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January 2024 by DOC HOLLIDAY
Best experience since buying my first F150 in 2011. Simply amazed at how the F150 has improved since then.Mike Mullen did a tremendous amount of legwork finding the right model and trim package for me.My new Ford F150 Lariat has so many options and features, it will take while to learn about all of them.I highly recommend Long McArthur for your Ford needs in the future.
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January 2024 by Clint Osborn
I'm not a huge fan of hassling or buying vehicles, but Adam made my experience great. He was easy to work with, quick to respond, and did a great job explaining the vehicle. I drove 3 hours to get to the dealership, so thank you Adam for making it easy for me.
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January 2024 by Jeff Powell
Big shout out to Lonnie Smith and Cody Riggs with Long McArthur for their over-the-top customer service after the sale. If not for their efforts, the following details in my review wouldn’t have gone without major drama and frustration.This was my first experience in purchasing a new vehicle and having it delivered to me. All past vehicle purchases I’ve driven them home myself.Thankfully, Lonnie Smith and the team at Long McArthur took care of the logistics in getting my 2023 Mach 1 delivered to my house.Unfortunately, the carrier wasn’t careful in loading the car onto the trailer and gouged up the exhaust tips and rear valance. The carrier promised to pay for new parts, but quickly ghosted us. This was a trusted carrier repeatedly used by Long McArthur that just decided to throw away all future business with Long McArthur and likely all other dealerships that got word of this.Lonnie promptly introduced me to Cody Riggs in their parts department. As soon as I saw Cody’s signature in his email, “Riggs Racing”, I knew Lonnie had put me in good hands. Cody Riggs was an absolute rock star during the whole process, which has been going on for 6 months. This wasn’t any fault of Cody, Lonnie or Long McArthur. The parts shortage across the entire auto industry is to blame. As of the posting of this review (12/30/2023), I’m still waiting for the exhaust system.Meanwhile, I’m enjoying the hell outta my Mach 1. If I decide to buy another Ford, Long McArthur will easily be my first choice.
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December 2023 by Courtney Eason
I made my first new car purchase from Long McArthur and it was a very pleasant experience. I ordered a Maverick in September 2022 and it wasn't built until September 2023. Long McArthur didn't require a deposit and did a price protection COVP. The price they gave me the day I ordered was what I expected to pay. A few months into ordering, I wanted to change something, and they updated my order, no problem. I was a member of their YouTube channel, and every Friday I looked forward to seeing where my Maverick was in the order/build process and hearing the latest Ford news from Tim and Sarah. They've created at lovely Maverick family there. Once the truck made it to the dealership, it was delivered to my front door in Nashville in under a week. It was a great experience. I will go to them again every time I purchase a Ford and I definitely recommend them!
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December 2023 by Peg B
I ordered from Long McArthur Ford for a courtesy delivery to my local dealer in Oregon. These folks are awesome!Darrin Smith was my salesman. He was very personable and always followed up when I reached out - even after the sale. And he had to put up with me for a whole year while we waited for my Maverick to get built! I also changed an option and the truck color along the way.Kudos to Tim Bartz for the informative youtube videos and posts in the various Maverick forums. The information he shared was invaluable throughout the ordering process.Alex Gershon stayed late to finalize all the documents of the sale. We really appreciated that due to the time difference.Long McArthur honored the A Plan, and the price I paid was the price I expected - no surprises.All around great experience!
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September 2023 by ConR Ranker
I love my new (2021) Ford Ranger Sport. It is fun to drive & discover all the little things it does or can do. Buying took much longer than we hoped. We hadn't had lunch & 4 hrs later we were starving. Our salesperson was very helpful. We moved things from my car to my truck. He de-taged my car & put tag on front of truck, filled it w/gas & had it cleaned. We really had time to get to know each other & I'm sure I'll enjoy top treatment when coming in for service.
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August 2023 by Sheri Beeson
I bought an F150 here. I called and spoke with Elicia (probably spelling it wrong), who was helpful and even gave me a tip that improved my Google navigation to the dealership. My sales associate Collin was fantastic! I had many questions, and he was understanding and informative. He was so very helpful. All the staff I encountered were very nice. Shawn visited with me regarding accessory options, and Ben finished up all the paperwork. Great team!
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August 2023 by Shane Wilkerson
My salesman Bill Rogge was excellent. Made the entire Online/over the phone purchase “PAINLESS”!!! Finance manager Alex was also extremely professional and made all paperwork quick and easy. I would highly recommend!!!??????
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August 2023 by Delia Hernandez
They went above and beyond to make sure I left with the vehicle of my choice. They probably even jumped through a few hoops to make sure I was happy with my purchase! I am from Texas and working here in Kansas.
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July 2023 by David Huff
This was one of the easiest vehicle purchases I've ever made from the start to finish. Everyone from sales to final delivery was friendly and helpful and easy to work with to get what I wanted. Ordered my F250 1st of February and it arrived in the time frame they gave me and was exactly what I was looking for. A no pressure dealership, that I will defiantly use for future purchases!
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July 2023 by Paul Neubert
Long McArthur is by far the best dealership I have ever worked with, across all automotive brands. Tim Bartz, Sarah Davis, and Darrin Smith are all an asset to the Ford brand that need to be emulated at other dealerships. Their passion and commitment to customer service is apparent in every interaction. The entire process from order submission to post-delivery followup was smooth, well communicated, and clear. I was an out of state buyer, but this was not a problem, as Long McArthur was happy to pick me up from the airport in Wichita. Finance office was quick and I was in and out within about an hour.
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June 2023 by Angel Alicea
There was no pressure on the Escape purchase. I would preferred a lease, but the seller told me that they were not doing so at that time. The initial interest rate was high for an excellent credit, so I did fight it and they found a credit union able to give me 4.75% which, was a little high on that time, but not a crazy thing as 7% to 8%. The seller explained me multiple things and functions of the vehicle that I did like at that moment. Now those functions are kind of out of controls, but they are willing to helping me with that. They also helped me a couple of days after the purchase when I noticed a doors impairment in my Escape 2022. I'm mad with the recall issue and with the "fix" that Ford planed for that, but that is not Long McArthur fault. They did the fix as Ford ordered to do so and I'm glad in part because they where able to do the job even when Midway Ford did not do it after 2 appointment to do so. I really hate sales men and car dealers, so make a good review is very hard for me, but Chris was not a seller that made offer out from the blue just to make a sale or at least he didn't do so with me.In other hand they have good service, maintenance area and car rental with fair prices.
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June 2023 by Squally8158
Had a great experience with Long McArthur. They had the vehicle I wanted and worked with me to get it in my driveway. My salesman (Mike & Lonnie) were top notch. Was always willing to answer my questions and get me the answers I was searching for. Highly recommended.
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June 2023 by Kaela Campbell
Very happy with my focus! Lonnie was a great guy to work with. Answered all my questions and there was no pressure at all. He got me in the car I wanted and got everything taken care of that I had concerns about. I would definitely work with Lonnie at Long McArthur again and highly recommend him!
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June 2023 by Dar Cole
My experience was excellent! I got to work with the "Big E" himself! He showed me several cars in my price range, was very patient (no high pressure), and answered all my questions. I ended up buying a Buick Envision and I absolutely love it!! Would I go back or recommend this dealership? Heck YES!!