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March 2024 by Gaby Muffinmunch
Definitely get a second opinion.
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April 2022 by Shelly Bushnell
We have been with them for about 10 years. We were very satisfied with the service and price. Last year the customer service dropped to almost nothing and I felt like we were doing the work ourselves through their portal but still was charged normal amounts. You have to upload each document, enter all amounts in, and if you have a question you have to wait two days to get an answer. I have limited time to work on it. Turbo tax is much cheaper with the the same level of customer service. I gave R and J the benefit of the doubt since COVID made things difficult last year and used them again this year. The price increased this year but I still felt that I was doing the work myself. I thought we were done and everything filled and then I got a message saying I owe an additional $25 and my taxes won't be processed until it is paid. I have waited 3 weeks thinking everything was done and didn't get the message until looking into why I hadn't got my refund. I will not be returning to them. I'm very disappointed with the level of service.
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March 2022 by Kenneth Cox
Very satisfied with the professional service I received from R & J Tax Service. We had a complicated return and Kelli Hubbard understood every twist and turn and explained it all perfectly. The staff was always friendly and professional and always acted very quickly. I Highly recommend these accountants!!!
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March 2022 by Kenneth C.
Very satisfied with the professional service I received from R & J Tax Service. We had a complicated return and Kelli Hubbard understood every twist and turn and explained it all perfectly. The staff was always friendly and professional and always acted very quickly. I Highly recommend these accountants!!!
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February 2022 by Jeremy Nelson
Been going to R&J for almost twenty years. Service has declined in recent years. Last year a simple w2 tax return was postponed till few days from IRS deadline after the extention given. After several calls/texts/e-mails was told they were working on higher priorty cases. Gave them benifit of doubt cause last year was crazy. I pulled up to the office just today. Sign on door said closed, use drop box. No cars in the parking lot. During tax season? Went to H&R Block tax return was filed in less than 1 hour in person, 40$ cheaper. Will not be a returning customer
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May 2021 by Lorita Nichols
Was not as good as past years. Turned in in Feb. and was not completed until the end of April. I called twice was told it was being worked on, later heard it was on the wrong desk of a tax preparer.
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April 2021 by John Andersen
Great service over,30 yrs
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February 2021 by Ricky Miller
They have done my taxes for many years. Thank you for doing a good job.
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September 2020 by Pat Temple
They take on more business then they can handle.
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February 2020 by Brenda Copp
R&J has been doing our taxes for many many years. They are fair & honest & are very professional. My husband & I highly recommend them.
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January 2020 by Jennifer Basgall Bretton
R&J had always done our taxes, then one year we were audited. Gave Tim the form and he Said not to worry about it, he would send them the info needed. But he lost it and we missed the deadline. Then came the second warning, and we took in that form and he said he must have misplaced the 1st one. Still didn’t get taken care of, and we ended up getting garnished to the tune of $1400. Really felt like they should have taken the responsibility for that, as it wasn’t our error to begin with, and then when they said they would take care of it, they didn’t. Never again....
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September 2019 by Laura Martin
I have always been beyond satisfied with my service received from this office! Everyone is very nice and extremely helpful! In the past I have used another tax firm, and when I switched to R&J I had Tim go over 3 previous years' taxes. He found money for me from previous filing years, and I feel confident he continues to work to put me in the best possible position year after year regarding my taxes. I have and will continue to highly recommend this office!
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September 2019 by Patsy Stockham
Tim & Judee do a wonderful job. The client portal is a little tricky, but I think they are working the kinks out.
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February 2019 by Deb Hustus
⭐️⭐️⭐️⭐️⭐️ Knowledgable & Friendly staff. R&J does more than just tax prep! Service is at the heart of everything they do‼️????
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October 2018 by Kerrick
Horrible Horrible Horrible!!!!!! Never go there!!!! They are greedy lying scam artists!!!! They want to you pay $75 over the phone just to schedule an appointment. Then when you go in for your appointment they don't even do your taxes that day they tell you it will be 2 days. Then when you come back in 2 days they tell you it will be 2 weeks. And then when you ask for your $75 back they have you escorted by a cop. Lol. And they don't disclose any of this when they want you to pay $75. They just try and book as many appointments as they can so they can make as much money as they can and then just take their sweet time to do your taxes.