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June 2024 by Melissa McMillan Reed
Excellent service at the PV location!
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May 2024 by Paula Sanders
Great service, friendly and knowledgeable
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May 2024 by Heather B
The people here are really nice and efficient. They now offer a self -serve ship and return kiosk and they'll kindly show you how easy it is.
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April 2024 by Michael Frentress
Fantastic staff, very helpful and efficient. I highly recommend this great location.
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February 2024 by Madeline B.
I come here all the time. They now have a machine for Amazon returns that slows down the process if you have multiple packages. Especially when you come and there's no line! A new young kid working there was so rude. Told me to use the machine. It then didn't work. He then told me it's be faster to use then for me to wait for him to help a customer... that came after me. This new young boy needs to be better trained to help customers and do the job he was hired to do. The manager was helping someone nicely as usual, so hopefully he can help this new young man.
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September 2023 by Jd Brothers
Failed to inform me they did not ship with USPS anymore. Charged me for UPS and I didn't find out until I got home
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August 2023 by Brooke Lewis
Don’t go here for notary services - they are rude and dismissive
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July 2023 by Marshall Wethington
Staff is always friendly
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January 2023 by Matt
Quick in and out most of the time. The staff is courteous as well. Thanks.
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December 2022 by Allison M.
If you get the two younger guys when you go in, they are fabulous and very helpful. I had the unfortunate experience of "Rick" today when I brought in Amazon returns. I typically bring in a lot of Amazon returns as I do them for other people; but I always make sure to be as organized as possible to make it easy on the employees and quick. "Rick" made inappropriate and rude comments about the amount of returns I had, and questioned why I shopped at Amazon to begin with. I have never felt this questioned about my purchases when it was completely irrelevant to the task he had to perform: scanning in my returns. Maybe "Rick" was having a grumpy day, or maybe he is just grumpy. Customers beware, and try to go to the younger men if possible!
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December 2022 by Gary Schultz
Website and store hours posted says closed at 6P. arrived at 5p to ship package to arrive in time for Christmas.....they were closed. Why....since this was the last day to ship to make the deadline for Xmas arrival.
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October 2022 by Melody Ghavami
This store will not accept prepaid UPS labeled packages. It's literally a UPS store......There is a big sign on the front door directing customers to their local USPS. Well after leaving to drive to the nearest post office, I found that USPS won't take them either and they are tired of having this location send customers to them.Worthless UPS location and neighborhood resource. They are only interested in offering a service that you must come in and pad their pockets to offer as opposed to balanced customer service. I definitely wouldn't waste time to come back and pay for shipping here.
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July 2022 by Taylored Captures
I have shipped fragile, extremely expensive camera equipment many times with Andrew and he always makes sure my items will arrive safe. Honestly the whole team here is friendly, thorough and efficient. I drive 20 miles just to come here. Best UPS store in the metro by far!
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July 2022 by Sasha Minx
Drove all the way over to this location only to be told their scanners were down to return any Amazon pkgs! Then was told to go to the plaza area which was out of my way. Nothing else was given as an alternative and 1 cust rep just sat there staring never asking If I needed assistance upon entering. This happens alot at this location, never really get great customer service here on Brookside.
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July 2022 by Brady Brady
These guys are always helpful and courteous.
