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March 2024 by Deidre Forster RN
I usually have excellent experience. I use the walk up window a lot Some really awesome help working there!
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January 2024 by Nolan Tolson
Would not sell me cigarettes dues to only having a debit card. They wanted a $20 minimum on debit card purchases. WTH ? it's 2024 who really carried cash. I get no tips and I am paid by check that is deposited to my bank account. Lol
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October 2023 by Brent Dykes
Great prices, and staff.
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September 2023 by Brandi “TearsOfJoy” B
The staff is super friendly.
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August 2023 by BRAD
Good . 6 / 7 Days Us Both . Good . 7th Day . good . yes . She .
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January 2023 by Cal Lynn
I absolutely love Pak Rat! It is definitely the BEST smoke shop in town! Great service and products!!!
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October 2022 by Blair Brown
Very kind staff. I just wish they had a wider variety when it comes to disposable vapes. They've had the same stuff for a long time and there's been loads of newer products that I like better and just about every other shop except for Pack Rat has them, so, unfortunately, I've been doing my shopping elsewhere lately. I would definitely go back to Pack Rat Smokes if they started carrying what I use now.
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August 2022 by deante north
Good quality glass products aswell as great service from staffing
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August 2022 by larry stephan
Called for a price for an item. . There's no website and they won't quote prices over the phone.
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March 2022 by Denise Clark
I have been to pack rat 3 or 4 times in less than a month. Each time the service gets worse. The first time a crotchety woman with glasses helped me. I say crotchety because her card scanner wasn't working and she attempted to enter the card number manually. By this time I have the smokes in my purse. Well... my card was declined (due to human error I believe.) She looks at me, for the first time, and says, "your card was declined, take the cigarettes out of your purse now!" What happened to simply asking for another form of payment? I had cash and that's how I paid. She said, "you could've done that in the first place." Listen Mrs. Crotchety, I could've also paid using a card if you weren't so inept at customer service/ clerk. Today, however, broke the crotchety camel's back. I went in to buy 4 items. I knew exactly what I wanted. Both a very nice woman clerk and Miss Crotchety were helping someone so I went and looked in the case patiently waiting for my turn. Clerk #2 said thanks for waiting she'd be right with me. The store only had one other customer. I told her, "no worries. " So Mrs. Crotchety comes from up front to "help" me. They have a tube plunger type pipe but I didn't see a hole so I asked her how to use it. "I don't know." I told her I know about the other one next to it so I'll just have that (@$22). She hands it to me and move to the vape counter. I ask what flavors she has in a disposable $20 vape. She says, "The flavors are right on the boxes." "I'm sorry I was trying to read the boxes but I couldn't see them, nor did I know which vapes were $20." So I have 2 items so far totaling over $40. Moving on...I needed a metal adaptor to screw on to a cartridge to make it magnetic. She brought them out. I asked if they had a hole in the bottom for air flow. She said, "No, I don't know, like I said, it's just an adaptor that goes on a vape cartridge." I asked if air would suck thru it?" I then picked one up, that I was going to pay for anyway and tried it. Air did flow thru. As I started to tell her it did indeed work for me, she yells, "Get that out of your mouth!" I said, "I planned on buying it." "Everything I've showed you, you have put in your mouth." I tossed the adaptor back and said nevermind. Speaking out loud about this woman's attitude I got in line behind the another customer because I also needed cigarettes (another $40). "I don't understand why she's going off on me. I'm just in here trying to spend some money and she just wants to be a b!+@[]." Next thing I know she comes up behind me and tips the two items out of my hands and says, "Fine, don't spend any money in here. GET OUT!" I asked her, "Really? Are you the manager? Are you the owner? " "I'm fixing to be." i then went to the vape and cigar shop across Crawford where there was a very nice knowledgeable young man who helped me without incident. I spent $92 which is under my weekly budgeted amount of $100. So tell me, what other salina businesses turn down an easy $5200 a year?
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January 2022 by Laura Orr
I asked for log of some skoal long cut and this lady gave me pouches and put them in a black back so I didn't see this until I made it home from work, well I brought them back to explain to her the mistake she had made and if she could please exchange for the right one since this is the wrong pouch she gave me, well she said she couldn't exchange for me because I had them over night, when I try to explain we work night shift the other black lady jump in saying by federal law bla bla bla well it ended to no return no exchange. Very rude way of handleling the issue will never never again go there this was my 1st and last experience there thanks for running my way of thinking about this place. I hate to give you one start I rather give you no star.
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December 2021 by Erica Prickett
Everything was great for us! Great Customer service ? We Tried To Tip The Lady And she wouldn't take it she said I'm only doing my job, I'm not taking that. ?#WeLeftItAnyways#RanOutSheWasHollerAtUs? Really Sweet Lady ?❣
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November 2021 by Kristi Johnson
Love this place good prices and great service!
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October 2021 by Terry Degraw
Awesome people great ownership
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September 2021 by Chad Pierson
Good prices, good products, and good people. The place is clean, and quick. A good place to sbop.