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November 2023 by William Ryan
We just purchased our fourth vehicle from here . The staff here everyone from sales to maintenance are fabulous. We always look for Ronda when planning on a new vehicle. Ronda is awesome ?. Thank you Ronda
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August 2023 by Sue Hucke
Coming from Colorado Aug. 15th, 23, as our Honda CR-V approached the I35 turnoff to Wichita, our car started shutting down. It turned out it was out of gas because the fuel sensor had failed and our gauge said we had 1/4 tank. We were going to fill up in Salina anyway. I called Conklin and ask if they had a tow truck, they said no. As it turns out they use Davis towing. They didn't say they would call them. We ended up calling Salina wrecker, but they said they would be there in 30 min. Davis called and said they would be there in 15 and they towed our car to Conklin. It was after 5, so they informed us the techs had all left and no one could look at our car until morning. So, we're stranded with no car and no place to stay. Luckily the Country Inn wa next door, so we stayed there. Next morning, we go over and they were pushing it in the service area. The battery had also died by this time, so they put a charger on it, then didn't put it on the diagnostics until 10:00. Turns out it was a bad fuel sensor and they said they would have to order one from Denver. Couldn't do that until they checked with Honda warranty on the warranty forever program. The fuel pump and sensor was covered, but they wouldn't order the part until they said it was okay. We rented a car and drove home yesterday and I called my Honda dealer in Joplin, the closest one to us. We are 200 miles southeast of Salina. The service rep there said all they should have done was put five gals of gas in it, charged the battery and we could have filled it up and driven on home. They told us none of this. This is a common problem with Honda. After diagnostics told them the problem, they said they would order the part. When I called out this morning, they had not. This is when I got my Honda dealer involved who called Honda warranty, got it approved so they could order the part. So, I called Conklin back and said, we will be coming up there tomorrow, Aug. 18th and my car better be ready. If it isn't, then they put gas in it and we will come on home. They did charge the battery. I believe they treated us very poorly when it was simply fix to get us on the way and we could fix the fuel pump/sensor problem after we got home. I would never go back there no matter what.
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July 2023 by Laura S.
We drove our daughter's Honda Civic from SoCal to Kansas. A/C wasn't cooling and the tires sounded like they were slapping against the concrete. Called Conklin and made an appointment. I was greeted by Jeff in Customer Service, I informed him of the issues, he promptly had a diagnostic test performed,. Jeff informed me of the crack in the a/c compressor shaft, He also discovered the crack was covered under my warranty!! He also found 4 matching tires which were replaced with the original tires. The original tires were cupping which caused the excessive noise. Jeff is an exemplary example of the ultimate customer service! His friendly, professional, responsive attitude made it an ideal and stress free experience!! Thank you Jeff! Conklin is fortunate to have such an experienced and caring employee!
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July 2023 by Brad Brown
Sales person used phone to get information. No selection. High down payment. Sales manager is mean to his people.
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July 2023 by Kevin Dhabalt
Good service....Just don't hope to have your seat where you left in if you bring in in for service. I've had 4 oil changes in the past 16 month. Ever time I have to spend a week trying to get my seat back to where it was.. Whomever you have moving vehicles should leave the seats alone
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June 2023 by Lance Hoffman
Dealing with Conklin has been one of the best experiences when it comes to purchasing a vehicle. Kory was phenomenal with communication and delivery of the vehicle. Would highly recommend Kory and the Conklin family.
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December 2022 by Tony Evans
Maybe it's just me. I had previously reached out to their online department less than 18 hrs before going in, and was informed that the part would be in, and that I could come get it done. Get to the parts desk, the gentleman behind the counter just stared at me. After a 30 second pause, he pointed at the glass which held a sign to push for service, so I did. He continues to sit there then walks off, another gentleman of the name of Eric was actually helpful. They didn't have the part that I was told was in, but he gave me some info to get it taken care of somewhere else. Definitely wouldn't return, I guess you just have to deal with certain stigmas no matter where you go.
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November 2022 by Spencer Klein
My wife had her car in for an alignment and they charged her for a tire balance on brand new tires that were installed less then two weeks prior. They took advantage of the fact that she didn't understand what they were doing to the vehicle after she told them they were brand new tires and the service manager responded when I asked that maybe I shouldn't have sent her in if she didn't know any better. I will never go back to anyone that treats customers like that.
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October 2022 by Apryl Denzer
Skipped over my appointment to have my car picked up two days in a row. Did not service it for the tire pressure sensor, instead did just an oil change and tire rotation which I’ve already had. Said they didn’t know what to do with it. Still charged me for both. And when they dropped off my car they left it running!!!! Beyond frustrated and it was only the first time going to them. And the last.
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September 2022 by 都玲グッチ
The only place where I will drop of my Toyota and not sorry abkut it one bit.Wonderful service, very friendly, caring and knowledgeable staff... and they have a shuttle!
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August 2022 by Fred Kidd
I went to the dealership know what's size of vehicle I needed and wanted and what I wanted for my cars and they made it happen.
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August 2022 by he's on fire
They don't have many vehicles to chose from! They will work with you on a better deal, but they don't have alot of new models.
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July 2022 by Summer B
Conklin's service department is great. They do solid work, and stand behind it. I don't always like the price, but in these times, you get what you pay for. It's definitely worth it.
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July 2022 by Connie Dodd
Had to replace a tire. Got me in right away. The bummer thing is the nail went through the sidewall so $246 later I was back on the road. Very friendly, helpful service.
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July 2022 by Kerri Maxwell
Would have been a better experience if they would have told us that our car was done and ready to go but instead we spent more time there waiting then we should have, who knows how long it would of takin if I didn't go outside for a smoke and seen my car out front ready to go!!!!