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March 2024 by Jewels Allen
My taxes have always been straight forward so I have done them myself in previous years. This year I decided to have my taxes done by a Jackson Hewitt tax professional inside the Pittsburg Walmart. I was very disappointed to say the least. She overlooked simple tax credits that would have cost me thousands of dollars! I actually had to school my tax agent on this tax credit because she acted like she didnt believe me. She ended up having to get another agent in remotely to walk her through this simple tax credit. It was not worth my time or any of my money because i should have stayed home and done them myself! I called the customer service number and was transferred to the Joplin MO store and spoke with someone about getting a refund. She stated they cant give refunds until my taxes come in. She stated that she could make a ticket up on my account so when they come in they can review it then. I was not comfortable with that reponse and called back the next day to talk to someone else. I was transferred again and was told same thing and that they dont give full refunds unless they mess up taxes. Well it most certainly would have been a mess up if I hadn't notified my tax preparer of her mistakes that would have cost me thousands! I am in high hope of a full refund, and hope they remedy this like a good business should.
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March 2024 by Ashley Hardwick
Great service so much better than parsons happy we made the switch!
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April 2023 by Jessica Reynolds
Very friendly being first time going here it took longer but this lady Patty was very nice and Friendly..
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March 2023 by Melissa Schwan
We probably won't return next year. Our preparer was not professional, she got aggravated and threw her mouse, her keyboard and she was very slow. We had a 12pm appt and it was 330pm before we were finished.My spouse and I both feel the charges were way over priced. $$$
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February 2023 by Kahlie Worrell
I have been getting my taxes done with Jackson Hewitt for the last 3 years. I kept returning because Patty Fletty is the best. She took the time to get to know me. She remembered my children always made sure to ask how they were doing. She always made sure to be personable and I love that. I trust her 100% with my tax information. The reason this review is so low is for the fees!! Every year they increase. I don’t feel valued as a customer. I hate that I feel like I have to find someone else as good as Patty to find because the rate is now over $600.00. When asked for a discount it’s only $80. As a working mother,teacher and faithful customer it’s a little shorthanded.
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February 2023 by Elainna Christlieb
Fast and easy service, it was clean got me in the day after i called and got my refund done fast and easy, the lady patty went over everything and made me feel alot better and doing my taxes
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February 2022 by Mandy Jane
The lady that did my taxes in the Pittsburgh Kansas Walmart was very kind and knowledgeable. I absolutely have nothing bad to say about her she was great! However the price Jackson Hewitt charged to do my taxes was extremely overpriced. Even when her manager agreed to go down some in the price to prepare my taxes it was still way overpriced.
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February 2022 by Nichoel Snodgrass
Excellent service! Crystal always takes the time to answer any questions we have. She was very knowledgeable and thorough and even gave us recommendations to help us out with future filings. Very prompt service!
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February 2022 by Scott Rubidoux
I had such a great experience here. They answered all my questions and were very professional. I will definitely be back. Excellent job
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February 2022 by staz nico
The lady was very nice and did a very nice job explaining thing to me expessially for it being my first time doing taxes
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February 2022 by Jerri Mosby
Great place to get you taxes done if you want to make sure you're getting the max refund possible.
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February 2022 by Savannah Minchue
We're super helpful in helping me do my taxes. Will definitely come back.
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February 2022 by Kaitlyn Brown
Christy gives very good service, she is there if you need any help at any time.
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April 2021 by tiffany maiseroulle
Patty Fletty is truly amazing. I had the last 2 years I have filed. She is very kind and helpful. Hope I get her next tax season ?
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April 2021 by Brandon Gann
Worked with Patty at the Pittsburg location and she was awesome! She was able to answer my questions thouroughly and did a great job figuring out my situation. Would most definitely recommend her!