderstood and have always felt like we can ask them anything! And our dog has always been welcomed and loved on! Plus, because of the way they treat him, he loves going! Weird, I know. But he’s always happy to see them!!
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October 2023 by Tammy Wood
Came in to ask a simple question about a bandage to put on my dog's neck. The attending vet was very short with me and waving your hands at me saying that she couldn't give me advice because I didn't bring my dog there. All I wanted to know is if I should cover a wound or not! My dog had already spent all day at emergency care and I just needed a simple question answered and she was snotty and rude. I understand your policy about not giving advice, but you don't need to be rude to customers and treat us like a bunch of idiots .Good luck with your business!
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October 2023 by Kaitlin McFadden
We've been taking our cats here for as long as we've lived in the area (about 6 years) and they always receive excellent care. The staff clearly loves animals and are very professional. We are grateful for the care they provide for our kitties!
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October 2023 by Ailen Salazar
Very kind understanding staff and I appreciate there help and patience with my dog stitch.
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October 2023 by Barbara Benton
They have really disappointed me from my past experiences. I'll avoid them now
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August 2023 by Erin
Nothing but gratitude and respect for this team. They are so caring, give exceptional service, and embrace the grind in such a demanding & emotional line of work. Thanks Banfield Shawnee!!
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August 2023 by Joe Felix
They are always willing to help you and your pet out.
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May 2023 by Andrew Granich
Very easy with switching vets when moving to different cities. Very convenient with great care.
