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April 2024 by Lane Buckner
Bought a chainsaw and Bob was extremely knowledgeable and helpful. Definitely will be buying from them again.
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April 2024 by Brandon Klosterman
Prefer Ace over other brick and mortar stores. Employees and helpful, store is clean, and has items that others don't have.
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April 2024 by John Ross
Great customer service
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March 2024 by Mark Eisenbraun
Great customer service, very helpful and friendly. Easy to find everything I needed.
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March 2024 by Rachel Hontz
Cashier was less than friendly. Really disappointed.
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February 2024 by Diane Faelber
The battery on my rental car key fob went dead! Yikes. Thank goodness I found this Ace hardware. They fixed me up and got me going again real fast. I had no idea what to do! Can't say enough good things. ♥️
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February 2024 by Lynne Thomson
Staff met me at the door and helped me find the items I needed.
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September 2023 by Day Lane
We love this hardware store. The associates are helpful and friendly. Today, after consulting numerous online videos that weren’t able to help me, Bob H showed me how to detangle and reload the line in my weed eater, with which I’ve had a long-standing love/hate relationship. Thank you sincerely Bob H. My daughter and I are delighted and grateful!!
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August 2023 by Kelli Matz
I needed a T20 torx screwdriver for a car repair, I looked at the regular auto parts stores, Walmart, two home improvement stores, and even Harbor Freight and not a single one had one for immediate purchase, that is until I checked Ace Hardware in Shawnee. I was so pleased!! I went in and with a little search, found the exact thing that I needed. Also, there was a cashier fellow who was so cheerful and friendly, even taking the time to enroll me in the rewards program. Although, the man behind me was irritated by my delay, the cashier was polite and apologetic. I am definitely going back and would recommend, especially if you have a specific hardware item, go to Ace Hardware!!?
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August 2023 by Tacticat
I got a really cute nat trap that looks like a succulent! It works really well catching them, and you won't smell the vinegar constantly.
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August 2023 by Abigail Gilmore
I went in, looking for a rather obscure piece of hardware, and Sam was very friendly and helpful. They didn't carry the part I was looking for, but he gave me some advice as to where else to find it.
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August 2023 by John Kuestersteffen
Was looking for a smoker tube staff directed me to the product I was looking for and the extra supplies for great customer
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July 2023 by Sheri D.
I don't usually leave reviews on yelp, but today I chose to, I was in the store recently and it was messy and the customer service was awful. In the past Westlake has been the place for me but sadly I don't think I will be returning anytime soon, hopefully they can get this under control. Sad to see.
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June 2023 by Wooden Whiskers
Great customer service and availability. We had to make a run for a specific bearing that we couldn’t find in the big box. Thanks Westlake Ace!
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June 2023 by carlos castaneda
I recently visited Ace Hardware and had the pleasure of interacting with two exceptional employees, Store Manager Jerry and Cashier Mary. Their outstanding service and expertise left a lasting impression on me.From the moment I stepped into the store, Mary's warm greeting made me feel welcome and valued as a customer. Her friendly demeanor and willingness to assist created a positive atmosphere right from the start. It was evident that she genuinely cares about providing excellent customer service.However, the exceptional service didn't stop there. Jerry, the Store Manager, went above and beyond to ensure I found exactly what I needed. He personally approached me and took the time to understand my requirements for a spark plug for my pressure washer. Jerry's extensive knowledge and expertise in the field were evident as he guided me through the store, pointing out the correct one for my pressure washer!